Move not on app.

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Running a Sonos Move using Boost on a BT Home Hub 6 router. The Move shows a white light and is on my system on the Sonia webpage but has disappeared from app. Have done a factory reset , chatted on help chat service but can’t fix it. Any idea what the issue is? I run two Sonos speakers and a Sonos connect in the same room perfectly so not my WiFi, seems a Sonos Move issue....

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G

GuitarSuperstarAnswer

Lead Maestro

Have you tried rebooting your router?

FYI… The Sonos Boost creates a SonosNet wireless network. The Move does not have the ability to connect to SonosNet.

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