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Recently I am unable to play my Apple Music personal radio station (Adam’s Station). When I click on it I get an error that says We’ve run into a problem Pleast Try again. Every thing else from Apple Music plays fine, even other radio stations. The radio station plays fine if I play it from IOS devices as well. I have tried restarting my songs, resetting the controller, and unlinking and relinking Apple Music, but nothing seems to help. Anyone else having this issue?

I’m having problems with my play ones audio kicking out and sometimes the audio sound as if it is coming from a tin can.  (mostly listening to internet talk radio).  I’m wondering if it is because of how I have it set up.   Also the audio sounds much better if I stream via the TV app (YouTube TV) vs playing through the apple tv app Youtube TV.  Right now watching TV I have no audio from my play 1’s.Apple TV 4KLG smart TVBoost- ethernet to Linksys velop router not spectrum modemPlaybar-,ethernet connected to boost.  Optic fiber to TVSub  and 2 play 1’s wifi on sonos boost.I turned off trueplay  because it makes it worse.Music playback fullI’ve considered disabling the whole system and start over,  I don’t think I’m getting the great sonos audio.  I realize this is not a real 5:1 but I expected better audio quality. 

Setup: 4 old Play3s running S2 software. Added Spotify premium account to Sonos. Choosing Spotify as source for room 1: works.pause stream, choose Spotify as source for room 2: Spotify blocks connection. Now, connection is not possible for both rooms anymore. I have to select another source for room 1, reauth, and maybe then it works again.similar when starting Spotify from app controller on phone 1, then do changes from controller on phone 2: Spotify is blocked.i thought there is just one connection from Sonos to Spotify and no matter which controller is used, it’s referring to this one connection. But obviously sonos can’t handle this… now how does this work? How many connections are made from Sonos to Spotify when using multiple rooms (not simultaneously!, just one active stream at a time) or using multiple controllers? In S1 I did not encounter such issues. Thanks for any hints!

I already have a Sonos system with a Playbar, Sub & 2 x Play:3s, and I’m looking at adding my old turntable & CD player.It looks like my best options are the Amp or getting a second hand Connect:Amp online. And Amp would be about three times the cost, what would I be missing out on if I went for the older options? I seem to remember reading a conversation that for some reason I might even be better off with a connect:amp but can’t find it or work out why that would be? 

After a Router change I followed the instructions to reconnect my Sonos system, connecting one of my 5 devices to the router with an ethernet cable, ticking the ‘more than 1 device’ box. However only that one device is now working, the others aren't showing in my system on the app. I have rebooted them all, gone back to the app checked settings, networks, but then don't get the ‘wireless setup’ just the name of the network in use. Trying the ‘add device’ route doesn't work as it doesn't pick up the devices even though I am next to them.Any ideas how I restore the rest of my devices to the system please? 

Newbie and can’t seem to find the answer, but if I connect a turntable to port, can I stream that output then to the Arc and a sub?

I have a Spotify premium family plan and until recently all my devices were able to connect to my Sonos players via Spotify Connect. Now my wife’s phone (iPhone 12 Pro running latest iOS and Spotify app versions) can see my Sonos devices but will not connect once we select one. My phone is fine however.  Any ideas?

I am wanting to set a sonos sub up in a room where i have ceiling speaker connected to a sonos Amp. The Amp is in a closet where I have a “home run” setup.  It seems the Sub is too far from the AMP to get a signal from it in the room, I can move it to a different room, closer to the Amp and it will work.   Evidently the sub talks directly to whatever its paired to and not separately like other sonos speakers.   Is there any way to get a better signal to the Sub?  current setup is WM:1   thx

I’ve been using Plex with Sonos for a while, and after the time it took to get everything set up I’m loath to change it, but I’m looking for something that doesn’t need to be online to work.Yes, Plex can be configured to work just on the local network, but it’s not how the product is built and isn’t the most reliable of changes.  

Can anyone explain to me how you can search for genres on YouTube Music? It was simple on Google Music but seems to me missing in the YouTube Sonos app.

Hi, I’ve performed a few reboots and a single factory reset on my beam today as the Google Assistant stopped working this morning and was not able to connect to the network for some reason, the beam also seems to disappear from the Sonos App - not sure why. All other devices can connect (and remain connected to the internet) and my Sonos One (Gen2) continues to work with Google Assistant enabled. I’ve tried rebooting the router already as well as unlinking the Sonos devices from google assistant. Every time I try to add a voice assistant to the Beam it would go through to try open up the google assistant app and then finally error out with “There was a problem adding Google Assistant”. Any help would be much appreciated. Thanks!

Hi everyone, Thanks in advance for your help. I had a bit of a roller-coaster day today. Google Assistant stopped working on the beam but it was still able to play audio from the TV etc. but sonos radio wouldnt work. I could see there was activity on the router from the beam onto the net so was sure it was connected. I thought at first it must be me trying to spam Google Assistant too much today with my testing so they blocked me so I left it alone for a few hours and came back and it was still saying “Sorry I cant reach the internet right now” - strange!. I rebooted the system a few times and always ending up with the same issue - my other sonos devices (sonos one gen2) on the same network had no issues. So, I decided to do a factory reset on the beam to see if it’ll help. Unfortunately, now it’s coming up on the sonos app as “Not Registered” and when I try to register it just sits there and finally fails. I can see on the sonos website under “systems” the beam is marked as “offline”

YouTube music took over Google play music which I have used for several years on my Sonos systems. The YouTube music Sonos app is just terrible.When you search for an artist there is no list of top songs, there are individual albums, often with one single song under each album.  There are songs by that artist listed under "songs" that aren't listed under the artist, so the songs are in YouTube music they're just not showing up on the search by artist function. For example, search for “Darlene Love” and several albums show up under “artists”, but not all her songs- you can go to the “songs” tab, and two other songs show up that aren't under “artists”. It’s ridiculous that simple searching doesn’t work.  There are no YouTube music “Stations” or “Genres”. You can't create a radio station based on a song. There is no genre searching. There are  very few playlists from the YouTube music. If you search for Christmas music, nothing comes up even though they have a million stations on the desk

HiI think this LPCM update just completely screwed me up with my small collection of blurays with DTS. I have an LG CX that cannot passthrough DTS I play my blurays on an oppo203 player, before the update I would get stereo 2.0 with its blurays, player was set to bitstream. Since new update I cannot get any audio at all, I tried all the audio settings on the 203, Bitstream, auto and LPCM.I don’t understand where the issue lies.

I have Sonos ceiling speakers for rear surround sound and I’m wondering if wall mounting an arc above or below a TV makes a difference? Also is there a distance from the ceiling it should be mounted at? 

I need to purchase the adapter cable that has HDMI and optical input that the beam system brings

I have a Beam, Sub and two play 1s connected via Hdmi Arc to Sony KD49XF90. The system works perfectly every day until exactly 3 minutes after midnight, then switches to the internal TV speakers. I've seen a few similar posts in the forum but nothing about the time of day affecting the connection. I assume it's something to do with a setting somewhere, but after trying loads of different things, it still switches without fail. Any help would be appreciared.

What can I add to make my Sonos system better I have the Arc,sub, and 2 one sl’s don’t get me wrong it is awesome I am one for always making improvements not that they are needed 

I have an old pioneer kuro PDP-428XD and have just purchased a Sonos beam as was hoping to improve the sound.   It doesn’t have an ARC and so having to use the optical adaptor.   When I set it up the beam doesn’t detect a signal.  I THINK from reading up on other forums that the 428XD only passes out optical sound if/when using the TV tuner (which I’m not - I’ve got a fire stick and Virgin TV connected via HDMI.Does anyone know if there is a work around?  Some people have mentioned an audio extractor but I’ve no idea if that worked, and if so which one?  Most of the posts seem years old with no conclusion and so hoping that there is a nice simple work around? Many thanks Mike  

My small sonos system is a Connect Amp ( gen1 ), a Play3 and a Beam.  The Connect amp is wired to the ethernet via a Powerline that also served several other wired devices.  Beam and Play 3 are on wifi.The system has been solid since I first installed it many years ago.  The Beam was installed in 2019.  Absolutely no issues.Yesterday I went to play some music via the connect amp and Sonos S1(11.2.4 Build 57483220 ) and everything had disappeared.  I tried the app on another iphone - same.I then tried everything I could to recover the system and devices for a good hour but in the end gave up and had to reset each in turn and rebuild the system.Just before doing this I had checked that the router and all other net devices were working and there was no log alert on it.  All other devices were working normally including a smart TV and Fire TV wired to the same powerline connector as the connect amp.   The ip cameras ( also wired ) showed no break in operation between the last time I had So

I just set up a Sonos One with Alexa and the sound is noticeably better than the Amazon Echo. On the Sonos One though, each and every time I call "Alexa" it plays some kind of acknowledgement tone. When I call my Echo or Dot, thankfully there is no such tone. Is there anyway to disable it?

Why do I get random single pulse sounds coming through my speaker?

I’m a long time Sonos owner with 16 units throughout our house. I’m still on S1 since there are a few older units I’m hesitant to replace yet (Port x1, Amp x2, Connect x2, Connect Amp x1, Play:1 x3,  SYMFONISK Shelf x6, SYMFONISK Lamp x1).It seems that each time I assign my SYMFONISK speakers a room name, it works for a few hours and will show up fine, but within a day they rename themselves ‘Speaker’. See attached screenshot. It makes it impossible to know how to target those speakers since there are several with the same ‘Speaker’ room name. The odd thing is that doesn’t seem to impact *all* of the SYMFONISK/Ikea speakers. For example the one I called “Office Speaker” that is a pair seems to remember its room name, but the pair I used to call “Coffee” reverts to ‘Speaker’. All of this was working great until when I recently added the new Port and Amp units into the mix, though I’m not sure if that’s the cause of this or not. In searching for similar issues on this board and elsewhere

Can the Sonos Arc be mounted flush with the bottom of the tv if the top speaker grill is in front of the tv? I am assuming if the speaker grill clears the front of the tv the upfireing speakers should be fine. If not, how low is needed so that Dolby Atmos will sound good. 

I am connecting to my sonos system from the iOS Spotify app. The app and the S1 controller both show that the Spotify app is connected but there is no sound from the speakers.