error code 30-tried everything

Forum|Forum|5 years ago
November 17, 2020
11 replies
3954 views

We have 6 Sonos speakers: Three Play: Ones and three Sonos Ones.
Using S2 app.

3 of the speakers work. 3 say they need to be updated but we get stuck in error 30. We have tried:

deleting and reinstalling the app

turning them off and on

rebooting the router

plugging them directly into the router

Factory resetting them all

We spoke with Sonos support for an hour today and got nowhere because they kept telling us to repeat the steps we’ve already done. We feel like we are stuck with really expensive doorstops.

Please help before I throw them all away. I would return them to Costco, but the only 3 that work came from there.

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Best answer by Airgetlam

It’s hard to tell from your post, but were the Sonos devices unplugged while you rebooted the router? If not, try that first. Leave all devices powered down and connect one of them to your router with an Ethernet cable, then plug that single device in to power. Once it comes up in the controller, try updating just that one device.

I wouldn’t recommend any factory resets, in fact I consider it unfortunate that you received that instruction from Sonos. Generally speaking, at best it masks the issue, and has the unfortunate side effect of erasing all of your settings, since they’re stored on the speakers and not on the controller.

Try connecting (or adding, since they’ve been factory reset) one at a time, doing the update after adding each one, so we can see where it starts failing.

It’s going to take time and effort to work through this, but I feel confident that it can be done.

Some questions that might help those of us who don’t have access to Sonos ticket and diagnostic systems:

What is the make and model of your router?

Is your normal setup wired (SonosNet) or WiFi?

Are three speakers updated, and three not? Or do all six need to be updated?

Show previous replies

S

Saft

Contributor I

I have this problem in the room where I have more than 2 speakers in the group (in one of my rooms, I have a 5.1 setup). All other speakers update flawlessly except for this room where three of the units consistently fail. The two workarounds I’ve used that have worked are:

Connect the speakers with a network cable. Unplug and plug them back in. Wait for them to restart then rerun the update. I’ve had to do this one speaker at a time (turn off the other two) because I don’t have a long enough cable, or I’ve moved them to the room with the network equipment.
Unplug the four speakers in the bundle. Plug two of the speakers back in. Once fully booted, run the update. Unplug the two updated speakers and plug in the other two. Wait until they boot and rerun the update.

Let me know if this helps.

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