Answered

I’m looking to order the Sonos Dolby Atmos set. Now, I know that’s not the name. But when I e-mailed customer service, they said it was a surround sound system. I realise that their set isn’t “true” Dolby Atmos (it offers upfiring sound, not speakers above your head) but I just want to check that it is Dolby Atmos?I realise I need an eArc to get this. 

I have an older Sonos Connect that is connected to my amp aux input via rca cables. In addition to all the streaming content and my music library available through Sonos, I want to be able to stream some content from my iphone into this system. The Sonos Connect has RCA inputs, so Im wondering whats a good airplay or bluetooth dongle that can be connected to the Connect, and I assume can be selected as "Line-In" on the Sonos Controler app. Airplay or Bluetooth better audio quality? Thanks.

I have an Arc and 2x one's that I have connected to a surround set-up. Working fine. What I am looking for is the option, on occasion, to place one of the One's in a separate room, and still have the same audio coming from my tv playing at the proper volume capability the One can do, instead of the 'surround' setting. Therefore, to put it basically, how can I set it so my Arc and 2x One's are playing the audio all at a normal level, and not at the 'surround' set-up (sorry if that's bloody confusing)

I have Deezer set up as my streaming service in the sonos app (S2).When searching for a podcast that I can clearly find on deezer on the S2 app, I can’t find anything….Seems like something went wrong there...

What I have: pair of SONOS Play 1’s SONOS Move SONOS 5 (back ordered, en-route) Onkyo TX-8020 receiver pair of KEF Q150s Polk HTS 10 sub vinyl player (no phono preamp) BenQ HT2050 projector + Chromecast (gen 3)What I’m trying to achieve:Integrate my Hi-Fi/vinyl system with my SONOS system: I would like to play vinyl music and have it play across my SONOS speakers. Likewise, would like to use my KEFQ150s to play music I stream via Spotify. Would it also be possible to have music play concurrently on my old speakers AND SONOS speakers at the same time?      2. Broadcast audio from my projector to SONOS speakers, and if possible, my KEFQ150s as wellQuestions: what do I need for 1.? AMP or PORT? I think a PORT will suffice, but I’m not 100% sure how to connect things to the appropriate inputs/outputs... For 2. will the SONOS 5 line-in be the simplest solution? I know this won’t let me play things on my KEF Q150s….or is there someway to leverage an AMP/PORT that I won’t need to purchase th

Hi, apologies if this has already been asked and answered, I could not find it in the forums.  We have numerous Sonos products in the house and myself and my daughters have Spotify accounts.  What I would like to achieve is as follows:If I set it up so that each person in the family has a Spotify premium account, via a family account, is the the following possible:Person 1 using Spotify account A via device 1 (say laptop) is listening through Sonos app and speaker in the kitchen.Person 2 using Spotify account B via device 2 (say smartphone) is listening via Sonos app and speaker in the basement.Person 3 using Spotify account C via device 3 (say iPad) is listening via Sonos app and speaker in the bedroom.All three of these listening sessions are occurring at exactly the same time. Is that possible or is it that one sonos network can only be actively playing back 1 Spotify account at a time?

All radio program titles have stopped updating. The music currently playing updates correctly but the program doesn't. So when I start Sonos in the morning I see last night's show title but today's tune! This happens on all providers, TuneIn, Radio player etc. It started some time ago on Sonos v1. I updated to v2 but it's the same. If I re select the same station it gets the correct program but never changes.Any ideas appreciated!

All,I have a problem when watching Two and a Half Men on Amazon.  I am using 2 Sonos AMP with in-ceiling speakers set up as surround.  The show plays in Dolby 2.0 and there is an echo when people are talking. It goes away if I switch off surround. It also goes away when playing the show on Apple TV which I have set up to upscale audio to Dolby 5.1.  My tv is an LG GX.  Any ideas?

Hello,I find often that if I start a new queue say for example on my Macbook (e.g. let’s say Spotify Playlist B having previously played Spotify Playlist A, on another device, say my iPhone, it will show on now playing the correct song but when I go to the queue it will still show Spotify Playlist A as the queue even though B is playing.  If I force close app and reopen it then shows playlist B correctly. System is S2, all updated, no connectivity issues as far as I can see.

There use to be a list of recommended NAS that were (mostly) compatible with Sonos. Does that list still exist?

Not sure if this should be a question or conversation, but I have had a huge amount of trouble setting up a Sonos Port with my Pioneer surround system. I have a couple sonos speakers in the kitchen and the sounds system in the living room which I am trying to sync up (they are all part of the same overall space).Connecting the Port to the digital coax or using any mode on the receiver but pure direct results in a 10-20ms delay in the audio coming out of the receiver. I realize this is because the DSP on the receiver is doing processing such as MCACC to the sound, and this adds a delay.However, there seems to be no way to adjust this offset in the sonos app. In other systems such as chromecast audio, I am able to add a “negative” delay to the connected device, which essentially adds a small delay to all other speakers. Is there no way to do this within the Sonos ecosystem?The echo is extremely frustrating, and using pure direct on the receiver disables my subwoofers.

Hi Sonos, I have purchased a Sonos Move. I am currently based where I only have access to a captive portal network. Without sending the Move back to New Zealand is there any way I can enable the Bluetooth without registering the device?

Just added a Sonos Sub to two paired Ones and a Beam. I also successfully ran Trueplay. The sub is virtually non-audible except when set at the highest level. Even at that level, the base is unimpressive. I tried removing the sub and re-adding it to no discernible effect. Any ideas?

I have a new LG CX tv and the Sonos Arc arrived today. I have connected it with the HDMI cable to the eARC HDMI on the tv and chnaged the audio setting to eARC. However I am getting no sound from the ARC speaker. The Sonos App simply tells me that ARC Mode is not connected. What do I do next?

Hello everyone, I am setting up a home theatre and looking for advice. I have a gen 3 sub and gen 2 ones, but looking to put a playbar attached to the tv. I’d like to use the system as a home theatre but I also want to stream airplay from my phone. Will the play playbar work for this as the other components are airplay compatible? My tv isn’t a smart tv so I can’t stream to it.  I read about separating into groups, but would like it to work for both tv as well as streaming without loosing sound/speakers

Greetings Sono community.  I have had the Playbar for several months now, recently added the Move and just got my AMP last night. So I am trying to get the most out of the set up, I am seeking guidance in making that happen. I have the TV (big Samsung) hooked up to the Playbar via optical.  HDMI ARC from TV to AMP. I’ve got the Move in another room. And will be hooking up my outdoor speakers via banana plugs to the amp soon. (when I have tiiiime).  I also added the LP-120 turntable via Line In. Here is my current issue. I do not know how to use the Playbar independently via the Amp without the TV on.  Example: fire up some music and stream via Amp to PB, and Move in the other room with the TV Off.  Playbar - set up as ‘living room’AMP - set up as “Main Room”Move - set up as ‘Kitchen’Full disclosure, I have not yet connected either the PB or Amp to ethernet.  They are on my main house Wifi until I do.  Can anyone advise if what I am trying to do above outlined in bold is possible, and i

Please help us fix our system!We have 3 Play:1, 1 Play:3, and a Move. The play:3 has been having issues staying continuously connected for a couple months now. It was setup on a completely wireless system, but since then I hard wired the play:3 directly to the main network switch about a month ago. The play:3 continues to disconnect when playing and can at times be hard to bring into a group of speakers or just to get it to play at all. Today, the move also started cutting out. Nothing has changed on the network. TuneIn, Spotify, Local Music The behavior is always the same. I can recreate it by playing music - it happens at random, but reasonably frequently. Generally music stops playing for 1-3 seconds at least once each 5-10 minutes. Diagnostic number is 1649784927

Do I need any special hdmi lead to use atmos ?

have a Samsung UE65RU7025 TV.I have Movistar TV cable service in Spain.Everything worked perfectly with the Samsung One remote.A single remote control for everything.I have purchased the Sonos Arc + Subwoffer.The remote control for Movistar has stopped working.Any solution?Thanks.

I use my Sonos system (a bunch of Ones, Beam, Sub) throughout my apartment for both TV and Music. I always have to make volume and EQ adjustments when I switch between the two. Is there a way to create different default settings for TV vs music? If not, I guess this is a feature request 🙂

I’ve seen this problem in the community a few times.  I have a completely S1 set of hardware working fine with Android and MacOS controllers.  The Windows 10 controller on a laptop stopped working (see two screenshots - the installation suggests that the existing system has been found, and then “Sorry, we can’t connect” back in the app).  Has anyone got a routine way of addressing this?  I’ve uninstalled the S1 controller, downloaded from Sonos.com and installed again - same issue.  It used to work fine on Windows 10, but sometime last year it stopped working. 

https://www.sonos.com/en-us/shop/sanus-tv-mount-beam.html. Will this mount work with an 85 inch Sony TV? I am concerned that because of the size of the TV, it will not extend down low enough so that the speaker will clear the bottom of the TV. Thanks in advance.

I'm looking to order a speaker set consisting of the Arc, sub and 2 Ones. Sonos is showing out of stock. Does anybody know when the likelihood of these being available to order?.…Seems like either Sonos is hugely popular or their stock management is pretty non existent. After reading a few comments its not looking good. Appreciate the unprecedented times we're facing but you would think given the quality of the product its a shame the online ordering is not so good. 

I have the following setup:Arc One 2 x One SL (paired in surround with the Arc) SYMFONISKAll running S2 v12.2.2My router is a Unifi UDM PRO running v1.8.6 firmware.  I have two Unifi AC-HD access points running firmware 4.3.2811361.All five speakers have DHCP reservations from the router. I’m running a 24-bit subnet with no VLANs.The Arc is wired (WM: 0), but all the other speakers are wireless (WM: 1).When I use the Sonos app to play a Spotify track, everything is fine playing to the Arc or the One.  If I try to play to the SYMFONISK, it fails with the message “Spotify - Unable to play (track) - the connection to Spotify was lost” and skips to the next track which also fails with that message, and so on until the end of the playlist.If I try from the Spotify app to connect to the SYMFONISK, it fails to connect without any error message.I have rebooted the router, changed the DHCP reservations, power cycled the speakers and factory reset some of them but I still have the same issue.Thi

Hello, I just wired with ethernet cat 6 my entire flat and decided to go to an all wired setup for my sonos system and everything seems to work just great after disabling wi-fi in all the devices and removing a sonos boost that was part of the setup. The problem Im having is only with the rears of my Arc+sub+2xplays 1s in my living room. They keep cutting out constantly. It is like the ambient sound cuts for half a second and comes back again immediately after but it just doesnt happen once, it keeps happening every ten seconds or so.And I think it only happens with dolby atmos (both TRUEHD and lossy one) on both my shieldTV and apple tv 4kAlready sent a diagnostic while it was happening with the number 809032159is there anything I can troubleshoot? It is a really annoying issue. thanks in advance