Skip to main content
EB60
Contributor I
November 10, 2020
Answered

Sonos Radio not working?

All of a sudden this morning my Sonos Radio Stations won’t work. Reset my router.   All other service’s work on Sonos - Apple Music and Radio, and TineIn (which is new to pop up on my menu).  But cannot connect or play Sonos Radio!  Non of the stations work.  Cruise control was my go to.    What to do. ?

 

did submit a diagnostic report. 1508963402

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    lohr500Answer
    Prodigy I
    November 10, 2020

    Same here. Cant access any Sonos Radio. I have checked that my App is up to date, which it is.

    All other sources work OK including playing from Spotify. Have raised a ticket and I am awaiting a response.

    View in thread

    21 replies

    lohr500Answer
    Prodigy I
    November 10, 2020

    Same here. Cant access any Sonos Radio. I have checked that my App is up to date, which it is.

    All other sources work OK including playing from Spotify. Have raised a ticket and I am awaiting a response.

    lohr500
    Prodigy I
    November 10, 2020

    In the past hour it has started working again for me. I am still in discussion with the support team to establish the root cause.

      EB60Author
      Contributor I
      November 10, 2020

      Thanks so much. Will try mine now

      Maurie
      Lyricist I
      November 10, 2020

      Same for me. Just keeps popping up with ‘Unable to play the Radio station’

        EB60Author
        Contributor I
        November 10, 2020

        Still no luck for me. This is my error message. 
         

         

        maartenvc
        Lyricist I
        November 11, 2020

        same here

        JJAlex
        Lyricist I
        November 11, 2020

        Mine says Sonos Radio needs to be reauthorized, but it will not allow me to do that.

        EB60Author
        Contributor I
        November 11, 2020

        I removed the app and added it again hoping that would work - but no. 

        lohr500
        Prodigy I
        November 11, 2020

        It has been working OK for me all day. The last suggestion I got from the  Support team was to re-authorize my account for Sonos Radio in the “Settings/Services & Voice” menu.

        I didn’t try this as once it started working I figured it was best to leave it that way.

        There is clearly something strange going on as several members of the community have all reported the same fault. I wonder if it is country specific. I am based in the UK, how about others?

          JJAlex
          Lyricist I
          November 11, 2020

          Location: WI, USA

          Show more replies
          Terms & ConditionsAccessibility statement