Answered

According to this article, https://support.sonos.com/s/article/4786?language=en_US  The symfonisk should work with both the S1 and S2 apps. However, I cannot get mine to do so. Even after a reset when I try to add it to a new system via the S1 app I’m told it will only work with the S2 app and it need to download the S2 APP. I have a gen 1 S5 so can only use the S1 app for a complete system. 

Hello, My issue is very weird, i have two iphones where i use the sonos S2 appone X ios 14.4 (personnal) one 11 ios 14.4 (job)on the personal i have only one device my sonos 5 gen 2 on the job one i have my full system (sonos 5, sonos one and play one). I cannot add any product on the iphone X, i reset the app uninstall / reinstall. Does any one have the same problem ?

Hello everybody,since the last weeks, around 9 am CEST I’m not able to reach Radio 24 anymore. I’ve tried several time, as sonos radio and as tunein radio, but it does not work.If I connect to the webpage https://www.radio24.ilsole24ore.com/  the online stream works.Could someone of the staff check what it going on?Thanks

I would like to use Move as one permanent speaker in other part of the house while not used outside, but I wonder if this will damage its  battery at some point. Some systems has a "smart" battery management capabilities that use Power straight when battery has reached 100%, is this also applicable to Move? Thanks a lot,

Hi, after needing to change my region from Argentina to Spain to use Google Home (I really don’t know what's the point of changing region if I have the same supported language on SS/GH, anyways it works like magic and its awesome), i was thinking about linking Sonos with SmartThings, but the Sonos integration does no appear on the list, is this a region thing or that a cloud integration is not available? (I mean local is 100% better, but I don't have a hub / can't find one anywhere and it would be nice to have the option) Thanks

I have a samsung ue55hu7500, sky q 2tb and just replaced bose sound bar with Sonos Arc. But for some reason, the sky q will only play sound as normal. The tv and sound arc are connected via arc hdmi. Seems stupid that these three don’t talk. After spending all this money on tv and sound bar in last few years, it would be great to know if I can get the sky q to use the Dolby. Oh don’t get me started on the lip sync!!

So the fact that Apple renamed iTunes to Apple Music - AND has a streaming music service of the same name has made searching for a solution to my problem a challenge. I do. not have a streaming Apple Music account - but I DO have a new laptop that has the Apple Music application (formerly iTunes). In the past I haven’t had any problems getting my playlists from iTunes to appear in my Sonos app but that is no longer the case with the new Apple Music app. I’m stuck with an old list of Playlists and can’t add any new ones. It seems as though the list is no longer synched between Sonos and Apple.  Any thoughts?

Hi has anyone else had difficulty with Alexa activation with Ones? I'm trying to get BBC radio to play in one room, Alexa announces BBC Sounds app, but nothing happens. It works fine in other rooms. I've read a lot of negative feedback over the last week or so to about voice activation, has something happened recently?

I have tried to set options on the app, so that when I play a vinyl, connected to my Sonos amp, and third part speakers, the volume diverts away from the tv to the turntable. I’ve not been able to achieve this?Any help appreciated Cristof

HiI bought a sonos port and having an issue / unsure if this setup is actually supported...I have a AMP / DAC combo which connects to headphones. I have my Sonos Port connected to Speakers but I also have a  digital out connected to the DAC (via coax cable). I want to use the sonos as a digitial audio reciever which can then send the audio to my headohone, via the DAC.I would like to get my sonos to recieve music (works fine) but send this  via the digital out to the AMP / DAC so i can listen via my headphones. I think in theory this should work but in practice i cant find anyway to make this happen. Everything is connected fine, the cable via the sonos digital out goes to the digital in of the amp / dac, but tho i select the sonos port no audio is coming through. So is what I want to do possible, if so, how? Thanks! 

Running a Sonos Move using Boost on a BT Home Hub 6 router. The Move shows a white light and is on my system on the Sonia webpage but has disappeared from app. Have done a factory reset , chatted on help chat service but can’t fix it. Any idea what the issue is? I run two Sonos speakers and a Sonos connect in the same room perfectly so not my WiFi, seems a Sonos Move issue....

My SONOS app prompted me to download the version 2. Once I did it said it found my system but I can’t open the app. I get to the page where it say “by continuing you accept these Terms and Conditions. But there is no “continue button” or “next”. ????? If I click on the terms and conditions it opens up SONOS.com. 

Primephonic app in Sonos not synced with Primephonic

I changed from itunes because all the songs in the playlist would not appear.  Also, my music library from itunes kept disappearing.  On Sonos recommendations, I changed to having sonos directly access the songs on my hard drive. Couple of days later my playulists that I set up in sonos playlists disappeared. I was told to upate my music library again. My playlists reappeared. Today, I open up sonos on my computer. My Sonos music library indicates no selections are available when I open sonos under artists and songs. Sonos is not allowing me access my music library. Yet, my playlist is there and it allows me to play songs. I have large quantity of songs in my music library. So updating my music library now takes 25 to 35 minutes. I had never experienced my music library disappearing for seven years. Now it is a regular occurence.

Hi!  After scrolling through a lot of topics on here I see that a lot of people have been having connectivity issues with Apple music.  I’ve tried some of the fixes but none have worked for me.Since ‘upgrading’ to the S2 app my amazing Sonos experience has went from 100 to 0, I now can not play any music from Apple music, every time I try I just keep on getting the 701 or 1001 error code.  I have rebooted all devices and router - no change, I have re-installed the app on all of my iOS devices - no change, I have factory reset all of my Sonos devices and then re-installed - no change.I also have my Play 5 (1st gen) on the S1 app, this also does not play Apple music.Ideally I’d like all of my speakers on the same app so I could go back to having the amazing experience I had before the S1 and S2 app ‘upgrades’.I have recently added amazon music which works fine on my Sonos setup, Sonos radio also works fine. Only Apple music doesn’t work which is where all of my playlists are.Has anyone h

I tried emailing support@sonos.com but that address is no longer monitored. So hopefully someone can help me here? I’d like to send Sonos Support proof of the vibrating sound and the information on my device (like Serial Number, etc).When playing just about any music or TV audio, the bass tends to make the device vibrate/rattle with a horrible noise. I tried doing another auto-tune, but that hasn’t helped. The device is becoming unusable.

Hi EveryoneJust recieved my Arc and very impressed with it as my first piece of sonos equipment, so much so that I have two One Sl's and flexson mounts on the way.Just looking for some advice  regarding surrounds height and angle, my main seating position is in the middle of the sofa (the sofa is right against the wall) im thinking of putting the surrounds were the two red marks are and angling them slightly towards the tv. Any suggestions? T.I.A 

I cannot get the sound from stingray music to play on my new sonos  system. Sound is on all other channels.

My Sonos Arc and Sub constantly have trouble connecting to my wifi, but all my other Sonos speakers stay connected and work as they should 

I have a play five that turns on with no external inout twice a day. Typically between 11:30am-12:00pm and 4:30pm-6:00pm. I have no alarms set and have disconnected all hubs (echo and wink) from the system and the issue persists. The only Sonos controllers are on my phone and my wife’s phone and neither of us are issuing the command to play. There is an extremely low possibility that someone else is inadvertently controlling my system because I have changed my Wifi password and the fact that it happens at the same times consistently every day. I have spoken to sonos support via phone with out much resolution. I have also done a factory reset on the speaker and added it back to a different room to rule out any routines turning it on mistakenly. I also don’t have any routines with any other smart items in my house scheduled for those time ranges. Any suggestions?

I am having trouble pairing Beam to Shaw remote x11. The LG OLED tv sound is coming through the Beam but I can not get the Beam to power up / down and control volume with the Shaw remote. The codes provided by Shaw box have not worked to pair the Beam. At this stage the TV is paired to Shaw box but I have to use the TV remote to adjust volume.

Hello Guys, I have the sonos beam and google assistant installed. I have a Samsung 2020 TU8005 TV, the google assistant will not “TURN OFF TV”.The system works great - “TURN ON” “VOLUME up down”, etc… all of them work.But “TURN OFF TV” does not work.Any idea? Thanks

No problems hooking up the Sonos Play1 speakers or the app on my iPhone. I can listen to podacasts through Tune-in just fine. My problem is I’m trying to share my iTunes folder Music Library on my PC and the Sonos app on my iPhone doesn’t see it.  As far as I can tell the folder is being shared successfully. But if I go to the Sonos app on my iPhone and type in “\\MYNEWDELL\iTunes” I get the error “The computer MYNEWDELL cannot be found.” Please help!

Hi, I would like to stream audio from my Nvidia Shield TV to my Symfonisk speaker - are there any apps that do this? Or is there another way of doing it?

 I am in the process of building a home and am looking for some input regarding our speaker setups for our back porch and garage.  We will be using two separate Sonos Amps.  One for each space.​​​​​​ The back porch is approximately 20 x 20 with a 16ft vaulted ceiling.  We will be placing a TV on the back porch and connecting it to a Sonos Amp in order to watch TV and listen to music.  We will have the HDMI and speaker cables routed to the amp in our media closet.  We are looking using 4 Klipsch CDT 5800-C II’s for our back porch.  Will the amp be able to power those speakers and still sound good or will 4 of them be too much for one amp?  The garage is approximately 1000 sq ft with a 10 foot ceiling.  We hoping to put 4 Klipsch AW-650s or 4 Definitive Technology AW6500’s.  We are hoping to put one in each corner around the 7 ft level.  This will be just for music.  Will one Sonos Amp be able to power all 4 of these speakers?  Will 4 speakers be too much for that size garage?I really  a