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Hi. I have just added a Sonos Move to my system which just has 2 play ones linked in stereo.I can play both the move and the play 1’s separately but as some as I turn on the move the play 1’s are no longer visible in the app.  Any suggestions on what I need to doThanks

Hello, The only non-S2 compatible component in my system is connect. I recently upgraded the rest of my speakers. However, I do not see any discount for S2 substitutes  like amp or port when i chek online. Am i wrong assuming I am eligible for discounts? Also, I am from Turkey. Do you post Products there? Regards, 

I have a pair of One SL’s, one in the kitchen, one in the living room. I cannot figure out how to have them play the same thing unless I pair them as stereo sound, which is great and works well, but what if I want to have them both play both channels, making the living room and the kitchen a “group”? I can’t find a play “everywhere” option either. Thanks!

I have a AMC CVT3030 amplifier, it is possible to connect it to the Sonos Port?

Hello With the new sonos legacy mode that stops certain Sonos devices from being bricked, is the CR100 going to be added to this list? It was permanently bricked in April 2018 and not much has happened since. Can you PLEASE add this device to the supported devices for legacy mode?

Hi all.  I accidently chose to upgrade one of my play:1’s.   Does this affect anything in anyway? Can I still update it and use it? 

so i swapped out my bt homehub 5a with OpenWRT for a draytek 2762ac, i enabled 5G and 2.4G, on the 2.4G channels i kept the SSID the same name, i kept the password the same.i messed about for ages trying to move it to the new wifi, i reset it, reset the app, many times, each time it connects and tells me that its all setup but then never shows in the appi see it has a DHCP IP address, my phone is on the same network during the setup etc.any ideas ? i spoke with support chat they told me to remove band steerring etc, enable upnp (nope) and a few other things that the router seemed to have set already but the weird thing is that it seems connected as i see it in the arp table and dhcp table but the app never sees it, the app (IOS) has full network access.i am lucky in that i can connect it via an ethernet cable but even though i can im not sure why it would suddenly stop working on wifi 

I own a Playbase, Soundbar, Sonos One, three Play:1, two Connects and I live in a 1,500 SF house with an Eero mesh network. I struggle all the time to have them work. I spent two hours yesterday had them all connected and then unplugged a Play:1 to move it; plugged it back in a three speakers dropped. This morning I only have two showing up again. I go through the “Find as missing product” and push the Play + Plus and it’ll flash orange until the “Searching for Product” finishes and then the blinking orange goes Solid white and the prompt is asking for Flashing Orange. I try connecting The speaker I work mainly through my phone for setups. I hook a speaker straight to the router and it won’t notice it (them). I try Altenrnative Set Ups as directed, nothing. I try the set up a Sonos WiFi when prompted to do so and it doesn’t appear in my Networks. I try a complete reset not the speakers and it’ll see the speaker but won’t allow it to set up; says it can’t connect. I’m so frustrated; I’v

I am running a moderately-sized local lbirary on my local PC.  This is the same PC that my Sonos controller is on.  I’ve added the Music directory.  Some of the tracks show up in the Sonos Music Library and some do not. I’ve checked that the missing tracks are:In the right directory MP3s Have proper metadata Have short file namesAny other reason why some albums are found and others are not?

Hi,Currently I have 1 x Sonos Play 1 speaker but might be looking to add to that in other rooms.I also have an old CD / Cassette / Radio stereo which is on it’s last legs.Can anyone please tell me if any of the Sonos speakers / products have a BUILT-IN CD player?I don't want to buy loads of kit to play my CDs and if Sonos can’t provide a single bit of equipment I will probably buy something else. I also want it to be as small as possible to fit on a window sill!Any advice gratefully received. Thanks you. 

Hi everyone,I just bought a Port to connect my Pro-ject Debut Recordmaster with built-in amp to my Sonos ecosystem (I have 2 Ones and a Beam). Everything seems to be working BUT the volume is ridiculously low. I’ve set the volume of the Port to level 10 in the app (at the suggestion of the store where I bought it), and then at it’s loudest and it’s still very very modest. No such problems when I play digital, Spotify or use my TV. I spent 800 bucks on both the Port and TT in order to play my vinyl collection but the result is subpar - what am I doing wrong??? 

https://support.sonos.com/s/article/4932?language=en_US Why doesn't this not working for me?I switched to the new app (S2) while in the old app I could adjust the volume of the rear speakers. Now it is not responding.. Grts Steven

I currently own the Amp and have the S2 app installed on my Mac which is running 10.15.6.  I mainly use the Amp and the Sonos S2 app to play music that is stored on my Mac.I needed to add album art to my stored music so that it would show up in the S2 app Music Library.  I discovered that the best way for me to do this was to find album art for each of my 400 albums (folders) and place each one called “folder.jpg” separately in each folder.  That works great and the album art shows up in the S2 app Music Library.  However, when I rip a 2 CD box set, only one album for it will show up in my Music Library, and all songs from both CDs are in it.How do I get both albums from a 2 CD box set to show up separately as 2 CDs in the Music Library?  I use an app called XLD https://sourceforge.net/projects/xld/ to rip CDs as FLAC files to my Mac.  It uses the freedb music database to tag the CDs that I rip.One more question.  I have many AD/DC albums stored on my Mac.  When I go to the S2 app Musi

Hi,I have several wired access points and one WiFi SSID throughout the house. The only difference between the access points is the WiFi channel which is different to avoid overlaps. The network is a gigabit and I have no problems with any other device connected to it.I have two Sonos-One in the living room connecting to the WiFi on access point 1 and an Amp in the Bar area connecting to the WiFi on access point 2.When I open the Sonos App from anywhere in the house, it connects without problems. After connecting, if I move with my iPhone to a different area of the house, its WiFi connects to a different access point (1 or 2 or 3 all wired), in those situations I battle for a while to connect to the Sonos devices. Basically I cannot see any of them for few minutes, then out of the blue the phone finally connects to the Sonos even from that area of the house.Router:GT-AX11000Access points: Tp-Link Re450 Access point mode Is there any solution for this problem?Thank you for supporting.

Hello,I just recently added a Sonos Beam to my two Play:1 setup, and put them into Surround mode. I have a small apartment in a very urban area. I’m experiencing cut out on my two surrounds. Router location makes it difficult to wire the Beam in; but my right Play:1 is connected to the router by Ethernet. Wireless is on for all devices.  I’ve reset all of my products and set them up from scratch again, but the issue persists.  Any ideas, besides buying a long cat6 cable?Diagnostic # 2107913978

In my SONOS favorites I have a bunch of streaming radio stations from 7 or 8 years ago. I can’t find a way to directly add streaming URLs anymore. Do I have to use Tunein radio or is there some other way to do this?

Updates have been frustrating since I bought my initial Sonos products 3 years ago.  It’s time to update again and I cannot get it to work over several tries. Set up:Android running newest version of the app (S2)Bedroom - 1 One (wifi)Living Room - 1 sub, 1 Playbar, 2 Ones as surround l+r (wifi)Backyard - 1 Amp (wired) Only the Living Room products show as requiring an update.  Update fails every time with code 30.  I tried doing one device only (sub), but saw the surround ones blinking white/orange during the process. I found some help here stating to change the wifi channel for the Sonos products and then the upgrade should work.  Guess what - can’t change the channel until the update has been completed - Catch 22. What else can I try?Support Diagnostics confirmation: 1646504668

Hi, I have a complicated Sonos setup involving a Playbar, a Beam, two Play 1s, a Play 3 and a Symfonisk lamp, all in different rooms of the house. The Playbar and Beam are at opposite ends of the house wired by ethernet cable into an ethernet switch that go to the same router at the front of the house (we only have one router, though do have a WiFi booster at the back of the house kicking out a different SSID). I’ll paste the system details below. But basically I want to be able to delete the Wifi settings from the Sonos controller so that it forces all the Sonos devices to use Sonosnet - I’m having problems with the Play 1 which is in the bedroom (the WM=1 device below). More than 50% of the times I try to do anything with it I get an error message - either ‘cannot connect’ or the ‘cannot add to queue’ messages. There’s no reason why it shouldn’t be using Sonosnet (the wired Beam is in the room directly below) so I think there must be a conflict somewhere.The Play 3 in the kitchen is

Considering buying a Sonos Arc to go with new TV. Only Sonos we have is a Sonos One speaker in lounge which we use with Spotify & Amazon Music. We use a Amazon Echo dot 3rd gen to control it, works better than Sonos mic. The Sonos one will be put in another room. Can we still use the echo dot to control the Arc. Yes I know the arc has a mic, but the echo dot by were we sit works great. I may add a Sonos sub later on next year,before it gets mentioned we are not interested in surround sound at all. I'm buying this online as no Sonos dealers near us. Any help or advice appreciated.

Hi,I’ve just bought a new Sonos Beam and it’s having trouble playing music from my Spotify account. I’m getting error messages including “The connection to Spotify was lost” from the Sonos app, while the Spotify app struggles to connect to my Sonos speaker when I try to change the playback device to the speaker. Sometimes it works and then quickly disconnects, other times it struggles to connect in the first place.  I’m using the Beam over WiFi because an Ethernet connection isn’t practical. I have it connected to a Netgear Orbi mesh WiFi router which itself is hardwired to a DrayTek Vigor130 modem.  Alternative music services like TuneIn seem to work flawlessly.  Any idea what the problem is here?

Hello,I have two Play:1 that don’t want to play anymore since this morning. Until then they worked fine. One is in the kitchen, the other one in a bedroom.I made a Diagnostic #567346148.Thanks,Francis 

I have an 65" LG OLED CX that I want to pair with a Sonos arc and sub, and I was contemplating getting the in ceiling set for the left and right rears. The question is if I do get the amp and the in ceiling speakers do I have to plug the HDMI eARC into the arc or the amp or do I need to plug both in? Cheers 

Having an ongoing issue that is not allowing me to use any services on app. The app indicates that speakers need to be Linked to Account - See Error messages attached. Need help addressing. Do not want to do factory reset unless advised. After clicking to see 4 issues I am prompted to “Link Products” including (2) play1 sound bar & sub. After attempt, receive another error message indicating “Set Up Problems”.Connection & time settings are fine. Audio playback is perfect. I have no access to app functions. This sometimes includes options such as TruPlay. This issue occurred after moving into new home.   

I have a play 5 gen 1 that bought a while back. The problem is that it wont turn on, which means that i cant reset it to factory settings. Is it still possible for me to use the trade up on this device even if its still connected to the sellers account?

Helloonce the play 3 are soothed in stereo to use as suround, can I still listen to them individually if I wish?  or do we have to unpair them each time?Thanks