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My TV and Sonos Arc are wall mounted over a natural gas fireplace, exactly where the previous owner of the condo (I just moved in) had his TV and Sonos sound bar. The Arc is 14 inches above the fireplace. There is no mantle protecting it from the fireplace heat. Does anyone know what is the heat tolerance of the Arc? The previous owner tells me that he never had any issues with his Sonos Arc and had used his fireplace a lot.  Before I start using the fireplace, I’d like to know the heat tolerance of the Sonos Arc.ThanksStephen

Hello, The Sonos app / controler allows to easily disable the Wifi of the Sonos players. It seems that not a lot of multiroom systems allow this and in my opinion this is one of the advantages of the Sonos systems. Indeed, for the ones like me who want to limit electromagnetic waves (precautionary principle) or just give priority to Ethernet connection, it would be an appreciated functionality. Some of the new Sonos players like the Sonos One integrate bluetooth capabilities. My wish is to have the possibility to disable the bluetooth. I know that it is supposed to be used only initially (at the first installation of the product) but some have noticed that Bluetooth waves are still emitted by the device after the set up phase. My goal is not to start a debate regarding the impact of electromagnetic waves but to ask for this ability (something common on a lot devices especially smartphones). Thank you for reading this, Cédric

Just bought a full home theater system (Arc, Sub, One sl), very excited for it to arrive, well just got it, installed it, working fine for music.  Got it connected to my Sony oled 55-a8f.  Connected it directly to arc input (the configuration was very dificult, (arc kept saying that another device was interfering with arc system and couldn’t get it to work from TV.  Tried disconnecting all devices from TV and connected just the arc, that worked.  Connected everything back and everything was working fine until I turned off the TV, once I turned it back on Arc got disconnected from TV.  Had to configure it again(remove all devices connected) and reconnect Arc.  Same thing keeps repeating.  I researched online and found out that I am not the only one, tried connecting with the optical adapter and everything seems to work fine now but what about Dolby Atmos??  This was the reason for me to buy this system in the first place.  Is there any update or anything that can be done so that I can c

Hello My diagnostics report number is: 1482044825 The left output and LFE sub channel on my Sonos Amp is not working properly. The problem started today after I did some rewiring around my house and reconnected the amp. Due to this problem I have tried hard resetting the Amp and the app, with no luck.  Left and LFE channel does not work with Line in. I have verified that my PC is not the problem as I tried a different amplifier and both channels worked. The only way to get both speakers working is if I run the amp in Mono mode, but I don’t want that. I want to use stereo. The speakers are not the problem since I tried them on a different amp. Both speakers work while using Spotify or any other streaming WITHIN the Sonos app, but the subwoofer output channel does not work in any mode I try.  I verified that the balance on both my PC and Sonos was on 0, so both channels should be working. Sonos AMP is simply not accepting the LEFT channel signal I tried with different cables, made

I’m not seeing any wall mount offered on the Sonos site, so I wonder if anyone has a recommendation for a third party unit. Thanks.

Hi I am the owner of 3 Play 5 gen 1 and a Playbar - i connect them to my bridge which are connected to my network switch.But my bridge is now dead - not power in it - and I can't get my Play 5 to connect or work - so I guess it is because i need to bridge to connect?I looks like i can't buy the Bridge anymore.Is there anyone who can help with a good advise - should it work without the Bridge og what to do ?

Room (on new Amp) appears on some S2 apps but not on others? All hardware up to date. Reinstalled S2 app and the problem persisted. What’s going on?

Has anyone in the group experienced Alexa losing its connection when it’s close (in proximity) to a sonos speaker?   I’m ticking off possible issues with our Alexa dropping (intermittent wifi) connection.   The rest of the house WIFI is ok (verified already and other iOS devices operate when Alexa is down).  I’m wondering if there is a channel interference issue being so close.   Thanks

IssueThe Sonos Arc with Sonos One SL as surrounds disconnected after firmware update to 12.2. Unable to add Sonos One SL as surrounds to Sonos Arc after firmware update.Support Diagnostics: 60525411ObservationsSonos One SL flash white after firmware update, and Sonos Arc show question marks (?) for surrounds Sonos One SL can be added to the S2 app after factory reset. Sonos One SL fail to be added as surrounds after being setup in the S2 app as regular speakers. Sonos One SL fail to setup as surrounds after factory reset. Removing Surrounds from Sonos Arc requires Sonos SL to be factory reset to discoverSteps taken to troubleshootRebooted Sonos System Rebooted wireless access points Remove surrounds from Sonos Arc Add surrounds to Sonos Arc failed Reset Sonos One SL to factory reset Add Sonos One SL as individual speaker first, then add as surrounds failed Change room for entire setup Disabled Protected Management Frames on wireless Disabled BSS Transition on wirelessSonos Configuratio

Is there any way to make the touch controls on the top of the beam work? Toggling the Touch Controls on/off doesn’t make a difference, I’m never able to play/pause or change the volume when playing music. My voice control also isn’t working and the mic button won’t respond, but that may be something separate. Thanks!

Only about 100 sounds from a soundcloud playlist are loading on sonos. Have tried removing and reinstalling both apps with no luck. Any suggestions?

Updated my Sonos S1 app this morning, and now I can't group any more than two speakers. If I try to add a third, the new addition plays, but playback immediately stops from one of the speakers that was previously in the group. Seems to be random as to which one stops playing, and it'll still play individually.

Hiya guys , I’m thinking of upgrading my Sonos sound bar to the Sonos arc , I’ve the sub gen 2 and 2 play ones , will the sub and play ones all pair up with a new Sonos arc ? I’m fully aware I need to update my tv to get the full immersive sounds etc but for now thinking of getting the arc to eventually have the Dolby atmos . Cheers guys 

I’m trying to fix this issue that has had all the basic troubleshooting attempts without any change. Whilst streaming Dolby Atmos audio from Netflix, the sound will randomly drop out all together after approximately  20-30 minutes. The only fix is to rewind a few seconds and reload the video - which then allows another 20-30 minutes until it drops again.   I’m streaming via the internal Netflix app on my SonyA8H using a 48gbps HDMI cable from my EARC connection through to my Sonos ARC.  The Sonos system info will say Audio In: Silence when this happens. My diagnostic confirmation number is 644717621. Any help would be greatly appreciated, can’t work out any other troubleshooting ideas.  

 Is it possible to pair two sonos move devices in bluetooth mode to listen to stereo sound.

We are fairly new to Sonos, at present we only have one Sonos speakers, it’s a Sonos One. We have a couple of new Amazon Echo Dots. While we both love the actual sound from the Sonos, the Alexa side of it is a bit of a disappointment, we find we have to shout loud to get it to use commands, we are going to buy a couple more Sonos SL speakers to use in another room to use in stereo via an Echo Dot, have no problems with echo dot and commands. The Sonos One is approx 3.5 meters away from were we sit, and having to shout loud command is a pain, especially is the lady in the house has to shout them..lol. Can I switch the mic off on the Sonos One and control it by an Amazon Echo Dot which will be right next to we’re we sit, we never have to raise our voices with any of the Echo Dots.

I have a new Beam that I am trying to connect to 2 x Ones.I think I have followed the instructions correctly, i.e.:Under Products, I choose my Beam I click ‘+ Set Up Surrounds’However, this is where I get stuck and keep getting the same message:‘Two compatible Sonos speakers are required to add surrounds. Make sure your products are powered on and connected to WiFi’The speakers are patently powered on and connected. I can play music through the two of the separately, but cannot for the life of me get them to connect. Any advice?

Hey guys,so I have a 2 room setup with one stereo setup and I was wondering why I can’t play in both rooms the same music at the same time?I can play 2 different songs at the same time in each room, but it would be nice to have them grouped and play the same at the same time. The app seems to be able to do this, but when I add the second room to the already playing room, it doesn’t play anything.Any help with this would be appreciated. I have already unlinked everything and set it up again.Cheers

I want to set up two subs in my living room surround sound, can this be done?

Hi!I just bought a Sonos Port, to diffuse my old vinyls all around my house, on my sonos speakers. Usualy I use my turntable (thorens td60) on my amp (marantz 2270) with wired speakers.  My question : Do I absolutely need a preamp for connecting my turntable to the port , or I can pass thru my actual amp ? If so, how do I get out from my amp to the port ? I’m leaving a picture of behind my amp so you guys can help me . thanks !!     

App: Sonos 2 on Andriod Line in: Play 5 (gen 2) I have play 5 gen 2 as part of cinema setting paired with another play 5, playbar, and a sub. I can’t see a Line In option in the Source menu on the app either when having the line-lin cable plugged in. The other end is plugged into my desktop PC.   Anyone else is experiencing this issue?  

Hello,I have a Sonos Play base and every time I try to set up the Play base on the app my wireless connection is not picking up. I’ve tried factory reset and unplugging the Play base but still no luck.I also bought the Sonos boost since it has its own Sonos wifi connecting the boost to my Wifi router but still no luck again & its not picking up my Play base to set it up in the app.I need help on solving this problem it has been going on for a while!  

I’ve just added surrounds to my Playbar and noticed that on most channels they don’t work. Upon checking on my system the Playbar is receiving PCM 2.0, channel 5HD seems to broadcast PCM 5.1 as do the movie channels and Netflix and then of course they work fine . My question is does the sub need a 5.1 feed or will it work on a 2.0 signal? Thanks in advance 

I recently purchased the port component to integrate my 5 speakers surround system with Sonos.  Set up was easy - problem I am having is only two of my five speakers are playing (the front two).  I confirmed via other sources that all five speakers work fine so its something going on with the port.  To confirm, the port should be able to stream all five speakers, correct? My receiver is set up as “Stereo” which normally would play all speakers in harmony (not surround sound).  Appreciate any assistance with this!

I currently have a Play 1 and Play 3, which I know are older and not compatible with the newest of apps for Sonos. I am considering getting a Sonos Beam.  Questions are, will my existing speakers link together with the Beam should I purchase one? Or will they require different apps to use them due to older ones age?