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Hi, I recently purchased an installed the Sonos Arc and we hearing random chimes coming out of it. We do not have any voice assistants installed. There’s no apparent words that spark this chime.  Any ideas how to stop this before i go mad?

This has been bugging me for a while. The line in inputs on my (new) Amp is coloured red and white. There’s no indication of L and R but to my knowledge in all audio equipment Right is red and Left is white. Most,if not all, are marked that way.When i connect a CDP for example using Line in inputs (red to red and white to white) and play a audio test CD what should be coming out of the left speaker comes out the right. I have learned just to live with this by crossing the connections to my CDP. Has anyone else experienced this ?

Alexa will talk over the first few seconds of the song with name and artist of the song when requesting to play a song.  I’ve looked all over for a fix and cannot find anything.  Can someone please address this?

If I pre order an item will the payment be taken straight away or when the item is shipped ? 

Tried to preorder right after the announcement and it keeps telling me ‘sorry it doesn’t exist’ even though in multiple places it says, ‘preorder now’.  

I have installed a tp-link deco S4 mesh network  and have now lost connection to my three Sonos speakers. I’ve connected one of the speakers via Ethernet to the main S4 unit which is connected to the router. getting a wee bit vexed/stressed. Wifi is excellent throughout house now and was hoping for a simple reconnect for the Sonos speakers. Are there any not too techie ways of resolving this? I’ve seen a couple of threads which make some quantum leaps in assumed capabilities of the reader..

Hi All,I can see that Sonos just pushed out version 13 of the S2 Sonos controller app.Does anyone know what the new features are of this major version upgrade? I looked at the Sonos change log and the last information posted was about v12.2.2 

I took my Sonos 5 gen 2 to another house for a about a week and when I returned to my own house and tried to connect it to my Sonos system it wouldn’t work. I have been trying a lot of things since then but nothing works.I have resetted the speaker and also unplugged my router and tried it all again but it still didn’t work.when I try to connect it it shows up but then I have to press the button on the back. But when I press the button on the back nothing happens, I hear the chime but the app doesn’t tell me it is connecting and nothing is happening. I have also tried pluggin it directly into the router and connect it but it didn’t work. anyone got any ideas on what I can try to do?

I asked this question a while back and wanted to see if anyone has found a solution.  I have a sonos ARC and my media room is setup with 3 displays.  I would love to be able to use the ARC as the audio source for all displays.. all 3 displays have E-ARC is there an HDMI switch out there that i can use just to switch which display is feeding the Sonos ARC

Hello,A suggestion for the sonos APP: capability to browse folders.Currently, the APP (at least in Android), in the “Browse this device”, the available options are:Artists Albums Genres Songs Playlists PodcastsI suggset the addition of the option to browse folders. Why? Because not al files have the correct data to be identified, so if I look for a band (for example), not all songs are showing up. So, if I could browse to the folder containing all the files for the band (and the subfolders containing albums) and was able to play (recursively so to include any subfolder in the folder) from this folder, it would not matter whether the files have the correct data or not. Thanks!

Prior to the S2 app I had no problems.   Since that app upgrade I have routine connection issues.  I have called tech support multiple times and they say the speakers are connected to the system fine, so I’m convinced it’s comm between the phone and the system.  We have an EERO mesh system in the house for WiFi.   We have a lot of speakers.  On the order of 20. I am running a boost controller and we are using IPhone 11’s to communicate with the system.  This issue can be very sporadic.  This morning I was getting the cannot connect message and the 10 minutes later it connected fine.  Then 5 minutes later no connect.  Sometimes it only shows my move speakers and then later they all show up.  I’m running the latest IOS version on the phones and everything is up to date.  This I very frustrating after spending thousands to not be able to use the system.  Any help is much appreciated.  

I run into this error every time I try to browse Apple Music through the S2 app. Weirdly it only occurs in the Albums and Artists tabs - “We’ve run into a problem. Try Again.” Have restarted router, updated and restarted Sonos, reset app, reauth’ed Apple Music. I have a beam which is wired in and Sonos net for two ones as surrounds. Anyone else have this issue?  

I have searched high and low for answers to my questions, but can never seem to find an article/video/review that has answers to my very specific questions.  I hope the folks here can provide details that I need to make my decision!First, I’ll give you my setup/situation:I live in a small townhome with a small living room and am interested in downsizing my (very) modest home theater, piece by piece.  It currently includes:TV:  Samsung UN50J6200AFXZA (HDMI STB, HDMI DVI, but no eARC/ARC HDMI) Primary source:  Apple TV 4K Blu Ray AV Receiver + 2.1 Polk speaker systemQUESTIONS Will a SONOS Arc work at all w/ a pre-eARC/ARC HDMI TV?  (If 1 is “YES”) How would a SONOS Arc best fit into my TV + Apple TV setup?  Is it possible to integrate a Blu Ray as an additional source here?Thanks to everyone!

I keep getting a message that I have to many playlist for the Sonos App.  I have deleted 200 playlist from my music server and still the message.  I went through the Sonos Music Library imported playlist and found three that do not exist on my music server a Mac MiniLibraryMusicPurchasedHow do I delete these from Sonos? I called Sonos support and he said it was an Apple issue, then hung up.  I am not impressed with support.

Hi,Because I could not solve this error code as instructed (Sonos support page),  I’ve decided to replace my router with a Videotron's router, my Internet provider. I also reinstalled the latest version on my devices Samsung phone - (new) Ipad air2 - Samsung tablet (Android 10). All my systems has the latest version of the software but the system keeps trying to update the app !? Result, almost all of the settings are still not available. Now, the router can't be the problem, all of my componants have been reset..... Any suggestions ? Thanks

Hello to all, today phone music library is not completely found. It was before. Additionally  the  Artist index is not in alphabetical order.Any clue? Kind regards, Arnaldo 

I bought a Port to play music from a Pro-Ject turntable to a couple of Sono One and a Subwoofer. The sound playing is so low you can barely hear it. what’s weird is there’s sound but it barely audible. Any suggestions?  tried switching cables. Resetting. And even did a couple of chants. Nothing seems to help. 

Why are there so many things that don’t work when using the YouTube Music connection within the Sonos app that work fine in the YouTube Music app itself? Every time I ask Sonos they say, “Google hasn’t provided the tools for us to implement that yet” and every time I ask Google they say, “You’ll need to ask Sonos about that”.  Even stuff that appears to work on the surface doesn’t work right. I’ve been noticing that when I go to “My Supermix” on YTM within the Sonos app that it keeps playing a lot of the same songs and the songs it does play are mostly from the same genre (jazz, country, rock, etc….depending on what I last listened to). I just figured this was YTM’s crappy algorithm but then I started listening to that same “My Supermix” directly from the YTM app and low and behold...it actual had a decent mix of genre’s and songs that I’ve liked mixed with new songs. What is going on Sonos????

I want to upgrade my multi-room generation 1 system but have different component needs now in my new home. Eg, I don’t need a 5 nor do I need a Connect:Amp. Can I use these to upgrade to different products?

I get this error message that tells me to unplug and plug back in to finish setup.  Happens on all 5 of my speakers

I’m currently unable to browse music via my ‘Favorite Tracks’ under Deezer within Sonos.  I also noticed that I’m unable to add tracks to queue from Deezer within Sonos.  I’ve tried this on both my phone and my wife's phone with the same results.  The issue appears to be unique to Deezer on Sonos. So far, I’ve reset the entire system and my router.  I’ve reset the app multiple times.  I’ve removed Deezer from Sonos and subsequently reauthorized it.  None of this has worked. Suggestions?

I have an Amp, Playbar and Play 5 in different rooms. I never updated to S2 as I didn’t want to use 2 different apps.  When I opened the Sonos App today, my amp is now gone. I can cast to it so I know it is still working, any thoughts as to why it disappeared from both my iphone app and desktop app?

Hi,I’m using a Sonos One and playing from my MacBook Pro (OS 11.2.1).When playing streamed music to my Sonos it keeps cutting out all the time. Has anyone experienced this and have they found a remedy?Thanks

Is there a suggestion for a 2.1 set up? I was thinking of bypassing the soundbar for a cleaner more typical set up - not a huge fan of the “soundbar look.” I imagine the best way would be two play 1s or Play 3s, sub and Amp?  Thank you! Mark 

I live in a pretty small loft. Like 300 sq. Basically a box. Currently I have a beam (attached to 55” tv) and 2 ‘stereo’ play 1s that are behind the couch. I have great sound in my place. But I want a little more….umf. I’m considering getting a sub. I just need help getting the ultimate setup to be really immersed in sound. I don’t have a lot of funds to drop. But was also looking at the arc, or another pair of play 1s for the front? Any suggestions?