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My SONOS app prompted me to download the version 2. Once I did it said it found my system but I can’t open the app. I get to the page where it say “by continuing you accept these Terms and Conditions. But there is no “continue button” or “next”. ????? If I click on the terms and conditions it opens up SONOS.com. 

Primephonic app in Sonos not synced with Primephonic

I changed from itunes because all the songs in the playlist would not appear.  Also, my music library from itunes kept disappearing.  On Sonos recommendations, I changed to having sonos directly access the songs on my hard drive. Couple of days later my playulists that I set up in sonos playlists disappeared. I was told to upate my music library again. My playlists reappeared. Today, I open up sonos on my computer. My Sonos music library indicates no selections are available when I open sonos under artists and songs. Sonos is not allowing me access my music library. Yet, my playlist is there and it allows me to play songs. I have large quantity of songs in my music library. So updating my music library now takes 25 to 35 minutes. I had never experienced my music library disappearing for seven years. Now it is a regular occurence.

Hi!  After scrolling through a lot of topics on here I see that a lot of people have been having connectivity issues with Apple music.  I’ve tried some of the fixes but none have worked for me.Since ‘upgrading’ to the S2 app my amazing Sonos experience has went from 100 to 0, I now can not play any music from Apple music, every time I try I just keep on getting the 701 or 1001 error code.  I have rebooted all devices and router - no change, I have re-installed the app on all of my iOS devices - no change, I have factory reset all of my Sonos devices and then re-installed - no change.I also have my Play 5 (1st gen) on the S1 app, this also does not play Apple music.Ideally I’d like all of my speakers on the same app so I could go back to having the amazing experience I had before the S1 and S2 app ‘upgrades’.I have recently added amazon music which works fine on my Sonos setup, Sonos radio also works fine. Only Apple music doesn’t work which is where all of my playlists are.Has anyone h

I tried emailing support@sonos.com but that address is no longer monitored. So hopefully someone can help me here? I’d like to send Sonos Support proof of the vibrating sound and the information on my device (like Serial Number, etc).When playing just about any music or TV audio, the bass tends to make the device vibrate/rattle with a horrible noise. I tried doing another auto-tune, but that hasn’t helped. The device is becoming unusable.

Hi EveryoneJust recieved my Arc and very impressed with it as my first piece of sonos equipment, so much so that I have two One Sl's and flexson mounts on the way.Just looking for some advice  regarding surrounds height and angle, my main seating position is in the middle of the sofa (the sofa is right against the wall) im thinking of putting the surrounds were the two red marks are and angling them slightly towards the tv. Any suggestions? T.I.A 

I cannot get the sound from stingray music to play on my new sonos  system. Sound is on all other channels.

My Sonos Arc and Sub constantly have trouble connecting to my wifi, but all my other Sonos speakers stay connected and work as they should 

I have a play five that turns on with no external inout twice a day. Typically between 11:30am-12:00pm and 4:30pm-6:00pm. I have no alarms set and have disconnected all hubs (echo and wink) from the system and the issue persists. The only Sonos controllers are on my phone and my wife’s phone and neither of us are issuing the command to play. There is an extremely low possibility that someone else is inadvertently controlling my system because I have changed my Wifi password and the fact that it happens at the same times consistently every day. I have spoken to sonos support via phone with out much resolution. I have also done a factory reset on the speaker and added it back to a different room to rule out any routines turning it on mistakenly. I also don’t have any routines with any other smart items in my house scheduled for those time ranges. Any suggestions?

I am having trouble pairing Beam to Shaw remote x11. The LG OLED tv sound is coming through the Beam but I can not get the Beam to power up / down and control volume with the Shaw remote. The codes provided by Shaw box have not worked to pair the Beam. At this stage the TV is paired to Shaw box but I have to use the TV remote to adjust volume.

Hello Guys, I have the sonos beam and google assistant installed. I have a Samsung 2020 TU8005 TV, the google assistant will not “TURN OFF TV”.The system works great - “TURN ON” “VOLUME up down”, etc… all of them work.But “TURN OFF TV” does not work.Any idea? Thanks

No problems hooking up the Sonos Play1 speakers or the app on my iPhone. I can listen to podacasts through Tune-in just fine. My problem is I’m trying to share my iTunes folder Music Library on my PC and the Sonos app on my iPhone doesn’t see it.  As far as I can tell the folder is being shared successfully. But if I go to the Sonos app on my iPhone and type in “\\MYNEWDELL\iTunes” I get the error “The computer MYNEWDELL cannot be found.” Please help!

Hi, I would like to stream audio from my Nvidia Shield TV to my Symfonisk speaker - are there any apps that do this? Or is there another way of doing it?

 I am in the process of building a home and am looking for some input regarding our speaker setups for our back porch and garage.  We will be using two separate Sonos Amps.  One for each space.​​​​​​ The back porch is approximately 20 x 20 with a 16ft vaulted ceiling.  We will be placing a TV on the back porch and connecting it to a Sonos Amp in order to watch TV and listen to music.  We will have the HDMI and speaker cables routed to the amp in our media closet.  We are looking using 4 Klipsch CDT 5800-C II’s for our back porch.  Will the amp be able to power those speakers and still sound good or will 4 of them be too much for one amp?  The garage is approximately 1000 sq ft with a 10 foot ceiling.  We hoping to put 4 Klipsch AW-650s or 4 Definitive Technology AW6500’s.  We are hoping to put one in each corner around the 7 ft level.  This will be just for music.  Will one Sonos Amp be able to power all 4 of these speakers?  Will 4 speakers be too much for that size garage?I really  a

I have a Sonos Playbar, two Sonos Subs, and two Sonos One SL’s. Sounds absolutely amazing. BUT, I want to integrate my Amazon Echo Speaker community to it. I have made previous significant investments around the house and want to be able to utilize the multi room music feature through Alexa and integrate the Sonos and Other speakers. I have previously purchased a Bluetooth transmitter/receiver with a fiber optic output in attempt to trick the Sonos system into recognizing it as TV fiber input. Yes, it did work, but the timing was off, and even with the ability to adjust the milliseconds, I could never get it right.  So, does the Sonos Connect, Sonos Port, or Sonos Amp allow for this to happen? If not, has anyone ever been successful in making this happen? 

New to this forum. Greatly appreciate your guidance. I recently purchased a Sonos Arc and two Ikea/Sonos bookshelf speakers for surround on my Samsung Smart TV 6-series.   I already have an older Sony Subwoofer which connects via Bluetooth.  Is there any way to add it to my system? Or is there a way to directly connect using optical audio or another option?

I have an Arc on order.  I am about to order a new TV and wondered if this issue has now been fixed or are there some TV brands to steer away from?  

I have a room with a TV surround sound system. So playbase, sub and two rear play one speakers.I now want to add a project debut esprit sonos edition turntable which comes with a built in phono pre amp.My question is how best to connect it to this system. I could buy a Sonos 5 speaker which would connect directly and then link by WiFi. However is there a better way? And would having a Sonos 5 in this room disrupt my TV surround sound system or improve it?

I have attempted to reconnect my gen 2 Sonos 5 in every way that I can see on the suggestions. Powered of internet, connected to Ethernet cable etc. The speaker has been in the same location for months with daily use and just became unpaired with another Sonos 5. Will work after connecting to Ethernet and then unhook But only if sitting right next to Router. Diagnostic code. 827664053

I have a Sonos Connect and a Yamaha AVR along with a JBL SP120II subwoofer. Right now I have the Connect plugged directly into the JBL Subwoofer’s RCA In and it sounds really good when paired with my (2) Play:1’s and (2) Play:3 speakers in a Stereo Configuration. If I plug the JBL Subwoofer into my Yamaha AVR using the AVR’s Subwoofer OUT and then connecting the Connect to the AVR’s Fiber Optic in I am not getting as good of bass in that configuration and I am not sure why. I have gone through all the settings in the Yamaha AVR and everything looks properly set. I was thinking that when I get my new TekTon Mini Lores this week I would hook them to the Yamaha but leave the JBL subwoofer connected directly to the Sonos Connect’s RCA out. If I did that would I be able to also connect the Sonos Connect to the AVR via a Fiber Optic connection and have it send the Audio out of the Sonos Connect and the Yamaha at the same time? My other concern with that option is how would I independently co

I'm using Chromecast with Google TV with a Sony Bravia TV and a Sonos Beam. Using Chromecast's remote settings, I've set up the volume +/- keys for controlling the Beam's volume. Technically, this works. But then, all of a sudden, out of nowhere, it stops working. I can restart Chromecast and nothing changes. The only way to fix this is to restart the Beam (unplugging its power chord and plugging it in again). Then everything is working again, for some time at least (anything between half an hour and a couple of hours).I initially thought it had to do with that I used a different audio source with the Beam - but it also stops working while simply watching TV. It is extremely annoying.Does anyone have any idea? Thanks in advance.

Hi  I just bought the Sonos ARC and Sub Gen 3 and went through the set up process and tuning with my iPhone.  The bass sounds great but the dialogue is very weak.   Will be there an upcoming software fix for this?  I’m debating whether to return before the 15 days…  your guidance will help with my decision 

I know others have this issue.  (going on 4 years for me) is there a resolution or am I just wasting my time with Sonos products working with Alexa playing music?  I don't want to throw anymore good money at this problem.  the speakers sound great and I love them but the main purpose is to stream music with Alexa and it is just too frustrating.  I play instruments and like to play a song on Sonos to learn and it just isn't efficient to restart song after asking to play.

Hi I’m a little frustrated here and I can’t believe this is how the “system” is supposed to work. I have an Epson projector (no internal speaker) coupled with an Apple TV 4k. Up until recently I hardwired my stereo to the projector and everything was rosy. Last week I bought a Sonos 1 Gen 2 to use for the audio and it’s been ridiculously frustrating. I connect to the speaker using the control center on Apple TV and picking the speaker. Frequesntly I have trouble connecting the speaker to the Apple TV and when I do there are several issues (everything is fully updated): 1)No system clicks from the Apple TV. It’s completely silent until I start playing a video or watching something. 2)The volume control is erratic. Sometimes it connects fine sometimes it doesn’t. Sometimes it shows the volume graphic on the screen sometimes it doesn’t. 3)Today I tried playing a game, Asphalt 8, and there isn’t any sound at all even though the sound when playing a video from Netflix, for example, works fi

I returned my 3x Symfonisks to IKEA but I didn’t get the chance to reset them because I wasn't sure they would accept my refund request but I’m glad they did. The speakers are still listed in my Sonos account though. Is there any way to remove them?