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Hi guys,we just purchased our SONOS ARC 3 days ago and are using it with a 2020 Samsung Q95T QLED TV, plugged into the OneConnect box via the e-EARC slot.  Sound Performance wise the sound bar is great all features including ATMOS are working fine.  The issue we are having with ours is that once per day when turning the TV on the sound is cutting in and out repeatedly. We will get sound for about 2 seconds then it cuts out for about 5-10 seconds, rinse repeat. Turning the power for the ARC off then back on at the power switch fixes this issue. But this is the second day in a row the issue has occurred and I am worried that this will start happening more often, it’s a new sound bar + TV this shouldn’t be a thing.Is anyone else experiencing this issue with their ARC? thanks in advance

Hi,I cannot add Google Assistant to my Sonos. I have one beam and two one setup as surround system.So far I have tried resetting all sonos and try to add google when only one unit was enable, tried different sonos and google assistant account, tried adding google sonos from different IOs devices but every single time when sonos switches over to google assistant I get error message that they might a problem….  

After I changed the email for my napster account  password, my songs,stations, etc stop loading on sonos. I realized I hadn’t changed my sonos email address so I just did that, hoping it would fix the problem.  However, when I go to settings on Sonos, my new email appears as “name” and my old email is “account login.”  Settings allows you to edit your name or password but not the account login. Help. 

I have two home theaters, one each for each of my TVs, made up of a Beam, Sub and two One SLs. Both are working fine. However, on one the status lights are green when audio is coming from the TV. On the other the status lights are off when audio is coming from the TV. The TVs are the same model and the Beams are connected to the respective HDMI ARC input. In the Sonos app I’ve switched the status light toggle to off for all devices. Does anyone know why one setup shows green lights and the other doesn’t?

Hello everybody,                             Is the Sonos move design to always be on the charger ring? Thanks in advance. Julie

Hi all, The Sonos controller app does not work on my new M1 MacBook Air. As soon as the software starts up, it stops responding and the only way out is for me to Force Quit. I have tried uninstalling, re-installing, clearing cache etc.  Is this a known bug?  Many thanks.

I saw in the Alexa app there is a Sounds option in the app to turn on sounds before and after the commands. They are both off but yet she still bloops. Any way to make this work in with my One?

Hello I am using OS X El Capitan, with iTunes version 12.8.2.3. Just can’t get Sonos Move to show/work as an Airplay device. iTunes keeps on quitting when I try a click the move speaker.Tried all the usual stuff, rebooting Move and Mac. Haven’t rebooted router just yet. So, am I doing something wrong? Can Sonos Move actually work on El Capitan iTunes? Many thanks

I have 4 Sonos amps in a central location for 4 different rooms (zones). I have ceiling speakers (2 each) for each zone/room. How can I connect my TVs to these amps? Do I need to run a long HDMI-ARC cable for each TV to the amp or is there another option? Please help. I am clueless and reading available information online is confusing.  Someone suggests getting an HDMI extension and a receiver and run a cat 5 cable. I have cat 8 ethernet cable. I did not know you can run audio through this cable line.

Dear community,I’ve been trying this setup.Turntable via Line out (pre-amplified signal) via Sonos Port.Sonos Port connect with RCA cable to each BEOLAB 6000, speakers set on line.So far I have truly enjoyed what I've heard but I have a nagging issue. The vocals in all the records I've listed too just don't sound "right". The music is clear and the highs are especially pronounced, but the vocals are always subdued, sometimes sounding distant, almost in the background or sometimes slightly distorted. Same thing with an old and a new vinyl. I'm sure it has something to do with my turntable set-up process since this is my first time, so I'm hoping I can get some suggestions.Many thanks for your support.Regards.

Is there a way to test if mic is working?Mic light is on; Sonos settings show Alexa connected; Alexa app shows Sonos skill active but Alexa doesn’t respond.

So I have a beam with 2 play 1s for surround and a connect amp with in ceiling speakers and an svs sub hooked up to it. The beam is connected to the TV via hdmi arc. The issue I have is that when controlling the volume of the TV with its remote it only adjusts the volume of the beam and play 1s. The connect amp volume doesn't change. Is there a fix for this? And I do not want the in ceiling speakers to be surrounds. Thanks. 

I have a Sonos Amp and a Pro-Ject CD Box connected to line in. Is it possible to pair the Pro-Ject remote control (pictured below) with the Sonos Amp to control volume? If yes, how?I also have a TV connected via HDMI ARC, and the only thing I manage to do is to pair the TV remote (Samsung) to control the Sonos Amp via IR, in addition to ARC, which is an almost decent workaround to control volume when listening to line in, without having to turn the TV on, but it would be really smooth to be able to do that with the Pro-Ject remote instead.When I try to pair it now, the Sonos app just says it does not detect any IR signal. (And yes, the battery is OK, and the remote is fully functional). 

Hi,My sonos system comprises of two Symfonisks as a stereo pair, a play 3, play 1 and two play 5s.  The Symfonisks were in a kitchen group with the dot and were set as the default player for that room. When I asked alexa to play some music it would say “playing x on amazon music on sonos”  and then play the music on the stereo pair. I could also ask Alexa to play music on one of the other players.   I started getting issues where Alexa would say “playing x on amazon music on sonos” but nothing would happen. I`ve deleted all the sonos devices (and rooms I had set up) from the Alexa app and disabled the skill.  Then forced closed both the sonos app and the alexa app. The first peculiarity is when I enable the sonos app again and link it is that Alex discovers the players and adds them plus creates groups for each of the players. Has it always done that?  However, I cannot seem to get back to the point where I can create a kitchen group and have my stereo pair as the default speakers.   I

I’ve got a ply 5 and arc which over the last few weeks I have nothing but issues with when trying to stream to them from Spotify but also when trying to use via the Sonos app. I have hard reset numerous times and after each time it works as it should for a few days and then stops again. I’ve tried another router, another device with a fresh install of the app, different Spotify versions from diff devices.Sonos app either can’t see the devices or when it does see them it send the music and starts to play but then stops however the app shows it has still playing.  if I then try to chance the track is states unable to communicate with the device. Something seriously is wrong with the firmware on these devices given the issues I have been facing. I have created a diagnostic reports  1221722172 - one created where it can see the devices.1437137898 -  created after it fails to load tracks from spotify1613459050 - factory reset on play 5 and readded1916671189 - sending Spotify tracks to play

Ok I have been browsing NAS-related discussions here and have a couple questions/confirmations as I am hoping to get all of my CDs onto a library. It looks like something as simple as this WD My Cloud Home 4TB drive - https://www.bestbuy.com/site/wd-my-cloud-home-4tb-personal-cloud-white/5990204.p?skuId=5990204 might do the trick. Agree? Pros/cons? Better alternatives (even if more expensive)? Could this be set up to run independent of my Mac? Or would the Mac need to be powered on to do so? I mean I know I need to the Mac to get it all set up, but once set up would this operate whether the Mac was powered on or no? Best software for ripping CDs on the Mac? I want to be able to rip full-resolution audio even if playback on Sonos is lower-res and I don’t want to use iTunes. Thanks in advance!

This bug is driving me crazy. At our home, my wife and I have each a number of apple devices (MacBook, iPads, iPhones) and we also share a Sonos Play 5 + Sub. I got an Apple Watch for christmas and just recently noticed a bug when someone is using Sonos with AirPlay where the watch goes crazy. It be comes unusable. I contacted Apple and they said the issue is with Sonos. Link to YouTube video Any idea how to fix this? Sonos is up to date. Tried restarting Apple Watch and nothing.  

Hi, I looked this up and the last post regarding this was 5 years ago. I was wondering if Sonos updated the app for the possibility of using one Sub with two different sound bars. I am buying an Arc (Covid back order) and will eventually get a Beam for my bedroom which is very close to the Arc. It would be nice to change the Sub pairingdepending on sound bar. Is it possible?

In the morning often the sonos chime plays instead of the selected radio station. Confusingly, If I open the app I can just stop the chime and start playing the radio station. I’ve found previous questions where the suggested answer was changing the sonosnet channel, but that option is grayed out in my app. I’ve tried moving the speaker around in the room but no success. I also upgraded the home wifi, which fixed the problem for a couple months, but now it’s back since a couple weeks. Diagnostic report: 1282918493

Hi,I have a playbar attached to my TV (it’s actually a plasma monitor). Playbar is about 4 years old. This is not our primary viewing room (though it does get a lot of use) as I have a separate room for that.I’d like a little better audio than just the playbar. My question is which surround speakers would be preferable in this room which is approx 16’ x 16’.?Would it be a pair of the new Fives or is that overkill? What about a pair of the Play speakers?thanks in advance.

Beyond the improved sound quality and the additional features (replay song, skip song, no commercials) are there additional channels of programming on the paid tier of Sonos Radio vs the free one?

Hi all - I got a pair of One SL speakers and a sub. They sound great paired as a stereo setup, and I love how well it fills my room with sound. I only use the system in my office and I love the wireless setup.My problem is that I can’t figure out how to use this thing properly.  I use Spotify a lot, I do a lot of YouTube, watch videos on Facebook from time to time, and listen to podcasts/audio right from a browser. With my old bluetooth speakers, i just set the bt speaker as the audio out for my laptop and everything is perfect.With Sonos, every time I change to a new audio source (i.e. from Spotify to browser) I wind up having to figure out how to re-adjust the volume and make sure it’s coming from the Sonos speakers.  I thought I could set my computer to use the Airplay/Sonos as it’s audio output .but it keeps disconnecting.For example, say I am listing to a youtube video and my OSX is using Airplay to play on Sonos. Now i move to another tab and play a video on Facebook (or anywhere

I use Alexa for voice commands to play music on my Sonos speaker. Until recently everything worked fine. Now, when I ask Alexa to play music on Sirius xm, she says I need to enable the service and link my account on the Alexa app. It is. I’ve contacted support for the Alexa app. I’ve disabled the service and re enabled it. I’ve deleted the Sonos app and the Sirius xm from the app and reinstalled both. I still get the same message. I’ve unplugged the speaker and plugged it back in. I never had issues when I used the sonos1 app.

That may seem to be a blessing but it is a problem. I’ve got Xfinity on multiple Samsung TVs and only the one attached to my Arc has the problem. Particularly on NBC. The broadcast will go fine but when it cuts to commercials, the sound will cut out. After the commercials end and the main broadcast comes back, the sound pops back up. Also, same symptom on CBS. Never had the problem on other cable channels as yet. The audio on the Samsung is set to Sound Output → Receiver (HDMI-eARC). Under Expert Settings HDMI-eARC Mode is set to AUTO and Digital Output Audio Format is set to Pass-Through.  I’ve seen  a number of topics, but I didn’t see one that matched this symptom. Seemed to start a week or so ago, but, to my recollection, I had not made any configuration changes during that time frame.

I’m thinking of buying a used Sonos Connect to hook up to my existing Yamaha receiver.I want to be able to “see” the Sonos Connect from my Sonos app on my iPhone / iPad.I’m reading some stuff online that would see to say the app does not work with the Sonos Connect.Surely that can’t be right.