Software 13.0 on Beam and ARC

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Updated software (13.0) on Beam and sound not working connected to Samsung TV via ARC. EasyLink on TV is still switched on. The Sonos App writes that Easy Link is not switched on.

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Niels OleAnswer

Contributor I

Cable replacement fixed the problem! Thanks a lot everyone, I am impressed!

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Niels OleAuthor

Contributor I

Easy link not connected.

Ken_Griffiths

Easy link not connected.

Maybe try it again, but also toggle off/on easylink in the TV settings, just in case the current setting has ‘glitched’ in the software. Also try the "TV Autoplay" setting too.

If the HDMI cable replacement also doesn’t fix it, then I would perhaps contact Sonos Customer Support via this LINK.

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Niels OleAuthorAnswer

Contributor I

Cable replacement fixed the problem! Thanks a lot everyone, I am impressed!

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