Answered

I’m using an Apple TV remote. Used to be able to control sound on my playbar but about a week ago it stopped. Paired it again using the sonos app and it works for about a second but as soon as the sonos app closes it stops. Same with my Samsung remote. Now sometimes it doesn’t pair. What happened? This is super annoying. Also, there’s no way to contact support just community. Is there anyone who can help with this? 

Hola comunidad  les cuento lo que quiero hacer. Tengo domótica en mi casa uso Google assistant para controlar todo recientemente adquirí una sonos beam, les cuento agregué a mí esposa al grupo hogar de Google home pero a la hora de ella pedir música al asistente dice que no se puede ya que la cuenta de Spotify es la mía que forma puedo hacer de que el asistente mediante el sonos ponga Spotify pero con su cuenta. Gracias por su ayuda.

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. not sure which device or settings i need to address to get "that device" online. Everything is connected through my wifi.

I recently bought a Sonos subwoofer and im trying to get it to play with the Sonance ceiling speakers.  I have a Sonos amp and port.  Im having issues getting the subwoofer to integrate into this set up.  Is the Sonos subwoofer compatible with the Sonance speakers?

Starting roughly Dec '18, Alexa stopped playing music on my Sonos One. It acknowledges that it's going to play music, but then nothing; silence. I've logged out of Amazon on all account and on the web, and I've removed Alexa from the Sonos app, then reinstalled and logged in, but that didn't work. Today, I logged out of Amazon on all devices and the web, uninstalled both the Sonos and Alexa apps on both of my devices, and factory reset my Sonos One; still the same issue exists. I used to play Amazon music, but I also tried adding iHeartRadio, but Alexa still acknowledges the request but doesn't play music. I'm getting so frustrated that this is an issue in the first place, and that it's so difficult to come up with a solution. I'd greatly appreciate any advice I can get to get Alexa playing music again.

I recently bought a Brilliant light switch that has screens built in with Sonos compatability for a easy consistent way to use my Sonos throughout the house.  I currently use the Connect Gen 2’s for my inside and backyard to external amps.  I am looking to add more speakers to my house as well as control every major room seperate.  So to make a long story short, was going to use the Sonos Amp I just bought to run the rear in ceiling speakers I have and use a small energy M8 sub.  Issue is that even if I buy a sonos sound bar and use the AMP for the rear my 3rd party sub will not work.  Any advice?  If I buy the Beam or ARC can I use one of my Connects to my 12 channel amp to work the surround?  and then do a Sonos Sub?  or do I have to get a connect:amp to do this?  

Can I connect the sonos one along with a sonos one sl as the two side speakers in a surround sound set up?

Resolved

In the bedrooms we have sonos  Ones with alexa which all work fine.  Downstairs we have ceiling speakers powered by a sonos Connect amp, which is connected wifi to a sonos boost. Downstairs, we can play two or three songs then the music stops. happens on all streaming services, spotify, apple etc. happens all the time. any ideas please (and please keep the solution as un-technical as possible!!)   thanks  

Dear all,I have an implemented sound environment containing Beam (connected to TV), Sub and several Ones. Everything worked just perfect until I decided to connect my vinyl player to my sound equipment. I purchased Amp specifically for that purpose expecting that it would be able to take vinyl as input and stream it to existing equipment as output. However, it was not possible to add Amp to existing sound group during the setup, so it was only possible s to set it up as separate equipment group with separate output speakers. Is it possible to implement scenario I described above? If yes, what should be done to implement it?

I have a Playbar, sub and 2 rear surround speakers Used with my TV -  all great and love it. Want to now connect my turntable so it can use the same speakers. I have a Sony deck with a pre-amp and have just bought a connect, assuming that would be what I need. I’m useless with tech and thought the connect would send the signal from the deck to my existing speakers. Have I got that wrong and if not how do I connect the connect to the existing speakers? Many thanks. 

First let me say everything is working.I had two Sonos Amps and a Sonos Sub connected to Wifi and setup as front and rear TV speakers. All connected wirelessly.Now, I just connected the two Sonos Amps to each other with an ethernet cord and then a single ethernet cord from Amp to an ethernet switch which is connected to eero router. Sonos “About My System” shows WM:0 for both Amps as well as the Sonos Sub. Mind you the Sub has no ethernet cable connected to it. Everything works. I know, I consider myself lucky. :)My curosity comes from how Sonos is reporting the WM:0 and how it is reported in the eero app. It shows as a wireless connection, and also on the details page shows the “Sonos” wifi network. Kind of cool! (Screenshots below)So my questions are…why don’t the Sonos speakers show up as wired?Is there a way to confirm the wired setup beyond the “WM:0”?Should disable wifi in each of the Amps? (not really sure why this setting even exists...) Thanks!  

So I own several Sonos One and a Sonos Beam and am very happy with what the system does. Having said that I am very frustrated with what it doesn't do. I have a Sonos product in every room in my house except my office. I work from home and do not like having headphones in my ear and prefer to work through a speakerphone. Unfortunately Sonos does not have a product that works as a speakerphone and the most frustrating point is that Sonos does not support Alexa phone calling, texting or any other outside calling feature. And NO, I do not want to buy an echo dot. So now I see that the Sonos Move is coming out and am very interested in the Bluetooth feature with the Far Field Microphone array. Unfortunately, I only see from the marketing about how great it is for talking with AI assistants like Alexa and absolutely no information about how it will work as a professional speakerphone. My Question is: Has the Sonos Move been tested as a Bluetooth speaker phone? If so how well do the far f

I’ve bought a new NAS Synology DS-220+.I want it to be a source for my Sonos Music Libray.When i want to add the path to a folder of this new NAS, i receive a “error message 900”.I precisely executed the instructions found on the Sonos support site (IRPStackSize).It doesn’t work. any idea ?(Please note that if i try to add a folder on my old NAS, it works fine !)

Hi, this is my 1st post so please be kind.I have a 2 month old LG OLD65BX and this supports Atmos - I have recently spent a fair bit on a Sonos setup that includes the Arc & 2 x 1sl’s. (Received the Arc yesterday)  I am trying to get Atmos through the Apple TV app from the TV and others but all I am getting is Stereo PCM 2.0 - can anyone please assist with what i can try to get this resolvedIt’s also worth noting that the TV has eARC and the Arc is connected directly into this port 

Hey teamhow do I have Play1 and OneSL PLAYING at the same time please. I realise it will it be stereo. Thank you 

My 1st Generation system worked fine for 9 years then suddenly couldn't find my system components. Boot-up of the controller suddenly took 20 minutes. I use my Mac desktop for the controller. I hardwired the Bridge direct to the computer and the S5 Speaker, and still couldn't find the system. I hardwired the Router direct to the computer and speaker, still couldn't find the system. Reset controller and can't find sysytem. Checked Network, Firewall, Password and still can't find system. I understand that Sonos no longer supports these legacy components, but all components seem to function properly, and Company CEO says system lock-out won't happen. Anybody have any ideas of what else to check for?

Is it possible to use upgrade program? if i have a connect that is not working ( not showing in My account) 

Hi all. Just got an Arc. Really bad audio delay when using Xbox series x - seems to be about 100ms. I have tried all the options in this forum but can’t improve it. Any tips before I return the arc? There is also a delay with my sky Q box but not as bad. Apps on tv play fine.thanks 

This keeps happening all the time, any clue on why? Its not my wifi

We have a pair of Play 5’s: Generation one speakers. Will they stream lossless 24bit FLAC from primephonic? I think I understand that the Generation 1’s will play FLAC - but not the 24 bit. Thanks to anyone who can clarify.

Hi combined with a Sonos ARC what is the optimal height of a set of ONE SL’s as rear speakers. The back of my sofa is to a wall. All of the official images picture the rear speakers Behind and at head height, when sitting in the sofa. My question is if i can mount the rear speakers via flexson brackets high up on the wall close to the cealing at 7ft 10inches (2,4m). Will it affect the surround experience when the speaker is basically above my head rather than behind?

How can I connect to my mobile router? Currently I just have internet via a mobile minirouter. Subsequently I cannot connect the ethernet cable to the router as advised in the set up on the Sonos app. I’ve tried connecting my Sonos One via the ethernet cable in my apt. and leaving the mobile minirouter close to the speaker. No success. Any advice, please? 

Hi guys newbie here but absolutely pulling my hair out with adding my surrounds to my beam.Beam works fine but when I go to connect the surrounds - it says that I need compatible speakers and check they are on WiFi.ive gone through the whole power down everything routine and start up one by one but nothing…I have even connected via Ethernet and nothing, it’s as if they are not even recognized at all as they don’t show up….. any help would be much appreciated 

Hi. I have just bought an LG OLED55CXPTA. The magic remote does not work to control the volume on my SONOS Playbar.    I understand that the issue is because the Playbar requires an IR signal and the Magic remote uses Radio frequency.    However I have found many solutions to this problem online for the LG C8 and C9 models to resolve the issue. However, the interface on the  LG CX models is not the same, it doesn’t give you the option to select a ‘Remote type’.    On the CX models you can select SONOS as a manufacturer of soundbar in the Device Connection Settings, but this doesn’t make it work. I almost got it working by using the ‘Phillips’ option saying no to the power option and then a Vol+ option case up which worked with the SONOS app instructions and I could see the IR light flash on the SONOS unit when doing so, but then the SONOS app asked for the Vol- button to be pressed and that option wasn’t available on Device Connection settings.    LG’s response is to simply say the