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gkolanowski
Contributor I
December 8, 2020
Answered

AirPlay 2 problem

  • December 8, 2020
  • 19 replies
  • 931 views

I have a Sonos Move that I have been using with Aiplay 2 via my iMac for several months with no issues. Yesterday it stopped connecting or playing via Airplay. It shows up in the Airplay menu, with a checkmark, but no sound comes through the move. Other Airplay devices, Homepods, are working. I can connect via Bluetooth with my phone and that works fine. I have reset as new, updated firmware, reconnected to the WiFi network, but it still won’t play.

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Best answer by TBW-NYKS

Thanks for your help.  I didn’t manage to do what you suggested, as I couldn’t find it on the app and didn’t get round to logging on via computer.  However, I fixed the IP addresses assigned to Sonos and haven’t had a problem since.

Thanks again for your help.

19 replies

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TBW-NYKS
Lyricist III
January 23, 2021

Thanks for getting back to me.

I have a wired connection to an ASUS RT-AX92U via a  switch.

I can normally connect to Sonos radio without a problem.  It is just when I try to connect via Airplay.

kind regards,

David

    Annazel S
    Annazel S
    Retired Sonos Staff
    January 23, 2021

    Hi @TBW-NYKS.

    Thanks for your response.

    You mentioned a ‘switch’, is that managed or unmanaged?

    Have you tried directly connecting to the router and temporarily bypass the switch to see if it will work?

     

    Another thing is, a known issue with ASUS RT routers is association failures wherein wireless controllers having trouble connecting to Sonos players, I can be wrong but there’s no harm in trying the suggested resolution:

    1. Log into the ASUS router.
    2. Under Advanced Settings, click Wireless.
    3. Click the Professional tab.
    4. Disable Airtime Fairness and click Apply.
    5. Change the Frequency to 5GHz.
    6. Disable Airtime Fairness and click Apply.

     

    Let us know how that goes.

    Help others find useful content by clicking the like button and selecting the best answer to your question
    TBW-NYKSAnswer
    Lyricist III
    February 9, 2021

    Thanks for your help.  I didn’t manage to do what you suggested, as I couldn’t find it on the app and didn’t get round to logging on via computer.  However, I fixed the IP addresses assigned to Sonos and haven’t had a problem since.

    Thanks again for your help.

    Annazel S
    Annazel S
    Retired Sonos Staff
    February 12, 2021

    Hi @TBW-NYKS.

    Thanks for your response and for bringing up to us such good news.

    It’s nice to know that the problem seems to be resolved now and we appreciate you sharing with us what you did to fix it. This can benefit those members that might experience the same problem and looking for answers here in the community.

     

    If you have any other questions or concerns, feel free to reach out.

    Cheers!

    Help others find useful content by clicking the like button and selecting the best answer to your question
    gkolanowskiAuthor
    Contributor I
    February 12, 2021

    Hi @TBW-NYKS. Can you explain how you fixed the IP addresses assigned to the Sonos? I don’t know where to find those settings. Thanks!

     

    Airgetlam
    Airgetlam
    February 12, 2021

    It actually depends on your router. Check the router’s manual for something like “reserved IP addresses” or “DHCP table”.

    Bruce
      gkolanowskiAuthor
      Contributor I
      February 12, 2021

      Ok, Airgetlam, but how do I know what the proper address should be? I am on an Eero WiFi system. I can see the IP addresses of all the devices connected. The address for the Sonos Move is different than the addresses for my HomePods. The HomePods work fine, each pair with different IP addresses.

       

      Airgetlam
      Airgetlam
      February 12, 2021

      There is no single ‘proper’ address. It’s just a matter of insuring that there are no address collisions caused by the router. When you define in the router’s DHCP table that address x is reserved for device y, then there should be no collisions. Unfortunately, there are cases where routers lose track of dynamically assigned addresses. Could be a power surge, could be a bug, who knows why. 

      I frequently recommend a less invasive, but also less permanent solution, which ensures that each Sonos device gets a new IP address, along with several other benefits. You simply unplug all Sonos devices from power, and while they are unplugged, you reboot the router. Once the router comes back up, up you plug back in the Sonos devices.

      It’s an easier thing to do, if you’re not router software familiar. And it should work until the next time the router has a ‘burp’ (which could be never again) and assigns a duplicate IP address when the Sonos requests a new IP address, such as when there is a Sonos software update. It also works in the short term while you have the time to read the router’s  manual, and can get comfortable with assigning IP addresses. 

      Bruce
      TBW-NYKS
      Lyricist III
      February 15, 2021

      Firstly my play 5 is connected via Ethanet, may not be the same for a wifi connection.

      On the ASUS router app I went to settings /LAN/IP Binding

      IP binding looks like it’s good for hubs / air printers etc. so thought it would be OK for my airplay compatible speakers.

      I also had the option to bind the wifi connected products so may also work with wifi connected speakers.

      Still working fine, touch wood.

      D

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