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EB60
Contributor I
Nov 10, 2020 4:25 PM UTC
Answered

Sonos Radio not working?

All of a sudden this morning my Sonos Radio Stations won’t work. Reset my router.   All other service’s work on Sonos - Apple Music and Radio, and TineIn (which is new to pop up on my menu).  But cannot connect or play Sonos Radio!  Non of the stations work.  Cruise control was my go to.    What to do. ?

 

did submit a diagnostic report. 1508963402

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    lohr500Answer
    Prodigy I
    Nov 10, 2020 4:48 PM UTC

    Same here. Cant access any Sonos Radio. I have checked that my App is up to date, which it is.

    All other sources work OK including playing from Spotify. Have raised a ticket and I am awaiting a response.

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    21 replies

    lohr500Answer
    Prodigy I
    Nov 10, 2020 4:48 PM UTC

    Same here. Cant access any Sonos Radio. I have checked that my App is up to date, which it is.

    All other sources work OK including playing from Spotify. Have raised a ticket and I am awaiting a response.

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    lohr500
    Prodigy I
    Nov 10, 2020 7:48 PM UTC

    In the past hour it has started working again for me. I am still in discussion with the support team to establish the root cause.

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      EB60Author
      Contributor I
      Nov 10, 2020 8:04 PM UTC

      Thanks so much. Will try mine now

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      Maurie
      Lyricist I
      Nov 10, 2020 10:39 PM UTC

      Same for me. Just keeps popping up with ‘Unable to play the Radio station’

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        EB60Author
        Contributor I
        Nov 10, 2020 11:34 PM UTC

        Still no luck for me. This is my error message. 
         

         

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        maartenvc
        Lyricist I
        Nov 11, 2020 6:40 AM UTC

        same here

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        JJAlex
        Lyricist I
        Nov 11, 2020 3:38 PM UTC

        Mine says Sonos Radio needs to be reauthorized, but it will not allow me to do that.

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        EB60Author
        Contributor I
        Nov 11, 2020 3:39 PM UTC

        I removed the app and added it again hoping that would work - but no. 

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        lohr500
        Prodigy I
        Nov 11, 2020 4:09 PM UTC

        It has been working OK for me all day. The last suggestion I got from the  Support team was to re-authorize my account for Sonos Radio in the “Settings/Services & Voice” menu.

        I didn’t try this as once it started working I figured it was best to leave it that way.

        There is clearly something strange going on as several members of the community have all reported the same fault. I wonder if it is country specific. I am based in the UK, how about others?

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          JJAlex
          Lyricist I
          Nov 11, 2020 4:49 PM UTC

          Location: WI, USA

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