Bravia Remote no longer syncs with playbar

Hi @BraviaHelp 

Welcome to the Sonos Community!

What happens when you try to reprogram the remote in the Sonos App? Does it detect any button presses?

Do you have another remote you can try? It doesn’t even need to be a TV remote, though you may need a mute button. If that doesn’t work either, I recommend you get in touch with our technical support team.

If another remote does work, I recommend you get in touch with Sony support. I have a Bluetooth remote for my nVidia Shield and noticed that it updated the firmware in the remote itself once, so this may have happened to your remote and something has been changed, or it needs reset.

Of course, someone else in the Sonos Community may have also had this problem after the Bravia update, which would indicate something in the update caused it (though it’s already pretty suspicious that this happened after it).

Thanks very much, Corry.  During the remote Programming flow on the Sonos app, the app didn’t recognize any button pushes.  I’ll see if there’s another remote around. Thanks for the tip. It would be disappointing to have to add another remote to the mix, though, especially since the PlayBar is supposed to integrate so well (and did for so long!).

You’re very welcome - I’m glad you found a solution! Thanks for updating us here too!