Answered

Move not on app.

  • 25 February 2021
  • 2 replies
  • 66 views

Running a Sonos Move using Boost on a BT Home Hub 6 router. The Move shows a white light and is on my system on the Sonia webpage but has disappeared from app. Have done a factory reset , chatted on help chat service but can’t fix it. Any idea what the issue is? I run two Sonos speakers and a Sonos connect in the same room perfectly so not my WiFi, seems a Sonos Move issue....

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Best answer by GuitarSuperstar 25 February 2021, 19:17

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2 replies

Userlevel 7

Have you tried rebooting your router?

FYI… The Sonos Boost creates a SonosNet wireless network. The Move does not have the ability to connect to SonosNet.

I rebooted router and factory reset the Move and has connected! Thanks for the tip. Fingers crossed that it stays connected