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Stuart_W
Stuart_W
World-Class Superstar
February 17, 2021
Answered

Sonos Radio drop-outs

  • February 17, 2021
  • 4 replies
  • 139 views

Yesterday and today I have had a number of drop-outs whilst listening to Sonos Radio - radio stops suddenly and then restarts after a few seconds.

 

I have created diagnostic 1390421046

Any help would be appreciated

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Best answer by Xander P

Hi @Stuart_W - for more in depth troubleshooting & diagnostics, which may be required if my advice doesn’t help, I’d recommend reaching out to the Support Team via either live chat or phone call.

Sorry that I can’t be of further assistance right now, but do let us know if the above steps help at all.

4 replies

Xander P
Xander P
Retired Sonos Staff
February 18, 2021

Hi @Stuart_W, thanks for reaching out.

Audio drop outs are generally related to Sonos not getting enough data over the network, which can be caused by interference or slow network speeds.

If you’re running a wired setup, I’d recommend ensuring that your local WiFi and SonosNet are operating on different channels, and giving any wired Sonos units as much distance as possible from other wireless devices.

If you’re experiencing issues when playing to a group of speakers, I’d also recommend that the Group Coordinator, i.e. the speaker you start the group from, is either wired, or the closest speaker to the wired unit - this should provide a more stable connection for the group as a whole.

Stuart_W
Stuart_WAuthor
World-Class Superstar
February 18, 2021

@Xander P Surely you can see my set-up in the diagnostic I submitted?

 

What does it report please?

Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
Xander P
Xander PAnswer
Retired Sonos Staff
February 18, 2021

Hi @Stuart_W - for more in depth troubleshooting & diagnostics, which may be required if my advice doesn’t help, I’d recommend reaching out to the Support Team via either live chat or phone call.

Sorry that I can’t be of further assistance right now, but do let us know if the above steps help at all.

Stuart_W
Stuart_WAuthor
World-Class Superstar
February 18, 2021

It’s a shame that Sonos are apparently removing, or have removed, the technical knowledge of Sonos posters here.

With a large Sonos system and nearly 8 years of experience using them I am quite familiar with the standard procedures. Also, I will note changing the group controller isn’t, obviously, a long or medium term acceptable “fix”.

Why has one room suddenly started to struggle to connect? I have changed nothing else in the system. Maybe the Wi-Fi card in one of the kitchen stereo pairs is playing up?

 

 

Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
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