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My Sonos One is connected and works fine (I can play TuneIn stations, Alexa answers all questions I ask, etc.) but when I ask to play something from Spotify it says “The device is offline”.I tried to deregister and re-register, delete ans re-install the Alexa app and the Sonos app on my phone, but nothing changed.Another voice command that doesn’t work is when I’m playing music (doesn’t matter if it’s from TuneIn or Spotify) is the “Stop” command. My Sonos chimes but the music doesn’t stop.  

What is the command to get Google assistant to play music from Sonos Music library.I know I can play via the app, but is it not possible to use voice commands?

Has anyone had any luck with longer hdmi cables?i tried a 20m long one, supposedly high speed, but it doesn’t work. 

I just got the Sonos Arc. Is there a way to change bass/treble/etc? I do not see an Equalizer menu in my Sonos app..this is my first Sonos device, so no other pairings for now

Hi all,I’ve just purchased the Sonos Amp and a pair of B&W 607 S2 Anniversary’s for front speakers.  I’m ok with that for now but would consider adding a pair of rears at some stage.  My understanding is that the Amp that is driving the B&Ws can also send rear signals to rears as long as they have their own amplification.However, my preference would be for the rears for be completely wireless and the Move doesn’t support surround sound.  Will the Sonos Amp send rear signals to any other wireless speakers such as the Bluesound Pulse’s?

I’d like to pull the trigger on an Arc, upgrading from a Playbar, but am terrified it will screw everything up.  We have a large Sonos system still on S1 due to a Connect and some Play5 Gen 1s.  I’d be happy to take the step up to the Arc, and go S2, but reading conflicting reports about compatability with my QE65Q80R.  If I take the leap there’s no going back, and it might be a total waste of time, money etc.  

Is it not possible to get the three pop ups OFF my app permanently?  Add Voice Assistance. NO. Try Sonos HD. NO. Tune one of my SL’s. NO.I have to clear these out every single time I open the app.  Can’t Sonos remember my choices???

Hi Sonos comm ,    I have a Sonos 2 app with various speakers and Sonos boost, so all reasonably modern.    Looking to use a pioneer DJ 200 mixing deck , it would appear I could plug this into a Sonos Connect gen 2 (not 1 ) to incorporate my existing Sonos speakers ?  Want to try and keep the cost down as I know there is now the port etc , just looking at a short cut with compatible Sonos products as I can buy the connect fairly cheap (£200) off eBay ? Just checking b4 i buy the connect gen 2 , would seem fairly straight 4wd , this is for home fun only , not professional,  thanks peeps 🙏🙏 Tom  

It’s well known in these circles that the Beam, Playbar and Playbase won’t play DTS soundtracks, and the best we can hope for in this situation is a down-mixed stereo output.  I’ve also read that Blu-ray players that convert DTS to DD on the fly are like hens teeth - the lists I’ve seen a contain a few Samsung and Oppo players only. So, how come I’m getting DD5.1 out of my Beam (reported by the app, and by my ears) from plain DTS and DTS-HD Master Audio soundtracks? My setup is: Sony UBP-M800 Mk2 UHD bluray player Sony AG9 TV Beam connected via the TV’s eARC connection Sub and Play:1 rears bonded to Beam There’s no fancy trickery or other boxes, switches, etc.  It’s simply bluray player to TV to Beam, all via HDMI. To get sound from the Beam, I had to make one change to the M800’s audio settings:  “Digital Audio Output” = PCM.  The other option (“Auto” = bitstream in most cases I believe) gives silence.  All other audio settings on the player (and there aren’t many) are at the default.

Hi,Just joined the Sonos community. My system is Arc + 2 x One SLs + Sub (Gen 3). Love the sound!For HT, I have a Sony ubp-x800m2 UltraHD player → LG 65 inch CX OLED TV (2020 model). The LG is connected to the Arc via HDMI 2 (the eArc port).My issue seems to be a common one - trying to get DTS tracks converted to multichannel PCM for the Sonos Arc.For testing, I’m using the Die Hard UltraHD blu-ray which has English DTS-HD MA.SettingsSony     Digital Audio Out: PCM (rather than bitstream)LG     eArc: ON     HDMI Audio Input: Bitstream     Digital Audio Output: Pass Through Using the above settings, I get no sound. The Sony says its output is LPCM 5.1, but the Sonos app says Silence. When I switch Digital Audio Output to Auto, I get sound, but the Sony (and Sonos) now says LPCM 2.0 / stereo PCM. It’s almost as if the LG is telling the Sony to downconvert to LPCM 2.0 from 5.1 when using Auto. Anyone have any suggestions? I’ve read elsewhere that some people, using consoles like Xbox, hav

I have two x Sonos One devices.  Everything was fine until songs started repeating.  Or, sometimes we skip songs.  Why?  All devices and apps are updated.  I am using the Sonos Spotify app.  If I use Spotify directly but then try to play through the Sonos, which has always been a fight, nothing happens: the song shows as playing but literally nothing else happens. 

I just set up my Sonos Beam and One SL Speakers (2) for surround sound.The Beam is connected to my Samsung HDMI Arc output. When I play Apple TV or Spotify the surround sound works fine. The surround sound does not work when watching regular cable. The sound just plays through the Beam. Any suggestions? 

Hi everyone! Hope you’re staying safe…My setup consists of a Sonos Arc connected to a HDMI port (eARC) of a Sony X900H TV (65”) and an Apple TV 4K connected to another HDMI port of the same TV, but my question is: Am I getting Dolby Atmos when I watch content on Apple TV 4K? Do I need a receiver?

I have a Sonos one sl and recently just set up a Sonos beam in the same room. But when I try to pair or bond these, it’s says I need to have 2x Sonos one’s in order to set up the surround. however I am happy with just the single Sonos one sl. Why won’t it simply allow me to bond/ connect with this one on its own. Would I need to buy another Sonos one sl simply to connect it together. 

I have 2 speakers: one SL and one. These are surround speakers with my Beam and Sub. This is my home cinema audio when listening TV. Is-it possible to have these 2 speakers in a stereo pair only when listening the music? Is-it possible to balance one of these speakers?Is-it possible to listen music only with the Sub and the 2 speakers in stereo without the Beam? I have the S2 app and there is no way to balance the left or the right speaker nor any indication that they are paired in stereo. All of my speakers and Sub are  attached to the Beam within the same room name.   

My sub disappeared from my system so I switch it off and back in and it connected right away but the sub, although connected, isn’t working. I tried switching it off and on and disconnecting then reconnecting it but still, the play bar works fine but sounds crap without the sub

After upgrading to desktop controller version 12.2.2, several of my old Sonos components are no longer visible, and can therefore not be used with the controller. They work fine with the old sonos controller version. Is this Sonos way of trying to force me to throw the older hardwre components away and buy new ones. The old ones works fine.Not even giving me a choice or a heads up when installing the new software controller. Very unethical and immoral.  Is this correct Sonos? I hope I’m wrong! I’m aware that new hardware features may not work with old software. Fine, but not supporting old hardware in new software is almost criminal. What if General Motors made their old cars stop working after a software update..?? Best,-tk

Still confused about directional hdmi cable with a soundbar. Should the arrows point from the tv’s earch hdmi port to the Sonos Arc, or from the Sonos Arc to the tv. Some people say the tv is the source for sound so the arrows should point from tv to soundbar. Others say the hdmi port on the Sonos Arc is an output so the arrows should point from the soundbar to the tv. So confused. 

Ok, so I got a new TV yesterday, an LG CX. I am coming from a B7. My understanding of earc, Sonoe ARC etc are not great. Obviously I was using compressed audio all the time with the B7 give it only has ARC and not eARC. I am now confused about what I should set my Xbox Series X audio output to - Dolby Atmos Bitstream, which does give Atmos on the Sonos ARC, but there’s the sync delay. Or select one of the uncompressed sources. When I select uncompressed 5.1 or 7.1, I get intermittent sound from the Sonos. My Nintendo Switch works fine with 5.1 Uncompressed PCM. What’s the best setting for audio on my Xbox? Is it still Bitstream Atmos (Does the ARC support uncompressed Atmos?) Otherwise everything else is working fine, after a lot of fiddling.

I have a pair of Play 1 speakers - part of a surround system.  All of the speakers in my house are connected (every room of the house) and are showing up on my app but one of my Play 1 speakers no longer has sound?  The pause and volume level buttons work on the system but no sound from the speaker.  was working fine last week?

We will be visiting someone who still has their Sonos equipment using S1. Will I be able to use my Sonos S2 app or do I need to re download S1? Thanks!

I have added Sonos Beam to my TV in the Kitchen this week and set up Alexas and I can ask Alexa questions etc etc , but when I ask for music example ‘Play BBC Radio 2’ it responds saying ‘Playing BBC Radio 2 from BBC sounds’ but nothing plays , Same request ‘Play Virgin Radio’ responds ‘Saying playing Virgin Radio from TuneIn Radio’ but nothing comes out of the speaker. -Also Amazon Music does not work, when asking ‘Play 90’s music’ response i get is ‘first enable the skill for the Sonos beam in the Alexa App and then discover devices’  this I think is the problem and what devices is it trying to discover ?   I also have the same Beam in my TV room for the last year and this works perfectly with all of the above commands  as does several Alexa Echos .  

Hi,I am building my new house and planning to get inceiling Sonos speakers (2) with Sonos arc.later buy a Sonos arc and woofer and setup a 5.1 surround sound .  the arc needs to be connected to tv hdmi and arc will connect to amp through wifi.this setup works for tv surround sound .  however if I want to listen to audio only , Spotify or Apple Music ,will the above setup works with arc powered off and music coming off the 2 ceiling speakers ?? Thanks,Ram

What is the reference distance of surround speaker? Is it in reference to the listener’s head or the Arc soundbar.

Hi,I have my Sonos 1, 5 and Move, I`m trying to connect them on my router in China, and nothing is working. I have been trying for about 3 hours, nothing is possible…I send an email to the customer support, but that will take 7 days to be answered…. That`s no help either.… Pretty furstrating.Anyone with these issues and knowing what I need to do (resetting to factory settings,… I tried -I believe- everything already).Thanks in advance,Wouter