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EB60
Contributor I
Nov 10, 2020 4:25 PM UTC
Answered

Sonos Radio not working?

All of a sudden this morning my Sonos Radio Stations won’t work. Reset my router.   All other service’s work on Sonos - Apple Music and Radio, and TineIn (which is new to pop up on my menu).  But cannot connect or play Sonos Radio!  Non of the stations work.  Cruise control was my go to.    What to do. ?

 

did submit a diagnostic report. 1508963402

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    lohr500Answer
    Prodigy I
    Nov 10, 2020 4:48 PM UTC

    Same here. Cant access any Sonos Radio. I have checked that my App is up to date, which it is.

    All other sources work OK including playing from Spotify. Have raised a ticket and I am awaiting a response.

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    EB60Author
    Contributor I
    Nov 11, 2020 7:28 PM UTC

    I’m in Canada.  

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    Maurie
    Lyricist I
    Nov 11, 2020 8:30 PM UTC

    I’m in Australia. Still experiencing the same issue. Other services (e.g. TuneIn, Apple Music) working as normal.

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    Ken_Griffiths
    Ken_Griffiths
    Nov 11, 2020 9:15 PM UTC

    Just wondering if powering off ALL Sonos devices and then bringing them back online, one at a time, might fix the issue? I’ve seen others elsewhere online say that has worked for them in the past, but I can’t confirm if it will work on this occasion, but maybe worth a try.

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      EB60Author
      Contributor I
      Nov 11, 2020 11:23 PM UTC

      Has anyone seen or heard from Sonos?   Seems strange to me that they’re no all over this given we can play all other streaming services other than theirs !

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      btk4450
      Lyricist I
      Nov 12, 2020 2:51 AM UTC

      This worked for me:

      Unplug modem

      Unplug router

      Unplug all Sonos

      Wait 1 min

      Plug all above in same order waiting for each to reboot and reconnect before plugging in the next.

       

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        dfbowen
        Lyricist I
        Nov 12, 2020 3:49 AM UTC

        Has anyone seen or heard from Sonos?   Seems strange to me that they’re no all over this given we can play all other streaming services other than theirs !

        Spotted on Twitter:

        “This is a bug we detected this morning. Our guys are working on it so id ask you to wait and try again tomorrow."

        - https://twitter.com/ringlord/status/1326461358477545472

        Agree, it seems odd for them to be so quiet. No reply here, and nothing on status.sonos.com

         

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        lohr500
        Prodigy I
        Nov 12, 2020 8:25 AM UTC

        Thanks for the replies indicating in which country you all live. Clearly the problem is not limited to one country or region. Interesting that Sonos have acknowledged on Twitter that there is a bug, but not on the support ticket I raised.

        Mine continues to work OK after sorting itself out. All Sonos have asked me to do is to keep monitoring it and report if it fails again. No mention of a known issue that is being worked on. Sorry to hear that the problem still isn’t sorted for some of you.

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        Hugo1990
        Contributor I
        Nov 12, 2020 10:19 AM UTC

        I am having the same problem. Have done some digging and it appears to be routed in a legal dispute. 

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        EB60Author
        Contributor I
        Nov 12, 2020 1:44 PM UTC

        All of a sudden it’s working now!  Thanks everyone for you help!

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        SouthernInTheNorth
        Lyricist I
        Nov 12, 2020 1:57 PM UTC

        I upgraded my iPhone operating system to iOS 14.2 and it corrected the problem.

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