Answered

I’ve got a ply 5 and arc which over the last few weeks I have nothing but issues with when trying to stream to them from Spotify but also when trying to use via the Sonos app. I have hard reset numerous times and after each time it works as it should for a few days and then stops again. I’ve tried another router, another device with a fresh install of the app, different Spotify versions from diff devices.Sonos app either can’t see the devices or when it does see them it send the music and starts to play but then stops however the app shows it has still playing.  if I then try to chance the track is states unable to communicate with the device. Something seriously is wrong with the firmware on these devices given the issues I have been facing. I have created a diagnostic reports  1221722172 - one created where it can see the devices.1437137898 -  created after it fails to load tracks from spotify1613459050 - factory reset on play 5 and readded1916671189 - sending Spotify tracks to play

Ok I have been browsing NAS-related discussions here and have a couple questions/confirmations as I am hoping to get all of my CDs onto a library. It looks like something as simple as this WD My Cloud Home 4TB drive - https://www.bestbuy.com/site/wd-my-cloud-home-4tb-personal-cloud-white/5990204.p?skuId=5990204 might do the trick. Agree? Pros/cons? Better alternatives (even if more expensive)? Could this be set up to run independent of my Mac? Or would the Mac need to be powered on to do so? I mean I know I need to the Mac to get it all set up, but once set up would this operate whether the Mac was powered on or no? Best software for ripping CDs on the Mac? I want to be able to rip full-resolution audio even if playback on Sonos is lower-res and I don’t want to use iTunes. Thanks in advance!

This bug is driving me crazy. At our home, my wife and I have each a number of apple devices (MacBook, iPads, iPhones) and we also share a Sonos Play 5 + Sub. I got an Apple Watch for christmas and just recently noticed a bug when someone is using Sonos with AirPlay where the watch goes crazy. It be comes unusable. I contacted Apple and they said the issue is with Sonos. Link to YouTube video Any idea how to fix this? Sonos is up to date. Tried restarting Apple Watch and nothing.  

Hi, I looked this up and the last post regarding this was 5 years ago. I was wondering if Sonos updated the app for the possibility of using one Sub with two different sound bars. I am buying an Arc (Covid back order) and will eventually get a Beam for my bedroom which is very close to the Arc. It would be nice to change the Sub pairingdepending on sound bar. Is it possible?

In the morning often the sonos chime plays instead of the selected radio station. Confusingly, If I open the app I can just stop the chime and start playing the radio station. I’ve found previous questions where the suggested answer was changing the sonosnet channel, but that option is grayed out in my app. I’ve tried moving the speaker around in the room but no success. I also upgraded the home wifi, which fixed the problem for a couple months, but now it’s back since a couple weeks. Diagnostic report: 1282918493

Hi,I have a playbar attached to my TV (it’s actually a plasma monitor). Playbar is about 4 years old. This is not our primary viewing room (though it does get a lot of use) as I have a separate room for that.I’d like a little better audio than just the playbar. My question is which surround speakers would be preferable in this room which is approx 16’ x 16’.?Would it be a pair of the new Fives or is that overkill? What about a pair of the Play speakers?thanks in advance.

Beyond the improved sound quality and the additional features (replay song, skip song, no commercials) are there additional channels of programming on the paid tier of Sonos Radio vs the free one?

Hi all - I got a pair of One SL speakers and a sub. They sound great paired as a stereo setup, and I love how well it fills my room with sound. I only use the system in my office and I love the wireless setup.My problem is that I can’t figure out how to use this thing properly.  I use Spotify a lot, I do a lot of YouTube, watch videos on Facebook from time to time, and listen to podcasts/audio right from a browser. With my old bluetooth speakers, i just set the bt speaker as the audio out for my laptop and everything is perfect.With Sonos, every time I change to a new audio source (i.e. from Spotify to browser) I wind up having to figure out how to re-adjust the volume and make sure it’s coming from the Sonos speakers.  I thought I could set my computer to use the Airplay/Sonos as it’s audio output .but it keeps disconnecting.For example, say I am listing to a youtube video and my OSX is using Airplay to play on Sonos. Now i move to another tab and play a video on Facebook (or anywhere

I use Alexa for voice commands to play music on my Sonos speaker. Until recently everything worked fine. Now, when I ask Alexa to play music on Sirius xm, she says I need to enable the service and link my account on the Alexa app. It is. I’ve contacted support for the Alexa app. I’ve disabled the service and re enabled it. I’ve deleted the Sonos app and the Sirius xm from the app and reinstalled both. I still get the same message. I’ve unplugged the speaker and plugged it back in. I never had issues when I used the sonos1 app.

That may seem to be a blessing but it is a problem. I’ve got Xfinity on multiple Samsung TVs and only the one attached to my Arc has the problem. Particularly on NBC. The broadcast will go fine but when it cuts to commercials, the sound will cut out. After the commercials end and the main broadcast comes back, the sound pops back up. Also, same symptom on CBS. Never had the problem on other cable channels as yet. The audio on the Samsung is set to Sound Output → Receiver (HDMI-eARC). Under Expert Settings HDMI-eARC Mode is set to AUTO and Digital Output Audio Format is set to Pass-Through.  I’ve seen  a number of topics, but I didn’t see one that matched this symptom. Seemed to start a week or so ago, but, to my recollection, I had not made any configuration changes during that time frame.

I’m thinking of buying a used Sonos Connect to hook up to my existing Yamaha receiver.I want to be able to “see” the Sonos Connect from my Sonos app on my iPhone / iPad.I’m reading some stuff online that would see to say the app does not work with the Sonos Connect.Surely that can’t be right.

Hi, is it possibile for the Sonos skill to activate Sonos Radios thru Alexa? I didn’t find anything about it.Thanks

Every couple months, I find Google Assistant is no longer working on my Sonos One pair. The fix is simple enough, but it’s definitely annoying.  To fix, I have to first remove Google Assistant from the Sonos app then re-add it.  This is a bug that should get fixed. 

 This has probably been asked many times before but I'm struggling to find an answer to my specific question. I currently own 2 x Play2 speakers using S2 software (I assume this means I have Gen 2 speakers. I was intending on purchasing a Sonos Connect so that I can connect my turntable to my speakers. If I purchase a used Connect Gen 1 will it work on my Gen 2 speakers? Thanks

Hello,Before anything else I want to let you know that I am aware that the sonos products work through the sonos app and the best way to connect the Symfonisk lamps are through a beam or an arc and set them as surround.Getting that of our way, I trying to figure out a cheaper way of doing this. Does anyone on this forum own an apple 4k tv (5th gen) and 2 Ikea Symfonisk lamps? I am curious of 2 essential aspects:Can the apple 4k tv be connected to the TV and simply act as an audio out device to the Ikea Symfonisk lamps (in stereo)? (I am not interested in using the apple 4k tv to its intended purpose and to use its apps, but only act as the audio out to those speakers via airplay 2) If the answer is yes to number 1, is there any audio delay, de-sync with the image from the TV?A bit of an example for a more accurate visual representation: let’s say one owns an LG CX Oled display TV, an apple 4k tv and 2 Ikea Symfonisk lamps. I am wondering if I could watch TV and send the audio via hdmi

In both the Android app and the Windows desktop app, when selecting the YouTube Music Service, it only lists ‘Playlists’ in the Menu. There is no ‘Songs’, ‘Albums’ ‘Artists’ etcHowever I can use the search facility which brings up some but not all of my YouTube Music content. I have a free YouTube Music account, however I’m sure these things were working properly last time I checked. Anyone else have this issue or know how to resolve it?Many Thanks.

I currently have an arc and sub in my living room and recently added an amp to be independent and control my outdoor Klipsh speakers. I am wanting to be able to watch tv and have that audio on the arc and then stream music outside on the amp however when I stream music it kills the audio on the TV. Is this possible? I figured since the amp was separate It should be easy and not really be a second zone. The amp would be its own zone and the arc it’s on zone. I am wondering if it’s the way I set it up on the app. Any suggestions?

Hello, My Sonos play:5 device dissapeared overnight from my Sonos system. I also own a play:1 device which operates normally. I tried using an Ethernet cable and Play:5 has been brought back. However, with the Ethernet cable connected to the Play:5 I am unable to connect it to the Wifi as the error "Incorrect Password" keeps showing up. (System > Network > Wireless Setup > ‘chosing my home network verification fails with Password incorrect’)Just to note:I am definitely keying in the correct password. I never changed any settings on my router My router 802.11 mode is mixed 802.11b/g/nAlso tried:Changing my home network router password. Factory reset to my Play:5 as suggested in other topicsAny clues of what to do next?Thanks ​​​​​​​  

Can I connect the sonos generation 2 amp to my  LX303 Pioneer receiver ?

I have 3 Sonos connects s15. They are grouped and connected to my phone. I play music through the app. No sound through the speakers. Why?

I have a Sonos Move that I have been using with Aiplay 2 via my iMac for several months with no issues. Yesterday it stopped connecting or playing via Airplay. It shows up in the Airplay menu, with a checkmark, but no sound comes through the move. Other Airplay devices, Homepods, are working. I can connect via Bluetooth with my phone and that works fine. I have reset as new, updated firmware, reconnected to the WiFi network, but it still won’t play.

To be honest, despite my initial expectations, I’m pleasantly surprised by the programming on Sonos Radio. In many ways, this is a unique offering -- no small feat in the crowded streaming media world. The commercial breaks, though short, are frustrating. I’d be willing to pay for a commercial-free stream of Sonos Radio. Is that available or a potential offering for the future?  Thanks -- Robert

Hi. I have brought a second hand 2018 sonos Connect but the serial number and base number are not as expected. Could any one advise if this is genuine?thanks.  

Hello,I would like to pass on Sonos system, but with this restriction: I would like to keep my existing Hifi system compose as followed :1 amplifier hi-fi1 cd player1 platine player1 radio recever I would like to do a multiroom sonorisation, what will be able to diffuse the sound of my Hi-fi without remove it. How can i do it ?regards

Arc will only play music. When I switch to hdmi arc it switches back to tv speakers