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Anyone with experience setting up the xPRESS on iOS14? The app crashes … Should I return the device?All input appreciated! Thanks /Henrik

Hello friends! There is a problem: my friend gave me his old Sonos Play 1, but FORGOT to disconnect it from his account. I cannot connect it to my system until he disconnects it, but he switched from sonos to another system and does not want to remember his account. What should I do? I cannot reset it to factory settings.

Following my upgrade to Sonos Controller S2 (to accommodate my new OneSL speaker), I can no longer access my music library.  I’ve tried deleting and re-adding it, but the add gets access denied,also.NOTE:  When I upgraded to S2, I got an error message saying that SonosLibraryService could not be started.  I’m guessing that may be the ultimate source of my problem.  If so, what can I do to fix that issue?

I have a system what I’m use in our house since 2,5 years. I have an asus mesh wifi system and 8 sonos zones.  1. living room: playbase, sub, one + sl as a surround system 2: kitchen: stereo pair play 13: entrance: symfonisk lamp alone4: home office: play 1 alone5: bathroom: symfonisk bookshelf alone 6: bath 2: play 1 alone7: sleeping room: playbar alone8: move Till now all have worked fine, nothing changed (no new device etc) just apparently in the living room where a surround system was made fall apart. Only playbase was working. I have removed the sub and the surrounds from the system. Now I can’t add them back to the room. When I tried to add they have created the same room name with “2”, “3” etc tags instead of grouping with the playbase, or simply can’t add them because of poor network connection or other issues. There are of course other devices around smart TV, Apple TV, intel nuc, PlayStation 4 pro, laptops, iPad, Xiaomi roborock etc but all turned off not to interfere wifi si

I have just tried to search through genre, for the first time in a while and I see that the message “No selectins are available” comes up.  Why is this happening now when it didn’t before?  It’s the same  when I use the Android app as well as my PC.

New Arc, Sub, One SL x 2 home theater surround connected to TCL Series 6.   Signal to TV from Apple TV 4K, Arc connected to TV via HDMI/ARC port.  TV set to autodetect - TV indicates that it is detecting DD+ signal.  Playing content that should be Atmos (have tried atmos movies on iTunes, and also atmos content on netflix (streaming at ultra HD/autodetect).   Should (I think) be sending Atmos signal to the Arc.   however, cannot verify this.  No Atmos logo in the “playing now” screen.  When I go into the S2 app, “about my system” it indicates the signal is “Dolby Digital Plus 5.1”.   Appreciate your thoughts / experience….   Apologize if I’m missing something obvious here.  TY

Is this a common issue? I have a Sonos Arc connected to my Epson LS 300 projector by HDMI 2 ARC. I have an Apple TV in HDMI 1.  I have all the CEC buttons turned on in my Epson Projector. Everything works fine until I turn off the Epson projector and turn it back on. When I do that, the sound doesn’t work. I have to go into the Epson menu settings and toggle the CEC switch off and then back on to get the sound to come back on. The volume buttons on my Apple TV and my Epson remote show a visible volume bar moving and the Sonos lights react as if they’re reading the signal, but no sound comes out unless I go in and toggle the CEC switch.    

Hey community, I recently bought a couple of SL One speakers and the Lip Sync is driving me mad whilst using Air Play 2, with my AppleTV 4K. I’ve looked online and can see it’s a known issue with a lot of others. Is this getting addressed? 

Jeg har skiftet min NAS disk ud med en My Cloud Home. Jeg kan høre musik fra NAS via Sonos, men nu kan jeg pludselig ikke se mine album covers i Sonos app'en. Jeg kan godt se dem i stifinderen på min MacBook. Hvad skal jeg gøre for at se album covers i Sonos app'en, når jeg spiller musik fra min My Cloud Home disk?

When stereo paired as left and right surrounds, can Sonos Five speakers be horizontal? The description on the product site almost infers that they can only be vertical when paired, so I wanted to confirm.  Thanks. 

hello,i recently use sonos connect with 2 sonos one, i mainly use it with my macbookair connected in rca to the sonos connect (and after via amplifier with wired speakers).when i send music via itunes or internet on macbook with audio local source (RCA), each time, after few seconds, music stops, signal switched off, sonos connect starts blinking white (signal lost), and the local source entry no longer appears.When i use radios on app (sonos radio etc...) everything is ok, no lost signal. Is semeone can help me please ?I already changed channels, switch audio compress… Thanks,Benjamin

Sonos Support on Twitter seems to suggest that Arc supports streaming of TIDAL Atmos tracks; however, there is a curious inclusion of “when using a compatible TV” in their response.    Has anyone tried this yet or know if the music has to be streamed through the TV source first rather than directly from the Sonos or TIDAL apps to the Arc?   “... With S2, 24 bit audio is now supported for Music Library and NAS shares. You can also preview Dolby Atmos Music on TIDAL when using a compatible TV with the new Sonos Arc.”   Link: https://twitter.com/sonossupport/status/1270038144889638916?s=21

Hello! One internet radio station I’m listening to recently switched to HTTPS and is not accessible through Sonos app anymore. Old URL which now redirects to the new streamhttp://pbb.laurentgarnier.com:8000/pbb128 New URLhttps://pbbradio.com:8443/pbb128 I’ve tried to add both URL manually but it won’t connect and there’s no error message at all. It works if trying through a browser, ITunes, VLC, Audacious or if I’m using Logitech Media Server to stream it to my Sonos Port. Any idea how to make it work again? Thanks,Christophe

sonos playbar plays fine but starts makes buzzing noise only when connected thru optical, since a couple of days.the moment that a signal is transmitted thru the optical cable, the Playbar starts to buzz.And the buzzing is different (pitch) when playing from the TV set top box then when streaming from netflix/youtube.the volume of the buzzing is controlled thru the volume control of the sonos app.

There should be a choice of voice assistant as now Alexa has been added as a main assistant my google product will not work with them????? Is there a by pass will Alexa be forced to work my google products when asked? Whole range of speakers have now just been made useless to others who cannot stand Alexa. I use both systems and find it annoying they wont work with each others products 

The list of Sonos speakers has suddenly disappeared from my iPhone so that I can no longer play direct from iPhone apps such as Spotify, Primephonic, Pocket Casts etc. although I can play exactly the same material if I use the Sonos App. What has gone wrong?

Hi how do I get move to connect to same ghz as the rest of the system? my move keeps either disappearing or showing as offline on the app. It’s connected to the internet ok, I just can’t control it via the app. apparently, according to support the move is on 5ghz with the rest of the system on 2.4ghz. That’s as much as I understand I’m afraid. thanks  

Yesterday and today I have had a number of drop-outs whilst listening to Sonos Radio - radio stops suddenly and then restarts after a few seconds. I have created diagnostic 1390421046Any help would be appreciated

I have been gifted Bang & Olufsen active speakers.  I want to connect them to my Sonos One but have no idea what kit I need to enable this.  I am not technically minded so be gentle with me!

Can someone please direct me to where I can find what the differences (spec / performance) are between the Gen 1 & 2 versions of the connect amp? I am looking to buy a couple of amps for some ceiling speakers (kitchen and dining room) - I’m hoping that connect amps will be sufficient. I’ve looked on line but can’t find what actually changed in the Gen 2. Thanks in advance. 

I currently have a Sonos Amp with two pairs of architectural speakers, two front and two rear basically left and right channel, connected to my TV via HDMI Arc cable.  Is it possible to add the Sonos Beam to act as a center channel not connected to the Amp and connected to the TV?  

hi everyone I need a help with sonos zp 90When connected to the receiver by RCA and volume to the maximum, can just hear very quiet sound.Anybody knows what's the problem please? thanks

For the past few days I cannot reliably connect to SiriusXM on any of the apps (Phone, iPad, Mac desktop).  When I browse for SiriusXM channels I get messages like “unable to connect..” This has happened in the past and then for some reason it corrects itself days later. Why?

I am trying to set up my beam on a 2011 LG tv.  The tv manual says it's simplink supported but I can't actually select simplink (not an option).  This is the end of my knowledge of technology and need some help.  Can't I skip this?  I've selected the HDMI /arc but that's as far as I can go. Thanks!

Hi,Got a new Sonos Arc SL, complete with two One SL and a sub gen3. It is connected to Vizio tv e601i-a3 using the provided HDMI cable to the HDMI 1 slot in the tv, which is the only ARC slot available. In HDMI 2 I have a Fire TV cube. The problem, neither the Sonos app nor the tv recognize the CEC function. Initially, when it was fist setup everything worked and the tv recognized CEC. Now, when I try to discover CEC devices it does not discover the Sonos Arc nor the Amazon Cube, both CEC devices. At this point I'm leaning towards a problem with the TV, that is a bit old.FYI - Everything works… Sound and surround works, comes out in Dolby, but the app does not connect to the TV (below pic of error), nor the TV recognize the CEC function; it does not matter how many times I do it. I found a work around to set up the TV remote with the app, so I can control the soundbar volume with te remotes, but other CEC functions do not work. Again, in functionality you cannot spot the error, it just