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theirpuppet
Contributor I
February 3, 2021
Answered

Sonos Beam makes vibrating sound - support required

I tried emailing support@sonos.com but that address is no longer monitored. So hopefully someone can help me here? I’d like to send Sonos Support proof of the vibrating sound and the information on my device (like Serial Number, etc).

When playing just about any music or TV audio, the bass tends to make the device vibrate/rattle with a horrible noise. I tried doing another auto-tune, but that hasn’t helped. The device is becoming unusable.

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theirpuppetAnswer
Contributor I
February 25, 2021

FYI, the problem proved to be a blown subwoofer. The support team issued an RMA. I sent them the device and got it resolved. 

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3 replies

Ken_Griffiths
Ken_Griffiths
February 3, 2021

Perhaps submit a system diagnostic report and post it’s reference back here and then contact Sonos Support via this LINK 

Hope that assists.

theirpuppetAuthor
Contributor I
February 3, 2021

Ken, thanks for responding. I did submit a diagnostic (before posting this). I have contacted them as agents are now available.

    theirpuppetAuthorAnswer
    Contributor I
    February 25, 2021

    FYI, the problem proved to be a blown subwoofer. The support team issued an RMA. I sent them the device and got it resolved. 

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