Software 13.0 on Beam and ARC

Philips.

I now imagine that I wrote it wrong, sorry.

What model is the TV and what are it’s sound-out settings - is it set to output the TV audio to the HDMI-Arc port?

Philips 32PHT4032/12. Sound out is set to HDMI-Arc, and when I set to HDMI-Arc the TV write that nothiing is connected to HDMI-Arc and it continues to use the build in speakers.

Note you can use either of the two HDMI-ports on that TV, as both of them are ARC/CEC ports but you need to ensure the correct port is set for the sound-out - just check you have that set it to output on the port that the Sonos Beam is set to. Also try ‘toggling’ between the two ports to try to ‘force’ it to use the correct chosen port.

Only one is with ARC. By the way I can see the picture from the Beam on HDMI 1 being the one with ARC. Still we also have to keep in mind that everything was working perfect from day 1 installation until firmware 13.0 was installed.

Yes I saw your comment, but the release notes for 13.0 do not appear to relate to anything you are experiencing. The release mostly caters for the new Roam, by all accounts.

The only HT change I can see, is the display change to the controllers ‘now playing’ screen, but I guess nothing can be completely ruled out at this stage. I would have expected more reports however from others, along the same vein as your report too. 

My thoughts are to perhaps next try another HDMI cable, as that is something you might be asked to do by support anyway.. it’s not unheard of for a cable to develop a fault.
 

And whilst you are there in the Beams ‘room’ settings, I would also suggest trying toggling “OFF” and then "ON” again the “TV Autoplay" switch too. 

Easylink not connected.