Skip to main content
TPeake
Contributor I
January 17, 2021
Answered

I cannot get the sound from Stingray Music TV channel to play on my new Sonos system. Sound works on all other channels

I cannot get the sound from stingray music to play on my new sonos  system. Sound is on all other channels.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Corry P
Corry PAnswer
Sonos Staff
February 25, 2021

Hi @TPeake 

Welcome to the Sonos Community!

Although this sounds like an issue with a setting on either your Bell set-top-box or your Sony TV (“audio output format” in both cases), if you give our technical support team a shout they’ll be able to help you out by determining what audio format is being sent to the Arc at the time, and what to do about it. 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
View in thread

5 replies

UKMedia
UKMedia
January 17, 2021

How are you trying to connect Stingray Music to Sonos?

Remember: Sometimes Red Wine helps :)
TPeakeAuthor
Contributor I
January 17, 2021

The stingray music feed is  provided on Bell satellite programming.

TPeakeAuthor
Contributor I
January 17, 2021

My new Sonos arc system is connected to a new Sony TV with eARC

 

UKMedia
UKMedia
January 18, 2021

The stingray music feed is  provided on Bell satellite programming.

What have you set the audio out to within the Bell?  Does anything else work of the Bell? (Sorry, I’m in the UK and so don’t any knowledge of that specific service)

Remember: Sometimes Red Wine helps :)
Corry P
Corry PAnswer
Sonos Staff
February 25, 2021

Hi @TPeake 

Welcome to the Sonos Community!

Although this sounds like an issue with a setting on either your Bell set-top-box or your Sony TV (“audio output format” in both cases), if you give our technical support team a shout they’ll be able to help you out by determining what audio format is being sent to the Arc at the time, and what to do about it. 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Terms & ConditionsAccessibility statement