Answered

I'm having difficulty connecting my Sonos to my Music Library. My laptop is on and the network can see all Sonos devices. However, when I put the path in (\\mycomputer\shared\music) it simply says my computer is not responding. The folder 'Music' is shared to Sonos with full permission but it's just not responding

Hi Sonos community,I have a Spotify Family account. I’ve added our spotify accounts (2) into the Sonos app by using the tutorial here: https://support.sonos.com/s/article/2757?language=en_USMy wife listens to music in the living room via Sonos Port and her spotify account (through Sonos app).  I want to listen to music on my laptop directly using the Spotify app (on my spotify account of course)Impossible. Music stops on one side everytime one of us try to play her/his music.Any idea? Bests, Mathieu

Hi, the Sonos controller recently said I needed to reauthorize Apple Music. When I followed the instructions and input my Apple id the Sonos app screen just blanked and stayed like that. I tried removing the Apple Music service completely and re-adding it. At the point of selecting ‘I’m already a member’ (of Apple Music), same outcome with screen just blanking out to white. Help please Sonos - I’m so bored of having problems with your system... 

I am on a pure S2 system, using the S2 app. A bridge is no longer shown as a system component when I am looking at the system in the app.Yet, when I go to the website, a bridge is still shown as registered with my account. I can checkmark it, and it is even eligible for an upgrade. I do no longer have the physical device, though.How can I remove the bridge from the website?---Website sonos.com → https://www.sonos.com/myaccount/system/households/devices/About your systemYou have 1 products in your system that are not compatible with the new app, Sonos S2. Learn about your options below.…BridgeRegistration: 1/25/2014 

I have a brand new setup with two Sonos ONE SLs, Arc and Sub. My room is quite large and the surround (Sonos ONE SLs) are 20’ apart and 15’ from the Arc. The Sub is also about 12’ away from the Arc. I spoke with a technician who said they should be closer, but that’s not easy to do. Is there a way to keep the speakers where they are but improve the connection?Also, rather than use the two Sonos ONE SLs as surrounds, does anyone use them as Front Left and Right speakers? Thanks.

HiRecently purchased a beam alongside an existing play 1. New app installed and beam working however from app can only see one of my two devices (both in same room currently). Interesting point is both at one stage do appear and work in app. Almost feels like they flip flop. Both on my network and both using WiFi Any thoughts

I had a Sonos system made up of 9 connect amps in a central rack powering ceiling speakers in different rooms. 3 of those rooms also have subwoofers. Everything worked flawlessly for 5 years and then I stupidly made the decision to upgrade 4 of those Connect Amps to the new Amp…… 3 of those “Amp upgrades” were in rooms which has a subwoofer. Unfortunately now 2 of the subwoofers no longer work as no sound comes out of them. They show up on my system but when I play something there is no sound and the room status in the Settings>System menu switches from showing Living Room (+Sub) to Living Room (+?).  I have been on the phone to Sonos Support for nearly an hour. In a nutshell the subwoofers no longer work as they are too far away from the Amps in the rack. The new Sonos Amp only operates at 5Ghz frequency and hence its range to connect to the subwoofer is much more limited than the old Connect Amp that operated at 2.4Ghz. The Sonos support professional was pleasant enough but the on

I am not very familiar with Sonos and I have a technical question about how speakers can be grouped.I’m wondering if it is possible to have different components part of multiple groups, and how that would or wouldn’t work with Airplay 2.Essentially I am designing a system for a room with a TV, and I wanted it to be possible to have the system set up as EITHER a 2.1 or a 5.1 (which includes the 2.1).So say I have the following components:(1) Arc (2) Five (2) One SL (1) SubIs it possible to have:Group 1: (2) Five + (1) Sub Group 2: Group 1 + (1) Arc + (2) One SLIdeally, I would like to have two groups both in Sonos and available to Airplay as “Stereo” and “TV”.

Hi just got my first Sonos product, a Beam. I’ve got google assistant speakers (Google Home and minis) set up a group to play music all together. I’ve tried to set up my Sonos Beam into this group to play music etc… all together so Google home Max, Nest minis and Sonos Beam together but cannot seem to include my new Beam. Can I please get some advice, this was one of the key reasons for me purchasing the Beam so that I could add it to my existing Google Home group of Speakers. I’m really quite disappointed now. Thanks 

a greeting to all I wanted to buy the arc soundbar and connect it to my 48 inch tv unfortunately I have no space under the TV but I have a shelf just 10 cm above the TV. there are listening problems leaving it on otherwise as an option I could place it behind the TV but weigh it worse for the sound let me know thanks

I have a SONOS Playbar, and am running SONOS 2 controller for Mac.  Version 12.2,  Sonos OS  S2,  Build: 61182310  Sonos ID: 114287825.My problem is that I can not establish a connection to my Music Library(iTunes Music) on my iMac without getting an error message.  Therefore I cannot play music. The music library does NOT appear in window, and the error message states:Sonos was unable to add the music folderAccess to the shared folder ‘//Michaels-iMac/Music’ is denied - check the username and/or password.Last week I called the Sonos technical support and attempted to resolve this problem  for over an hour to no resolution.  The Tech elevated this problem to a higher level and he sent me an email to establish an appointment.  My appointment with higher level Tech resolved the problem after several minutes, with this Tech accessing my ‘screen’ and typing in the path to my Music Library which established the connection and I could see all of my playlist and music.  The remedy to my probl

I had a play bar that turned on every night at 2am by itself. It is hooked up to an RCN 4K android cable box optical out. I had to return it . Bought a Yamaha yas-408 sound bar , hooked up identically and never had a problem . Didn’t like the sound quality so I bought an ARC sl hooked it up identically and low and behold it turns on at 2am again. Beyond frustrated.Sonos and I checked for alarms which there are none. 

Hey, Since my LaCie 5 Big has crashed, i installed a new NAS Synology ds218+ (2 x 4 TB). The back up from my music has been transferred to the NAS. When i’m trying to connect Sonos  to my music library i get this pop up window from Sonos: Sonos can't add the music folder. Make sure the path, username and password are correct. Reason: An issue has occurred when adding the new music in the shared folder \xxxxx\Music\Music LaCie 5Big 10TB - Back Up to the Sonos system. Please see the following link for more information: http://faq.sonos.com/serverstackWho can help me? THX Geert

what is the high and low temp for use of the sonos connect - I have it set up in the garage and wanted to keep it safe

Is there an option to get a One SL cosmetically repaired. It hit the ground from about 3 feet and the protective cover is bent. 

Hi,   I am having huge issues connecting with my iOS Sonos Controller to my Sonos Play1 speakers after recently installing a new Ubiquiti Unifi Access Point. I have spent days not trying to get the Sonos Play1 speakers to connect.   I have attempted the following. Changed RSTP to STP for the UAP port Enable Multicast Enhancement (Disabled and Enabled No difference) Combine Name/SSID (Disabled and Enabled No difference) Enable Multicast and Broadcast Filtering (Excluded MAC address for Sonos Play1 devices) Enable IGMP Snooping (Enabled/Disabled No Difference) STP with Priority 4096   Despite trying all of this I have not been able to connect to the Sonos Play1 without physically attaching a cable directly to a Play1 device. I am aware that I can use the SonosNet if I hard wire a device but I want to run the devices in Standard Mode over WiFi.   Why doesn’t this work?   All clients are on the same network/vlan as the Sonos devices and I still can’t connect?   Please help...      

Can anyone help?The S1 app told me to instal the new S2 version. This works with my android phone no problem but unfortunately not with my iPad.The pad is running the latest OS but the app won’t let me past the Terms and Conditions. 

I have Beams and two Sonos one (gen 2). If I initially set them up with Alexa, can I later on switch to Google assistant?

I just replace my SoundBar with a Beam. The SoundBar controlled the volume properly on my TV whether it was set to cable or streaming from either AppleTV or an Amazon Fire device (I am using a Harmony remote, but I don’t think that matters). WIth the Beam, I have it set up to control the TV volume, but the remote does not affect the volume when I’m streaming from the Fire. In fact, I can’t even set it up with the TV set to the Fire input - it doesn’t see a click on the Volume button. My TV does not have an ARC input, just a digitial audio out, if that matters. Is this something that I have to fix by reprogramming my Harmony, or what?

Alexa controls my Sonos speakers for music just fine.   But when I turn off music and turn on the TV through my Sonos speaker, Alexa will not control the volume.   I CAN control the TV and music volume through the Sonos app.   Not sure what happened as Alexa WAS controlling the TV volume just fine but I can’t figure out what may have happened to have Alexa no longer able to control the TV volume of my Sonos speaker yet is works on music just fine.  

Hi! have just got my Sonos One and have downloaded the app. Not a fan really as I can’t seem to be able to play my iTunes playlist from my phone? Also I have lists on my YouTube account and they won’t play either as there isn’t an “app” to support this help!!

Hello, finally got the hdfury arcana for eArc problem now I'm getting Atmos and very happy with it. However when I play Xbox I'm getting about a half a second delay. Hdfury is connected to my Apple TV 4k so I'm not sure what to do here. Samsung QN65Q7FAM is the tv. And is on Game mode.

Hi, I realise this has been asked before but j can only find years old threads relating to it. Do my plays on spotify via sonos feed back to Spotify and therefore count towards daily and discovery playlists? For clarity I am browsing via the sonos app. (I know they never used to, hoping this has changed!) Thanks,

I just got an Amazon cube and there is no place to run an optical cord to my ARC.  Currently I run the optical cord from my fire TV to my ARC and HDMI from fire tv to my projector across the room.  (We don’t have a TV).  The cube only has one HDMI spot, which I need to run to my projector (under the carpets and behind our couch.). What to do?  How do I get sound from the Cube to the ARC? 

I have both the S1 application and recently added S2 due to G3 Sub added to a room.  We use Alexa throughout the home and now cannot use it where S2 is being used?