I tried emailing support@sonos.com but that address is no longer monitored. So hopefully someone can help me here? I’d like to send Sonos Support proof of the vibrating sound and the information on my device (like Serial Number, etc).
When playing just about any music or TV audio, the bass tends to make the device vibrate/rattle with a horrible noise. I tried doing another auto-tune, but that hasn’t helped. The device is becoming unusable.
Answered
Sonos Beam makes vibrating sound - support required
Best answer by theirpuppet
FYI, the problem proved to be a blown subwoofer. The support team issued an RMA. I sent them the device and got it resolved.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Perhaps submit a system diagnostic report and post it’s reference back here and then contact Sonos Support via this LINK
Hope that assists.
Ken, thanks for responding. I did submit a diagnostic (before posting this). I have contacted them as agents are now available.
FYI, the problem proved to be a blown subwoofer. The support team issued an RMA. I sent them the device and got it resolved.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.