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Answered

Sonos Arc

  • January 10, 2021
  • 14 replies
  • 191 views

My Sonos Arc and Sub constantly have trouble connecting to my wifi, but all my other Sonos speakers stay connected and work as they should 

Best answer by Corry P

Hi @BigDArndt 

Are you still having this problem? I recommend ensuring there isn’t a source of interference near your Arc - our Reducing wireless interference page should help. 

Failing that, I recommend you get in touch with our technical support team so they can pull some diagnostics from your Arc and figure out what’s going on. 

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14 replies

Are you strictly on wifi or are any of your speakers connected via ethernet cable?


  • Author
  • Contributor I
  • January 10, 2021

wifi only, all speakers


Have you reset your router?

Do you have the ability to connect one of your Sonos speakers to your router with an ethernet cable? This will create a SonosNet mesh network and can oftentimes improve the network performance from your speakers.


  • Author
  • Contributor I
  • January 10, 2021

I will be able to do that tomorrow. Do I need to keep at least one speaker connected with an ethernet cable at all times or just temporarily 


Only one speaker needs to be connected at all times.

Here is more information: https://support.sonos.com/s/article/3209?language=en_US

NOTE: The one speaker cannot be the Sub or surround speakers.


  • Author
  • Contributor I
  • January 10, 2021

Thank you. I will look to perform this task tomorrow and provide update. Thanks again. Happy New Year. 


If the SonosNet solution doesn’t work, you could try changing the WiFi channel on your router.
https://support.sonos.com/s/article/4769?language=en_US


  • Author
  • Contributor I
  • January 10, 2021

Changed the channel and still having the same issues. Unable to direct connect one of the speakers this weekend but will hopefully get a chance to do that later this week or next weekend. 

 

 


  • Author
  • Contributor I
  • January 16, 2021

I direct connected ethernet to my sonos one speaker. Seemed to fix problem temporarily but my sonos arc + sub still are not always found or they show up but it takes a while. I am unable to direct connect ethernet to my sonos arc...

This problem did not seem to exist until I added the sonos one to my existing system.  


  • Author
  • Contributor I
  • January 16, 2021

I have a move, one sl, one, arc, and sub


Is your One and One SL in another room or connected to the Arc as surrounds?

In the Sonos app, go to System > Network and try changing the SonosNet Channel and see if that makes a difference.


  • Author
  • Contributor I
  • January 17, 2021

No they are in separate rooms. 

 

I will mess with channels. 


Corry P
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  • Sonos Staff
  • Answer
  • February 25, 2021

Hi @BigDArndt 

Are you still having this problem? I recommend ensuring there isn’t a source of interference near your Arc - our Reducing wireless interference page should help. 

Failing that, I recommend you get in touch with our technical support team so they can pull some diagnostics from your Arc and figure out what’s going on. 


  • Author
  • Contributor I
  • February 25, 2021

No, problem was solved. Once I direct wired one of the speakers to router, the problem went away. Thank you.