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So I canceled my subscription and it will be fully dead end of the month so I thought I’d see if there were any fresh ideas out there.  Only Sonos HD Radio has issues. It simply cuts in and out randomly. It’s like the buffer in the speakers isn’t big enough for the payload Sonos HD radio is sending. Anyway, I have 18 speakers around the house. I have one wired in that is always at the top of the group list so he’s always the group coordinator. The wired speaker has far less issues but the WiFi speakers just cut in and out ever 10 to 15 seconds. Some speakers are on the same level as the wired.  I’ve test wireless interference, internet speed and latency. Even logged in with a friends Amazon account that has HD music and that worked. I really like the Sonos stations so I figured why not ask again…. ideas on cut in and out issues or is this just the way it goes when you have a lot of speakers?

Hello,I have a Sonos Amp + 2x BW703 as LR front speakers + BW ASW608 Sub + 2x Play:3s as surround speakers.Can I replace my 2x Play:3s with Gen 2 Connect:Amp with 2 non Sonos speakers as surround.If yes, should I follow the old instructions saying that I should connect both the Amp (it is already connected) and the Connect:Amp, and use the “http://playbarIP:1400/wiredsat.htm” procedure like connecting to a Playbar?Thanks for your responses.

 I’ve got a Sonos beam connected to my tv, with two S2’s and a Sonos sub. I’ve been using it for a couple of weeks now and saw an article saying to check that it is playing in 5.1. I’ve checked and realised my tv was playing in PCM rather than Dolby Digital.I’ve set out my set up below:Samsung TV model UE42F5000Amazon 4K Fire TV Stick Sonos BeamSonos S2 x 2Sonos Sub My Sonos beam is connected to the TV via Dolby digital output, as this TV does not have a HDMI ARC. The fire tv stick is connected in HDMI 1.Everything else is set up and my TV was working fine, but it was using PCM instead of Dolby Digital.I went to change my tv to DD from PCM but it was greyed out, until I then went on the TV stick settings and changed the settings under Audio > Surround Sound and selected Always Dolby Digital. On my TV settings I clicked menu, then sound, checked my speaker settings are on external and then went to Additional settings where I could now select Dolby Digital. Both seem to be on DD so I’

Hi, I have been trying to update my sonos for the last couple hours after re plugging it in over the weekend and not being able to use it. Originally the error code was 1101 so we did what they said; unplugged it all re plugged it back in still same error code, we tried unplugging main router and nothing we even tried on a different phone still nothing. Then today i decided to try again, new error code 1013. its plugged directly into the router and occasionally i click try again in hopes it will suddenly work to get a new error code like error code 30 or 1002. This is ridiculous and after plugging and unplugging and sitting on top of the router with the speaker and my phone and i still can not get it to update i need another solution? Thanks btw its a sonos play:1

Hello,We are a home automation company and we are interested in buying your products. We have contacted the distributor in the area (Kpsport) but they do not give us availability of most of the products in our order, nor delivery time. We would like to know if there is any solution to know if I go ahead with the order or we have to look for another alternative with another brand.Looking forward to hearing from you soon,Regards.

We three zones in our home, two are powered with separate Connect:Amps and the remaining zone is a Play:5 that we don’t use as often and so can’t verify whether this issue happens on the Play:5. We've been having this issue randomly for years now and it’s frustrating.  We can have simultaneous playback going in two of the zones, playing the same song, and one of the zones will just randomly stop playing for 5-10 seconds and then it comes right back.  The Connect:Amps are hardwired and we have a super reliable wireless network anyways, so it’s definitely not a connectivity issue.  We recently got a new ethernet switch and that has made no difference, the issue happened before the new switch and it still happens now.  Also, the fact that playback never skips a beat in the other zone indicates to me it’s not a problem with the Internet connection or even the LAN.If we listen to music for 5 hours straight, the issue may happen 3-4 times over the course of those 5 hours.  Not enough to make

What happened to ability to sort by genre? It is blank. And artists are not listed alphabetically. 

I have a Play Bar, Play 1s and Subwoofer in one room, a beam in another and a Play 3 and Play 5 in two other rooms.The issue is when I come to use the Play 3 and 5 they have to be reset (off and on) to connect to the wifi, whereas the beam maintains its wifi connection. The bar is literally always on (used with the TV).Any reason why I have to unplug the Play 3 and 5 before I can use them?Once restarted they work fine.

Has anyone noticed a sound quality difference when listening to Spotify started directly from the Spotify app vs from the Sonos app.   The message “Started from Spotify” will appear in the System section of the Sonos App.

Bonjour sur mon système sonos une de mes enceintes play 1 fait de la distortion sur les bassesMerci de votre aide

I had google assistant working before, but moved homes and had to set everything up on a new wifi. I reset my beam and connected it to the new wifi, but can't seem to be able to connect google assistant again. I've tried disconnecting all devices from google home/assistant. I've deleted the google home app. I still have the google assitant app. When trying to link the device via the sonos 2 app it takes me to the app store to download the google assistant app, which I already have. I click to open the google assistant app and nothing happens. I've submitted diagnostics: 1886200429

Wondering if anyone else has seen this... Trying to listen to "A history of the world in 100 objects" podcast from BBC. Sonos allows me to select the podcast, but although it lists 100 episodes, there are many missing, & others duplicated. If I look at the same podcast in BBC Sounds, Spotify or PocketCast apps they are all correctly shown. Unfortunately I can't use any of those apps to play through Sonos. Any help appreciated. 

I’ve just tried to setup my new Playbar. It seems there’s a discrepancy between the password on my Sonos App Account, and the one on my Sonos Account. Despite several attempts at resetting via the link emailed to me, it does not cross over to the App. This prevents me from completing the setup of the Playbar. How can I start both afresh to try & match passwords and end this incredible frustration?Please help!!!!

I have many many playlists and albums. Scrolling the long lists of alphabetical details is frustrating and time consuming. It would be very helpful if clicking on the letter of a section would collapse the lists to a list of alphabetical letters. This would speed up locating the correct section. Clicking on the desired letter would display the entries that started with that letter, This sure would make the application easier to use.

Hi After tuning into Spotify on the Beam and linked speakers the Beam failed to reconnect to the tv through the ARC cable connection.  The Beam still connects to the Sonos app for music and radio services but no the tv. The message I keep getting is that no ARC conncetion deteced.  I have tried all sugestions for reconnection from the chat forum.  Any final solutions please?   

Afternoon I've got a Panasonic TX-43FX550B Aside from being a rubbish TV, my Beam stopped working when I changed routers I can connect the Beam to my Sonos app but when I try to connect to the TV the app tells me to switch Viera link on. There is no option to do this ok my TV, so I assume my TV does not have it So I can't progress with adding the BeamNote: this has worked before, and I've actually gone back to the router that was fine, so I've no idea why this Viera link issue would occur now Any suggestions gratefully received    

I'm not able to add my surrounds to the beam. All devices are listed in my system but when I try to add anything to the beam I get an error "there was a problem adding your surrounds. Check the network connection and make sure your products are powered on".I've tried factory resetting just the SL surrounds and then all devices, but that has not helped.  Not sure what else to try, please help

Recently purchased a Sonos Move as “fill” for outdoors to supplement the patio speakers.Over time (30 min plus) I notice that the Sonos gets out of sync (behind).  The longer the more behind.Other wireless speakers (apple AX attached to a McIntosh amp and my Denon AVR) don’t fall behind.Suggestions?Thanks 

Hi, I recently just got my Sonos Arc and want to add couple speakers in the rear for surround. I like the look of those Ikea Bookshelf Symfonisk speakers and was wondering if I am able to get two of those bookshelf speakers and pair them together with the Sonos Arc to create Surround Sound??  I have seen a lot of articles regarding this matter with the original playbar and the beam but I can’t seem to find the answer with the new Sonos Arc.  thank you! 

I was told I could connect a pair of One SLs with my Beam as remote stereo but can only find an option for Surround.

Hi allSuddenly my Play 1 has no bass. The sound is very low and trebble-ish. I have tried TruePlay again (which does not work as it stops during the process due to background noise no matter what I do) and resetting. Also the sound does not seem to change at all when changing the bass on the EQ.  Anyone know what to do? Diagnostics sent: 277873147Mikkel

No sound at all after set up. Sonos app saying set up is ok. Settings ”flashing” on tv. When hdmi disconnected from arc tv sound works ok. 

Hi all. Yesterday I unplugged my Bridge from the power strip and when I plugged it back in the system is now not available. I tried a different electrical outlet and still no go. I don’t see any activity lights on the Ethernet ports or on top of the bridge. Is it dead?I’ve also read that a bridge is no longer needed? What is required to do that?Thanks in advance for any help.  Ed

I have several Sonos AMPs that work perfectly fine on several TVs.   But this one TV is driving me crazy!   I have all the TV settings correct (or at least match my other working setups in the house).   It’s a slightly older Samsung TV (2015-2106), so that might be part of the problem, but when I turn the TV on there is no sound.   I have to go into the Sonos app and manually tell that room to play TV and then it works fine.   Why do I have to manually select TV inside the Sonos app to make it work?  While it technically works, I can’t require guests and other family members go to an app to get sound.  Is it just an old TV with a less advanced version of ARC that isn’t auto detecting and sending?

My Sonos system and Google Assistant used to work fine. But now I can’t get my Beam to connect with GA, and my One just tells me, there’s a problem when I try to activate GA. My Move seems to connect but there’s a huge delay in answers. I’ve rebooted my Sonos system and reconnected all my units. I’ve sent you a report 776108334