Hi, i have replaced my SONOS play:1 with a SONOS One to get acces to Google Assistant commands. After a succesful setup and adding my Google Assistant in the SONOS app and adding my Google Play Music premium account I though I was set. But apparantly there are major issues: The ‘OK Google’ Command works. After that, 95% of the commands stop working. The microphone just blinks ad thats it. I found a topic about that where a SONOS employee answered that it would be fixed and in a timely matter. This a thread of 4 months (!!!) ago. Is there ANY update on this (No Alexa or another speaker is not a option for me). How is this still an issue? Link to thread: https://en.community.sonos.com/google-assistant-and-sonos-229109/sonos-one-problem-with-google-assistant-6837646 When I use a music command that got accepted (very rarely) this happens: ‘Play number X by artist X’ Answer ‘Ok playing song X by artist X on Google Play Music’ I’m sorry, I cannot help you with this’ Why is this? I have heard that it should be a Google Account problem. I have someone else asking it with another account and there the response is : ‘ I cannot play this on this device, but I can on any other device’. I have tried it on a nest mini speaker: Works like a charm. I paid alot of money to have this functionality on a speaker I expect it to work. It isn’t possible play music from a Google Play Playlist? Or to Shuffle my playlist? I get responses that it it not possile to do that? Again why is that? Is there a fix for this? I did not read the reviews after I bought the speaker and I have seen that there are multiple issues with this, so I would expect this is on the short roadmap to be fixed? Any help or feedback is appreciated.

Contributor I

Answered

Sonos One (Gen 2) : Multiple issues with Google Assistant

Forum|Forum|6 years ago
July 14, 2020
18 replies
2403 views

Hi,

i have replaced my SONOS play:1 with a SONOS One to get acces to Google Assistant commands.

After a succesful setup and adding my Google Assistant in the SONOS app and adding my Google Play Music premium account I though I was set. But apparantly there are major issues:

The ‘OK Google’ Command works. After that, 95% of the commands stop working. The microphone just blinks ad thats it. I found a topic about that where a SONOS employee answered that it would be fixed and in a timely matter. This a thread of 4 months (!!!) ago. Is there ANY update on this (No Alexa or another speaker is not a option for me). How is this still an issue?
Link to thread: https://en.community.sonos.com/google-assistant-and-sonos-229109/sonos-one-problem-with-google-assistant-6837646
When I use a music command that got accepted (very rarely) this happens:
‘Play number X by artist X’
Answer ‘Ok playing song X by artist X on Google Play Music’ I’m sorry, I cannot help you with this’
Why is this? I have heard that it should be a Google Account problem. I have someone else asking it with another account and there the response is :
‘ I cannot play this on this device, but I can on any other device’.
I have tried it on a nest mini speaker: Works like a charm.
I paid alot of money to have this functionality on a speaker I expect it to work.
It isn’t possible play music from a Google Play Playlist? Or to Shuffle my playlist? I get responses that it it not possile to do that? Again why is that? Is there a fix for this?

I did not read the reviews after I bought the speaker and I have seen that there are multiple issues with this, so I would expect this is on the short roadmap to be fixed?
Any help or feedback is appreciated.

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Best answer by Annazel S

Hello folks, due to the nature of this issue, it would be best if you can give us a call and work with a technician live, they'll start with checking the status of the device and go from there. Again, they have more resources available for advanced troubleshooting, and the tools our agents can use would be very useful in this case. A troubleshooting ticket will be created and the details that will be gathered can be helpful for further investigation.

If you have any other questions or concerns, feel free to reach out.

Show previous replies

C

cwallervand

Contributor I

@Annazel S Is the best thing really for every customer with this issue to call Sonos customer support?
I would argue that this will cause unnecessary traffic for Sonos support, especially since this is a very common issue, and an issue that has been here for a long time (a quick search on Google will confirm this). I am guessing this is a software issue and it needs to be fixed by Sonos (maybe in cooperation with Google). As of now the Sonos One speaker does not work as advertised.

I bought the Sonos One speaker because of the Google Assistant feature (could have bought the SL instead) so it’s a shame its not working.

Please bring this issue to the product owner for the Sonos One speaker and features!

JamesDan

Prominent Collaborator I

Having the exact same problem here. And this has been going on for what seems like ages.

D

Digidee

Lyricist I

I have the same issue with a brand new Sonos one gen 2 with GA. I don’t know which to dump, the Sonos or google? Very frustrating.

Annazel SAnswer

Retired Sonos Staff

Hello folks, due to the nature of this issue, it would be best if you can give us a call and work with a technician live, they'll start with checking the status of the device and go from there. Again, they have more resources available for advanced troubleshooting, and the tools our agents can use would be very useful in this case. A troubleshooting ticket will be created and the details that will be gathered can be helpful for further investigation.

If you have any other questions or concerns, feel free to reach out.

Help others find useful content by clicking the like button and selecting the best answer to your question

N

nkaminski94

Contributor I

Same issue myself before I switched to Alexa voice service which has been 100% reliable.

A

andreamirabile

Lyricist I

I have the same issue. I tried anything suggestion I came across in regards of this issue but no solution yet.

Switching to Alexa is a no go as I will have to reconfigure all my appliances.

this is very frustrating!

S

seanius007

Lyricist I

After extensive troubleshooting with Sonos their engineering team agreed that there was an issue with some Sonos One Gen 2 models with Google Assistant and could not advise when it would be fixed.

Sonos have replaced my Gen 2 with a Gen 1 which works perfectly with Google Assistant.

G

Gerryoz

Lyricist I

I have my whole house Google home operated so I thought I'd upgrade my Sonos speakers etc to latest versions with Google Assistant incorporated but after only a week using them I can already notice 80% of errors after asking commands, severe delays in responding (even tested times against all my Google devices and there could be 40seconds or longer delay between Sonos One and Google response - if it works. Sometimes the Sonos One will do the request (eg to boil the kettle) but will not respond. Other times I'll ask her to boil the kettle and she will do the command and then shortly after she'll say oopps there was a glitch (even though she ran the command correctly!) Other times eg I ask to play songs from the eg Beatles and the song will start to play, the Google (Sonos) will say found Spotify playlist from the Beatles and then start playing and then she gives me an error saying Sonos hhmm something's gone wrong, try again in a few seconds (even though the music is playing in the background and continues to play. )

Other times I could ask her the capital of a country and she takes so long I go to a proper Google home device and ask her and she comes back with the answer - 1 or 2 mins later Sonos will give me the usual hhmm something went wrong message!

I am well used to supporting Google home products and rectifing their issues but the Sonos One needs a software update badly!

No WiFi issues, no network issues, no Google home account issues - if just needs patching. I unfortunately don't have time to contact support (hence sending this early in the morning) and I personally know others who have recently purchased the Sonos One with Google and ALL have similar issues - most were new to Google and blaming Google but this isn't a Google Home issue per-say, it's a Sonos issue that just needs patching.

Hopefully software update will be pushed to them soon (or my wife will kill me for swapping out some of the Google Home devices which worked all the time, for Sonos Ones (which work when she decides to)!

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