Software 13.0 on Beam and ARC

Did you try toggling Anynet+ (HDMI-CEC) off and on again?

Thanks, yes i did. Tried also in different combinations with cable in/out.

Maybe try powering off the TV and Arc for 30 seconds to clear the ‘handshake’ between the two and then power them back on (TV first) - check the TV settings and then see if it works.

Thanks for the advice, tried also that, but with no luck.

Do you have other peripherals connected to the TV HDMI ports - if so, remove those first and then try the power-cycle process again mentioned in my earlier post. My thoughts are that another device is stealing the HDMI-CEC focus away from the Arc. If that does bring success, you may need to switch off the CEC control on the connected device(s).

Thanks a lot Ken, I removed my cromecast and repeated the power-cycle process…. still no luck...

Try disconnecting the Beam and Chromecast from the TV and unplugging the Beam and TV from power for about a minute. Plug the Beam and TV back in and power on the TV. Turn on Anynet+ on your TV. Then start the TV Setup process in the Sonos app and don’t connect the Beam to the TV until the Sonos app tells you to. Connect the Chromecast after everything is set up.

Thanks for the suggestion, but not lucky with this either….

By the way my TV has no Anynet+ to turn on.  I can switch on Easylink as asked by the App.

Do you have a Samsung or Philips TV?