Answered

Howdy all, signed up for the new Sonos HD radio and ever since all of the stations cut in an out. The speakers can’t seem to keep a connection. There’s also an error that says the song is not in coded properly once in a while. This only happens with Sonos HD radio. Pandora iTunes and Spotify etc. are all fine. Any tips or tricks that I’m on aware of to make the speakers work better with HD radio? I tested the bandwidth on the wireless that the speakers are connected to and it gets a good 250 Mb. 

I have a problem and hard time setting up my Arc and two Sonos One SL as surround. I recently purchased a Lennar house equipped with two Ruckus APs, Ruckus Switch and my own NetGear Modem and Edge 4 Router. I keep getting the “Surround Setup Error” message even after resetting the devices to factory settings or setting up in different orders. My Sonos sub will arrive soon but I’m losing my excitement for the setup because of this nightmare.   Does purchasing a Boost help? 

Hi, I posted this a year ago, and was asked to submit diagnostics: “I have 4 play:1 speakers set up as two stereo pairs in different rooms. One of the units has started putting out a 1-2 second buzzing or whirring noise while not in use. I am having a quiet afternoon watching cricket and football and have heard the noise 4 times. Unplugging and restarting makes no difference.” However, the noise went away so I did not submit. Today I have been sat next to the speaker and heard it maybe a dozen times while no part of my sonos system is actually in use. It is the LH speaker of a stereo pair connected to a Beam. Can I submit a diagnostic? thanks, Alan

Hi - I have a setup with turntable and cd player feeding into a preamp, then separate amp to bookshelf speakers.  How do I integrate this with my existing Sonos stuff so that:I can play the turntable or the cd player through both the passive bookshelf speakers and the wireless sonos speakers, and  I can use the app for streaming to the passive bookshelf speakersIs it as simple as inserting a Port between the preamp and amp (that seems to easy)?thanks for any feedback!*** this is a basically a duplicate of a post I made in ‘components’ (I’m new to this, sorry) ***

Hi Sonos Comunity, I want to know if I can leave my new Move on it´s charging base when it´s fully charged, or will this hurt the battery life?Thanks,Rutger

Have a  Sonos one, which is controlled with Amazon echo dot, I've bought a SL which I want to pair with the One on stereo. I've never used the true play thing with the one as it just looked a gimmick. Place I  bought SL from recommend trying it. Do I do it individually with each speaker or when there paired in stereo. Oh and o do know the One has a mic, but us it's easier to use the echo dot, with the mic on the Sonos we had to shout to get it to work. Advice on Trueplay appreciated.

Please can anyone let me know the dimensions of the packing box of the Sub Gen3. I need this information for shipping purposes.Also, I need the box dimensions of the packing box for Sonos Arc

New to the community here, have been wanting a pair of Sonos Ones to create a home theatre / stereo surround sound for watching tv and Netflix. Lucky enough to get some for my bday today, but can’t seem to connect them to my Samsung smart TV?! what’s the deal?!  the site suggests it’s possible to use the pair as surround sound / stereo and shows them placed in a lounge, in front of a tv and behind the lounge?can anyone help me out?! Surely this is possible?!

Hi there, can anyone help me?I want to know if  I connect a  new Sonos turntable to my system, will it work through all my existing speakers, these include 2 x Sonos Ones, a few Play 1s, a Play 5 and a PlayBar .  Basically can I just simply add it to what I have got?Thanks!Mike

I picked up my Sonos Sub and Sonos Arc earlier this summer.  Everything was working fine over the last few months. Picked up a couple of SLs on Cyber Monday to attach to my system, and it’s been horrible:one SLs weren’t recognized, and only left one eventually connected I had to disconnect the sub in order for the one SLs to finally connect tried to reconnect the sub with zero luck restarted the iphone hard reset the sub by unplugging it and holding the link button down reset the modem Sub is trying to connect with flashing green, and iPhone can see it but it completely times out when connecting I added the LAN connection with a bit of pain and still no connectionThis is massively painful - have read all the troubleshooting guides, and the only thing I haven’t tried is unplugging the Arc and One SLs as well.Any ideas out there??

I could use Sonos One SL using AirPlay before iOS 14 update. But just after I updated to iOS 14, Sonos One SL disappeared from AirPlay devices list. Sonos app works well, only AirPlay does not work. I pulled the plug from outlet and connected again, but it did not work.

Hi all, I installed my new Sonos One and One SL in the app (S2). But the app shows just one at the time (at products), so I can’t pair them. In Spotify I can choose one or the other as a device, but I can’t play them at the same time.If I disconnect one of the two and (re-)install the other, then that one will show up. But the other doesn’t appear anymore.Things I’ve tried so far (multiple times):Reinstall both speakers (short + long reset) Restart modem Reinstall the app Log out/inHopefully there’s someone who can help me, cause this is very frustrating.

Hi,All of the sudden my system doesn’t work without being connected by eithernet cable. I have gone thru the process of adding my wifi network again and then the system says I can disconnect the ethernet cable from the product but when I do the system disappears / disconnects from my iPhone app and says “unable to connect to Sonos” . when I reconnect the ethernet cable the system comes back. everything has been working fine for years. All products are OS S2 - any suggestions please? Thanks. Trev

I have just bought a sonos one sl to link with my beam whilst I appreciate I wont get the best stereo sound it doesn't seem to pair with the beam sound from the tv . Am I doing something wrong or do I have to purchase another sonos one sl to make it all work

Hi,I have reseted the device in order to connect it to a new system setup. The s2 app recognize the device but is unable to join network. When I try to connect it using an Ethernet cable it works smoothly. I have 4 other devices in the same location that were connected wirelessly so it is not an app or router issue, I also restarted my router just in case. Does anyone has an idea?I've try to run diagnostic but the only thing I could do is submit diagnostic to the customer support. Thanks a lot,Eyal  

Hi I know there was a Sonos update pushed around 11-11-20.  Also upgraded to iOS14.  Now I don’t see my Sonos speakers at all when using Apple Music app and trying to Airplay2 to the various speaker sets.  The Apple TV’s I have do show up in the Airplay 2 list.  Just my 4 different Sonos rooms don’t show.  Anyone have any ideas?  Thanks.  I was under the impression this was the preferred way to do things for music that was on your phone.   Note to Mods- I started a thread in questions but didn’t have Airplay in the title so this is probably the better thread.  I didn’t see how to edit the other one.  

Hi everyone,apologize for the basic question, new to this.  I have the Sonos arc, 4 inch ceiling Bose speakers, and two Sonos amps. (The new black ones) -plus the sub.  question 1. do I need one amp or two speakers in this set up? That’s how I have it set up now but I can’t figure out how to make them both surroundsound, or if I even should do that. question 2.I’ve also seen articles where people are using one amp for all four speakers. Is this what you suggest I do? And then set that one set of four up as surround?Other tips? thanks!!john 

How do I remove duplicate tracks from a Sonos Playlist? The last answer to this question is from 2013 and no longer works. Thanks.

We have 6 Sonos speakers: Three Play: Ones and three Sonos Ones. Using S2 app.  3 of the speakers work. 3 say they need to be updated but we get stuck in error 30. We have tried:deleting and reinstalling the appturning them off and onrebooting the routerplugging them directly into the routerFactory resetting them all We spoke with Sonos support for an hour today and got nowhere because they kept telling us to repeat the steps we’ve already done.  We feel like we are stuck with really expensive doorstops.  Please help before I throw them all away. I would return them to Costco, but the only 3 that work came from there.    

I recently purchased a new Samsung (2020) Q80T (Q8DT- Costco) Series - 4K UHD QLED LCD TV and also purchased the Sonos Arc. I have connected the Sonos Arc via HDMI to the back of the TV (HDMI-3 (eARC-Port)).    In the Expert Sound Settings on the Samsung TV I have enabled: HDMI-eARC Mode to Auto** Digital Output Audio Format to Auto Dolby Atmos Compatibility (selected and on)   I then go to Disney+, Apple TV+ or Amazon Prime on the native apps provided on the Samsung TV and chose a movie with Dolby Atmos listed in details. Once the movie plays I go to the “about my system” on the new Sonos S2 app and select the Sonos Arc to verify the audio output codec. **It displays the Audio In as Dolby Digital Plus 5.1 when HDMI e-ARC is set to “OFF” in the Samsung TV Expert Sound Settings and Dolby Multi Channel PCM 5.1 when HDMI e-ARC is set to “AUTO”. I do not have the Netflix UHD 4k plan at this time so I have not trialed this with Netflix.    I have never been able to get the Sonos Ar

I have an old but very reliable Pionner SX-750 receiver. I recently purchased a PORT hoping to listen to my vinyl LP’s etc on my Sonos speakers but have had no luck. My receiver does not have a digital out. It has a phono in, aux in, two separate tape Rec/Play. I can’t seem to find a way to send the phono in to the in of the PORT. Does anyone have any ideas or should I send the unit back? Any help would be greatly appreciated. Thanks in advance  

How do I connect my new Sonos five to my living room setup when I already have a play base, 2 play 1’s and a sub?

I'm pretty sure I have the Beam connected to the HDMI ARC port and I am still unable to turn the TV on or off using voice commands.

Hi. Totally new SONOS user who has not really got to grips with the power of the system yet. I am used to individual speaker Bluetooth use only, so SONOS is a huge step up for me.I have recently purchased a BEAM and love it. I want to add to my Sonos setup. Not sure where best to go next. I am not really interested in 5.1 surround sound.Looking at the deals on line, I was either thinking of buying 2 x ONE, or, 1 x ONE and 1 x MOVE. Our outdoor area has power, so we don’t need the battery speaker (MOVE)  as we could plug in the ONE’s.So basically, to add to my BEAM, should I purchase 2 x ONE, or, 1 x ONE and 1 x MOVE.One thing I would like, if possible, is when using the TV, to have the TV audio coming out of additional speakers. Is this possible with either of the above options?Thanks in advance.

Hi AllHas anyone else noticed lately that Spotify connect is very hit and miss? I’d say over the last month or so my system hardly ever shows in Spotify. However what I have noticed is if I change Wifi networks from 2.5ghz to 5Ghz or visa versa(different SSID names). They all seem to suddenly appear, then a few hours later they’re gone again. The only difference with my system in this period is the addition of a google tv chromecast which always seems to show in Spotify.  Any ideas if this could be the cause? Thanks! Ryan