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Hi everyone I have recently purchased a Sonos ARC (works perfect)I have since added a pair of Sonos SL speakers sync’d as a stereo pair and setup True sound with no problem.I can Stream music services with no problems at all, the problem is when I watch the TV and the Surround SL speakers keeps dipping in and out (skipping) which isn’t right.I’ve changed the WI-FI channels ( tried 1 & 11) as Sonos is set on 6 I have 4K HDMI lead connected to a OLED LG through the ARC port.ive tested my WI-FI strength and is a strong signali do also have a Sky router. any suggestions would be appreciated, thanks in advance👍

While setting up my new Beam - 1st product purchase for me - the set up said that newer Beams would connect to 5G, but this one only connects to 2.4. I’m wondering if I should take this one back and get the implied “new product”.  I don’t want to start a new system with old hardware where there is already an upgraded version out. 

Hi All, I purchased a Sonos Beam ~45 days ago.  I set it up with 65” TCL425.  Everything worked great until about a week ago.  I can’t get the Alexa to switch the sound to the TV unless I power cycle the TV.  The voice command I was using was “Alexa, transfer to TV” and it use work.  When I try to do it now it says “hmm  I can’t transfer to that input, for a list of supported inputs please visit the list of supported devices”   I completely reset the Sonos Beam & TCL.  Still doesn’t work.  Any ideas?

The system was set up and working. Last night I started getting an error message when I tried to launch Spotify from Sonos “unable to add songs to queue”. First I removed the Spotify app from Sonos, and tried to re-add it. And got the error message “unable to add Spotify account”.  Then I deleted both apps and their passwords and reinstalled them. And still I get the error message “unable to add Spotify account”.  Now I’m completely frustrated. Help please!

This is the screen I get yet when I tap download nothing happens so I now don't have the S1 APP or the S2! Any ideas why it won't download?

Hi,When I try to add something to the "My Sonos" section on the S1 Android app, I always get a message…Unable to add ”..." to My SonosI tried this with radio stations from TuneIn and Sonos radio as well as albums and songs from Spotify. I cleared the cache and data without success. Anyone else having this issue?I'm on a galaxy s9 plus.Thanks, Stuart  

So I’m putting together a sonos surround… I have a pair of ones for my rear and a gen 3 sub. I’m going to buy the arc for my center/fronts. I was wondering if you could setup a surround without having to plug anything into the arc? Can it all work wireless?  Down the road if I had a projector would I need audio plugged in or could the Apple TV airplay to the surround? Any information would be helpful. 

Hi all.I’ve been having problems with my beam almost since I got it. 5-10 I’ve been forced to reset my tv and my beam to make it work. This time it didn’t work on hdmi-arc after reset, so had to plug in to optical adapter. And now tv remote can’t control volume any longer. Last time I talked to a supporter, I told him I would buy another brand, and he told me he would do the same. the buzzing I’ve decided I could live with. Next problem. Yesterday I connected my sons Nintendo switch to the tv. After about 5 minutes, the sound goes from beam to tv. After that, it’s impossible to make the beam work with hdmi. Beam has been reset, and so has the tv. Doesn’t work. I really love my Sonos when it works, but it’s just more and more things that make me want to leave this brand.any good ideas?

I placed an order on Dec 9th.  The site said expecting to start delivery on Dec 18th.  This is a Christmas present and I was hoping I can get it before the Christmas day.  Send a ticket on Dec 20th and noone call back within 24hours as said in the email.  Check the order status again on Dec 21st and still saying backorder.  Use the chat and the technician said he can’t help and ask me to call 800-680-2345 opt 4 for any question regarding my order.  However,  the phone system said no sales agent available and cannot even leave a message.  Now Christmas is passed and my order still showing ‘backorder’ as status, I want to cancel it now because is too late already.  How can I do that asap?  

How to add variety to stations it seems like it has change with S2 form S1. does anyone know how to do this with S2? TY Bob

New Sonos/Beam user. In Alexa settings, I see two devicesSonos Player in Living Room Sonos Player Controlling TV in Living RoomWhat is the purpose for each?

Hi alli can’t connect my one in app or my arc for the surround sound did work but last week they stopped and when setting up it comes up with facing front of your Sonos ones tap the image below that matches the speaker playing the chimedont understand anyone can help be great

I got a new Sonos Beam Shadow for my system.  The device is recognized by the app, but when I go to register the product and link it to my account, it says “there was a problem linking the beam to your system.”  Anyone else run into this issue? 

Hi. My new Sonos Move will not connect to Google assistant. I use S2 and have iOS 14.3. Can someone please support to resolve the issue. Thank you so much. Br,Ravi

Hi all,   I noticed that Apple Music playlists could not be found through the iOS app search. Artists, albums and all other search categories work fine. The playlist search worked well a week or so ago.    Have you faced the same issue? Any tips?   Cheers, K

Hello,   I just got a Sonos Port and connected it successfully to my existing HK 3490 receiver.  The last thing i’d like to set up is to power on the receiver automatically when the Port starts transmitting audio.  The receiver does not have any 12v trigger input but it does have a Remote IR input.  I was hoping (probably against any logic) that connecting the 12v trigger output on the Port to the Remote IR input on the HK would do the trick.  No luck.  Does anyone have any suggestions on workarounds or gizmos that would do the trick.  The only articles i’ve found online are describing the reverse scenario, i.e. triggering a 12v input from an IR signal. The only thing i found that might do the trick is a 12v - 230V Slave Power supply from a French company: https://www.audiophonics.fr/en/power-supply-kits/audiophonics-trigger-12v-230v-slave-power-supply-device-p-10661.html   Any thoughts? Thanks  

Hello.  I will not be able to use the wall mount and am wondering the thread pattern and length of the two mounting screw holes on the Arc.

My set up is a Sony x900H (2020) with eArc sending audio to a Sonos system (Arc + 2 Play Ones + Sub).  It is running Android 9.When I stream a movie from Netflix that is designated as Atmos - the Sonos app S2 confirms Atmos in the big TV screen on the Sonos app and also in the System > About  My System > Sonos System info: Arc Sound In . When I stream from another source like Disney + the best I can get is Dolby Digital 5.1.  Nothing in Disney+ is marked anything other than 5.1.  Working with their support chat is a perfectly good way to waste an hour.  They blamed, Android, Sony and Sonos for their failure to provide Atmos content. When I stream a movie marked Atmos from a movie app using MX Player Pro as my media player, with the proper Atmos/TrueHD codec, the best I can get is 5.1 or Dolby Digital Plus 2.0. Any thoughts? Tips? Tricks? Magical incantations? to try would be appreciated. 

Guys,I have an old German account, almost 10 years now, as I used to live there. Anyway, I now live in the US and I'd like to switch to a US account. Is it possible to switch the Country without deleting my original account and creating a new one here?Many thanks,Giovanni

So my fiance gave me a pair of Sonos 5 speakers for Christmas, thinking they would naturally pair with our existing Sonos setup (Beam, Sub, and two 1’s in Surround Mode).  The 5’s only show up as a Stereo Pair in a different room.  How can I link these speakers with my existing setup?  I’m trying to create the most basic of 5.1 systems.

On Black Friday I placed an order for a subwoofer. I got a notice on 11/28/2020 that it shipped. Today is 12/10/2020 and I still have not received my subwoofer.  Right now, I’m on hold waiting for Sonos customer service.  This is my second call. The first time I was on hold for 20 minutes and hung up. WTF Sonos?!? You can’t take $600 from someone and offer nothing in return.  

For some reason, I can no longer add my music folder to Sonos.I’m no “noob” having been a PC user for over 25 years and know my way around a PC, so have done this before, with no problems whatsoever.I have just tidied up my laptop, and rearranged where my music is filed, and it now resides at C:\Users\steve\Music.No matter what I do, Sonos will not accept that address when attempting to add that folder in the Music Library Settings. I have tried adding via the default My Music folder, and also typed the address in, hit next, and then allow the laptop to access that folder, nothing happens, it just hangs on the same screen, and when hitting the next button again, still no joy. I’ve also tried copying the music to another folder on the same drive, and then trying to add it that way, still no joy.I’ve also uninstalled my Sonos app, and reinstalled it, still no joy.My PC has not been reset in any way recently, so no issues with security prompts etc etc.Any ideas or help to rectify this, wo

We want to add a turntable to our setup but I am unsure what equipment I would need.I have searched the forums but it’s still unclear since either people don’t have the Playbar (it’s older) or there is conflicting information.I have a Playbar hooked up to a Samsung 55KU6300 TV, with 2x Sonos Ones for surround sound. I also have a couple Sonos Play:1 in other rooms.Options:I know I have the option of buying a Sonos 5 and hooking a turntable up to it, but I don’t really have any place to put a Sonos 5 + turntable.Another option is buying an Amp (or would only a Port work?).I don’t think I have any options as far as TV audio input goes as I don’t have anymore audio inputs available (Playbar uses optical).Anymore?

I have had this problem before, but was able to fix it through instructions regarding my firewall.  Now, my firewall is set to allow SONOS, and I suddenly have this situation again.  Very frustrating.  I removed my music folder from SONOS and tried to reinstall it.  Message says “Unable to locate the computer TOM.”  TOM is me.  That was the name of the music folder yesterday.  WebRoot did a scan of my computer last night.  Is that just coincidence?  What do I need to do to get my music back?

I am renovating my home and I don’t have space for a centerpiece like Sonos arc below the TV (TV will go on a marble fireplace). Can I use two wall speakers (or Sonos One’s) for front and two in ceiling speakers as rear speakers and achieve surround sound? If so, should I use one amp or two to connect those to TV? I have the new Samsung “the frame” 65”. Thank you!