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Stinsonddog
Collaborator I
November 12, 2020
Answered

iOS14, S2, Sonos speakers not showing up at all

  • November 12, 2020
  • 12 replies
  • 3886 views

Hi I know there was a Sonos update pushed around 11-11-20.  Also upgraded to iOS14.  Now I don’t see my Sonos speakers at all when using Apple Music app and trying to Airplay2 to the various speaker sets.  The Apple TV’s I have do show up in the Airplay 2 list.  Just my 4 different Sonos rooms don’t show.  Anyone have any ideas?  Thanks.  

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Best answer by Stinsonddog

I have fixed this by deleting the Sonos app, and reinstalling it.  I only had to do that on my iPhone and not my iPad.  

12 replies

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Annazel S
Annazel S
Retired Sonos Staff
December 26, 2020

Hi everyone. Thank you for your patience in this. It will be helpful to submit a diagnostic report on the Sonos app after a few minutes when the issue happens and reach out to Sonos Support, so we can take a closer look and discuss it with all of you individually in real-time. 

I suggest our phone team, for they have more resources available for advanced troubleshooting, and the tools our agents can use would be very useful in this case, there can be an advantage if they need to remote into the controller to see what's going on.

 

If you have any other questions or concerns, feel free to reach out.

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Coss
Contributor I
February 22, 2021

My app started acting up yesterday.  All my speakers disappeared from Airplay, but they are on my other devices and via their app.  I suspect it is related to other app that is using the mic on my phone.  Anyway to the other poster’s point, don’t expect Sonos support to know anything.  They are freaking garbage.  All they do is waste your time on fishing around some checklist that doesn’t even solve the problem.  They don’t listen to all the symptoms, instead they just go through the checklist.  I regret spending so much money on them and not get any type of support when I need it.  

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