Skip to main content
hengelsc
Contributor I
October 23, 2020
Answered

iPort xPress app crashes (iOS14)

  • October 23, 2020
  • 6 replies
  • 431 views

Anyone with experience setting up the xPRESS on iOS14? The app crashes … Should I return the device?

All input appreciated!

 

Thanks /Henrik

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by DSchapes

The latest iOS updates have resolved the problems connecting the iPort Xpress.  This was posted 2 months ago by iPort https://danainnovationsupport.zendesk.com/hc/en-us/articles/360052079451-xPRESS-Updates-iOS-14-and-Sonos-12-1.  My devices are working again, happy it was no a lost cause after all.  

6 replies

Airgetlam
Airgetlam
October 27, 2020

You’d probably need to ask the folks at iPort. To my knowledge, they have no official representative that monitors the Sonos forums. 

Bruce
DSchapes
Lyricist II
October 27, 2020

Yeah.  They (iPort)are not allowing comments on the post they made regarding this problem.   Was hoping since Sonos resells this product they may have some insight to share.  Starting to look like a lost cause.   

Airgetlam
Airgetlam
October 27, 2020

I’d think it unlikely the iPort  engineers would be sharing any information with the Sonos forum folks, I’m afraid. Sorry. 

Bruce
loekf
Contributor II
November 7, 2020

As explained on the iPort Xpress support site, iOS 14.2 fixes it.

I made the mistake of removing the app, but after updating to iOS 14.2 I could add all my three devices again.

Just make sure they are full charged and reset them first (press and hold play and volume up for six seconds umtil the LED blinks red).

    DSchapesAnswer
    Lyricist II
    February 19, 2021

    The latest iOS updates have resolved the problems connecting the iPort Xpress.  This was posted 2 months ago by iPort https://danainnovationsupport.zendesk.com/hc/en-us/articles/360052079451-xPRESS-Updates-iOS-14-and-Sonos-12-1.  My devices are working again, happy it was no a lost cause after all.  

    Terms & ConditionsAccessibility statement