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After switching to S2, and despite factory reset, reset router, good connection via ethernet, cannot get 5 to operate via wifi. “incorrect password” error despite all other Sonos devices working ok on same password. Please help!! Worked fine on S1. 

I have organized and cleaned up my Music App on my mac mini. I now have 271 playlist, the same number as before getting organized.  I have a notification from the Sonos system that there are to many playlist.  I created folders on the mac for the different types of playlist.  Sonos2 has the folders listed as playlist?  I can delete the folders and or some of the playlist.  any other suggestions welcomed 

If I add 2 x Sonos One SL to my Beam as rear speakers will Alexa play music through all 3 speakers or just the Beam?Thanks for any insight.

When I use Android Sonos Controller to play music using 'On this Mobile Device' album tracks appear in the wrong order (see below). The album starts with track 1 then moves to track 10, 11,12 etc. until the end of the album before returning to tack 2? My large music collection was transferred to my phone from my iTunes folder using the iSyncr app. None of these errors exist in either iTunes or Poweramp app (populated from the iSyncr folder on my phone) Other anomalies appear with double albums and splitting errors are common, again, these errors do not appear anywhere else (see below) Can anyone explain - in the simplest way possible - why this is happening?  

Hi all.I’m trying to install two Boost in my system, in order to have a bitter experience.Actually, my system is connected via Amplifi, a mesh system from Ubiquiti.When I try to add the Boost, no way to get it in the system, so I’ve to wire it with the ethernet cable (out from the Amplifi router).After having connected it, and correctly  saw it in the system tab of the app, I remove the ethernet cable, but the boost disappears from the system. Has anyone any idea of what’s happening? Many thanks. 

Is it possible to connect SONOS to more than one Spotify account?I use Spotify for streaming music and have my Spotify account connected to my SONOS system. But when my wife logs in to SONOS from her phone or laptop, it connects to MY Spotify account.Is it possible for SONOS to connect to HER Spotify account on her phone/laptop so she can have access to her own playlists instead of having to play off mine?

Dear SONOS,I have a ton of spurious repeated playlists labelled as “Internal error - Invalid Atom” which I need to delete from the third panel window section, under the Imported Playlists panel.Also, my “TOP RATED” iTunes playlist doesn’t sync to the SONOS One Desktop nor my iPhone Music Library Listing ???  There appears to be major problems with syncing an accurate copy of my iTunes Playlist(s) to SONOS.This is crazy,….. this has been a systemic problem for years now which hasn’t been seriously addressed by SONOS, to my knowledge. Why is this so difficult SONOS ?    Here’s your chance to fix this issue.My faith in SONOS is being challenged right now after investing $1,000’s in my SONOS system.I am also having major WiFI Stability issues with speakers dropping in & out regularly. Best regards,Chris.

I use my Play 5 with my turntable through a pre-amp. My Play 5 randomly kicks any device off. Anyone else have this problem?

Most of the time I am unable to access my Sonos playlists on my iOS devices (iPhone and iPad). They are visible sometimes but most of the times the whole section is missing on the ‘My Sonos’ overview page.The Sonos playlists are reliably visible and accessible in the Mac app. It appears to be a problem only present with the iOS versions of the app.Is this a known issue? Is there a solution? It is a bit awkward carrying the MacBook around all the time just in case I want to listen to a playlist. 

My beam mutes LG tv constantlyDiagnostic 1491793117.

Hi all,I have a Connect:Amp (and Connect & Playbar ) hard wired to the network (along with a couple of Play:1s and a Move all on wifi), yet occasionally the Amp just drops off the App.  I have tried with Wifi Enabled and Disabled on the Amp and it doesn’t seem to make any difference. With WiFi on, it was showing a OFDM of 7, so quite weak - despite sitting almost next to a Unifi Access Point but the Amp would appear to drop off the app even with wifi disabled.Any ideas on what to look for to diagnose?ThanksRoss

Does Sonos support moving/trasnfering the music from a google speaker to a Sonos using their Stream transfer functionality?You can do this between two google speakers by saying “ hey google, move the music to the living room speaker”.https://www.blog.google/products/google-nest/move-your-music-stream-transfer

Hi Needs some advice here...!I have 2 Sonos One’s separated, one called kitchen for obvious reasons the other dinning room. Both play trough the Sonos app, BBC Sound s App and intune app. However if I’m in the kitchen and I ask Alexa to play a song. She says playing song by UB40 on Spotify. However it plays on the Dinning room not the kitchen Therefore I did a Factory reset on each speaker naming each one Kitchen and Dinning Room. The problem I have now, is that neither speaker will no longer play Spotify through alexa. My Sonos app say it playing but there is no sound. My router is on Sky UK if this makes a difference any help greatly appreciated 

I bought a Sonos Amp, really should’ve bought a Port for what my intended setup.  I am not even sure what I can use the Amp for since there is no audio out.  Probably going to just have to sell it.  Right now I have a connect for my in celling speakers, I guess I could use the amp for a couple of those.

How do I listen to Radio-Canada's Ici Musique?TuneIn won't work and it's not listed in Sonos' radio choices.It’s a Canadian public broadcaster  French-language station, which plays great stuff. It’s sister network (English-Language) CBC Radio & Music is offered but not Ici Musique or Radio-Canada!I’d love to see it listed in the choices

I currently have playbar, 2x one SL, sub.  I have a TT with no built in amp.  If I want to connect my TT to the system what would be the best way.

For the last six months we’ve had a weird, intermittent issue with Alexa and timers on a Sonos One and a Beam. We get two problems, intermittently (for about 50% of all timers): In response to “Alexa, start a N minute timer”, unit fails to respond, but starts the timer anyway; or Unit responds affirmatively, but upon subsequent inquiry says “No timer is set” and/or it fails to go off. They otherwise work perfectly in all respects; all kinds of playback, whether internet streams or local music library, and for all other voice commands & skills. In addition, the same timer commands do work consistently on a “real” Amazon Echo & Echo Dot on the same network. Fixes attempted: Factory reset, including deconfiguring, removing unit from both Amazon & Sonos accounts and re-adding after reset Connecting via alternate networks (including all of: Wifi, Sonosnet, and fixed-wire network). Even tried a different ISP, temporarily. Circumstances: Alexa on Sonos devices otherwise works flaw

Hej Min Sonos 5 gen 1 har pludselig et problem med line-in Den er nulstillet og installeret et par gange men det har ikke hjulpet. Udgangen til Head-set virker fint. Lydkablet er testet og det virker også fint. Nogen ideer til hvad der kan hjælpe-

Hi,I run my cable box and Apple TV through a Sony 5.1 receiver to a Samsung TV. The output from the receiver is “tv out/arc” but is NOT going to the ARC HDMI, the Sonos Arc beam is going to that HDMI port. Unless I connect the component (cable box, Apple TV) directly to the TV, skipping the receiver, I can’t get the sound to the Sonos, it appears the sound will only go to the wired speakers on the receiver. Any suggestions to get the receiver “in the loop” so to speak? I’d rather not buy an HDMI switch for the components, or try to run the cables back through the wall to the tv individually.

Hi, I have a sonos playbar and the volume has been randomly decreasing on its own , have to go into the app and turn it back up with volume slide control.has been doing it more frequently lately.

Hey people.Im having a problem with my Apple TV 4K, the problem is that I set up everything perfectly, and everything worked flawless, I’m using 2 Sonos 1 gen2 as tv speakers, and I’m used to start up the Apple TV and my tv, then open the airplay setup, and change from tv speakers to sonos speakers, which are set up as a room, but after 2 days, my sonos setup doesn’t show up in the AirPlay menu anymore🤷🏻‍♂️ I can’t choose anything in there besides my lousy tv speakers. Does anyone in here have a solution on that, it’s really making me think if this will ever work, I’ve tried to delete the app, reset the speakers and so on, but it doesn’t last for more than a day or two, and they are missing again😢 Heeeellllppp.

Hi I have an imported playlist which contains 1430 songs. When I add the playlist to the queue in one room  (office) it brings it in correctly with the right amount of songs. If i clear the office queue and add the same imported playlist to another room (living room) it only includes 1164 songs ! How can this be?No other rooms have any other playlists in their queue.How does one room display the same playlist differently to another and more importantly how do i fix it?Thanks in advance for any help. 

Are the Sonos in ceiling speakers airtight?I’m  doing a new build and any intrusions in the ceiling including speakers need to be airtight. I have sourced sealed LED down lights no problem but are the Sonos ceiling speakers sealed?This is to prevent heated air escaping into the roof void. Thanks

I’ve had Sonos for YEARS now.  Recently, I feel a little bit after the split of S1 vs S2, I’ve been experiencing an issue where my speakers forget what they were last playing when they were last stopped, as if power had been lost and came back on again.For example, the Sonos One speaker in my bathroom typically is used to play one of several Pandora stations.  Over the past several weeks, when I try to resume the speaker, it will just “bee-boop” alerting me that the app will say “No music selected”.  So I go into the app (or ask Alexa) to play a Pandora station while I get ready for the day.  When I’m finished in the bathroom, I hit the button on the top of speaker to pause the music.  The next day when I go back into the bathroom to start the music again...”bee-boop”.Is this an app issue, or a network issue, or something else?Diag: 2137729814 

I have a Sonos 5 connected to an Audio Technica AT-LP120X turntable with built-in pre-amp.  The sound quality is horrible, what can I try to do to improve it?