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I’ve followed the Sonos  instructions for adding my music library to a Mac using the Sonos Controller for Mac  app - Sonos S2. But after thinking about it for a few seconds the app returns the message:Sonos was unable to add the music folderThe computer “Barrys-Macbook-Air” cannot be found.Q1. Why can’t the app find my computer when it’s been  installed on it ?   Where did it get this computer name from and can it be changed ?According to “About this Mac” on my machine it names my computer as : Barry’s MacBook Air  Note the apostrophe s and the use of spaces rather than dashes between words, which is subtly different from what the sonos app says it is looking for.  Incidentally, according to my Plusnet hub the name of the  my computer on the home network is simply Barrys-Air with an IP address of 192.168.1.92Q2. I don’t suppose it matters too much what names are used for the computer, just so long as the Sonos app and anything else that wants to access it uses the correct numerical IP

SiriusXM channels won’t update artist and song while playing.  Started about 3 weeks ago.  

Hi! I have a playbar and two Sonos ones set up as surround speakers. I want to add a Sonos turntable but am confused what I will need to connect it. Any advice would be greatly appreciated.kind regards 

Morning all.  PLEASE HELP. I have the S1 controller.Having tried all the steps to update my Play 3 speaker, it keeps giving the error code 30 or 1013.Following the same instructions, my Play 1 has successfully updated I have reset to factory settings, deleted and re downloaded the app, moved it directly next to and tried direcetly connected via Ethernet cable to router etc etc etc Is the product obsolete? What more can I do?

Is there a way to order/organize the Audible library on the Sonos app? Every time I want to listen to a book, I have to sort through any number of other books. I’ve called Audible but they can’t help and suggest that I call Sonos.  I have over 50 titles in my library. There are 3 of us in our household so we have a lot of books and read for different reasons and at different paces. 

I have a 2020 LG CX series, and when I connect the Sonos Arc it does not appear to recognize it as dolby atmos compatible. When I select the TV internal speakers for the sound ouput the dolby vision/dolby atmos logo appears. When I switch to the hdmi e-arc input (sonos arc) it only displays dolby vision. I dont understand why it is not registering the dolby atmos with my sonos arc.  

Before:   Three Sonos devices, Play 1, Play 3, and Connect: amp. Sonos Windows Controller installed on my desktop, Able to play music from Music Library, and life was good. Connect:Amp hardwired into Ethernet network, other two wireless. Then: I installed Mcaffee Total Protection on desktop, and and changed my wireless router from Google Fiber provided wifi to a Google Mesh Wifi network. It took some doing, but I was able to get all three devices to come back up, streaming works fine. The problem:   Windows App does NOT show the Sonos devices like before, trying to play from Music Library from my IPhone or Ipad returns “Server Cannot be Found”, and won’t play. I saw that Mac Total Protect can cause firewall problems, so I turned Firewall off, but no change. Looking at my Google Fiber network diagram, Sonos devices are there, but now grayed out, and designated “Disconnected”

As many other the music library on my Mac/S1 is not updating with Cataline. I have unplucked, restarted, remove and added new path but no update available to the music library. Did anyone find a solution to this? Or is their no solution other than the Air play via Apple TV?   

I have a Beam with a Sub and 2x Ones.  It is fed by a 2017 TV with ARC but not eARC.  I sometimes feed in my laptop via a Creative Soundblaster card which outputs 5.1 via optical.  I know I would not get Atmos via these feeds if I swapped out the Beam for a Sonos Arc but was wondering what the Arc would output given these 5.1 inputs.  Would I get standard 5.1 (although I’m assuming the quality would improve given the bigger speaker) or would the Arc do something clever and enhance the sound further? 

Looking for some help. I have a turntable connected to a Yamaha amplifier. I’m trying to use a Sonos port to then connect this to the rest of my Sonos speakers. The Yamaha amp also has speakers connected to it (non-Sonos) that I’d also like the audio to play through at the same time. However when setting up in the same room as a Sonos arc there is a noticeable delay in the audio. I’ve decreased to the minimum audio delay but still noticeable. Can someone advise? There is no delay when all speakers are being used to stream audio bough Spotify, it only seems to be when using the turntable to play vinyl (which is the reason I bought the port in the first place!) ive attached an image of my amp. I currently have the ‘audio in’ from the port going into REC and the ‘audio out’ going into the PB. 

Dear community,I have updated two speaker names in the Sonos app. I want to use them as surrounds together with a Beam. However the names in the Google home app have not been automatically updated. Do you know how to push the Sonos names to google app or force an update?Thanks, Robert 

Fairly minor irritation but these loom large during lockdown (especially UK Tier 4).I use a Beam as my PC speaker so that when not watching movies on the PC I can have good sound quality for background music.  Most of the music I listen to is from my 600+ CDs ripped to .flac and served by Plex from a NAS.  Don’t know how many different artists there are but I usually select on artist rather than CD name and this is the root of my question.  On the Apple apps (have both iPhone and iPad) selecting by artist name is helped by an alphabet index link down the right hand side of the selection screen so getting to something like Van Morrison is quite painless.  This alpha link does not appear to exist on the PC app and scrolling through hundreds of artists is a pain.  I wonder: (i) is this a set up issue? or (ii) how do I make a request to Sonos to update the PC App?      

I’ve seen a variety of topics on this but no definitive answer (there was a link on one but it comes up invalid). How can I set up SONOS in two different houses? In the second house the app wants to start all over on the new wifi. I’ve seen an answer about using Boost mode vs WiFi mode, have no idea how that’s done (link to it was not valid), and I don’t use Alexa. Just give me a clear, step by step way to have SONOS working in two separate houses, please!

Hi, is there any possibility of how to test Dolby Atmos without TV? I have Samsung TV (2018) with Arc only and cannot play Dobly Atmos. However, I would really like to test the Dolby Atmos to hear the difference.Is there some service (Tidal perhaps) or some sound file or some other way of how to play some Dolby Atmos right from the Sonos S2 app (without TV)? Or must it be played from TV via HDM eARC? Thanks,Jakub

I currently have 2 Sonos SL ONES I HAVE ORDERED A SONOS ARC CAN ANYONE TELL ME PLEASE CAN I HAVE THE ARC WORKING ON A WAN CABLE AND THE SL ONES ON WIFI 

After an initial successful setup with two Sonos Ones, I have recently expanded my Sonos setup using a Beam and two Play:1. This has led to me moving the Ones to other rooms. I’ve renamed them, and re-tuned. Frequently, going into the app, they’ve reverted to their old ‘room names’. I can re-name them back again, and checking on all my mobile devices this applies successfully. Next day, the changes are undone again. So far, tried asking Alexa to rediscover devices, and have deleted Apple Home app. Any ideas?

Hi, I’m having trouble connecting my beam to the projector output.Device: Sonos BeamProjector: XGIMI H2 So I have connect all the cable and settings, but still no sound coming out from the projector, is it because my cable are too long? or should I buy the optical converter instead? Please advise.I attached my set up for to understand better.Thank you.

I know the S2 app unlocks new Sonos features.  But does it make a difference in sound quality between S1 and S2 apps?

Wanted to know if you can use wireless headphones with a sonos port system? Bluetooth?

One play 1 in my system has been temperamental before then was fine but now won't add and play tracks, with 1001 errors. Have restarted, reset, moved system to wired via a playbar but still getting the same error. It is only 7 metres from the router and playbar, line of sight, no walls in the way. Any suggestions? Thanks in advanceNick 

Since I am no longer able to stream my music from my phone, I have tried to do it from my laptop, running Windows 10, fully updated.  However, when I try to do this, the app on my laptop asks to start updating the software on Sonos, then tells me that the update has failed and that there is something wrong.  How this company stays in business is a mystery to me.  Streaming music over the network is dumb when bluetooth is simpler and doesn’t depend on a router.  I’m not ready to give it away and buy a BOSE.  

Hi i have constantly cracking noise in my sonos play 5 after I cange network at home (to better router) what can be the problem ? SonosOne are working great but not the big play 5   diagnostic number: 903182096

Hi everyone & thanks in advance for any help.l have an LG Oled & going to purchase a Beam.in the same room l have 2 Sonos Ones on either side of the TV & 2 in ceiling speakers powered by a ZP120 Connect Amp (yep it’s old but no reason to change :-).Can l configure this as a surround set up, if so how would you do it.Use all of the speakers or just the Beam & the ceiling & move the Ones elsewhere ?

Starting situationPlay:3 and One grouped, playing music. Play:3 is connected to the network through ethernet cable, One through 2.4Ghz wireless.ActionStopped music, unplugged One.ProblemWhen plugging One back in, it directly shows up as grouped with the same Play:3 as before unplugging. The One does not play any music but the Play:3 does. When trying to ungroup, the app briefly 'thinks' and then gives an error. Unable to connect with device. Try again later.Other infoPlay:3 works as it should, both with and without being grouped with the One.Tried power cycling devices, as well as the router.Diagnostic info has been supplied:  980145175.

I have 4 Connect:Amps that I’ve set up in a Wired setup (one amp has a hard wired ethernet cable).I continually get dropouts on the Connect:Amps when using Spotify This happens both from within the spotify app and the sonos app.  I do not get dropouts on the 3 Play:1 speakers I have.I’ve tried connecting different Amps to the ethernet, switching to full wireless mode, and still get the audio drops.I have a very fast router, clocking 400Mbps routinely via wireless near the amps, and even faster when wired.Anyone have suggestions on how to keep the drops from happening?