Answered

Sonos P5 G2 not working thru wifi only wired

  • 13 March 2021
  • 1 reply
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I
Userlevel 1
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A couple of days ago, my P5 G2 stopped working thru wifi, I’ve made a lot of system resets but not working. The only way to get it works is thru wire. If I remove wire, disappears from app. Of course wifi is enable in the speaker.

Please see diagnostics number.

P5 Connected to boost thru wire: 1876273936

P5 Disconnected: 1761056606

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Best answer by James L. 15 March 2021, 10:39

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1 reply

James L.
Badge +17

Hi @ilh23mx,

 

I’ve checked over your diagnostics and can confirm that there’s a hardware defect with your Play:5’s wireless card. Please get in touch with our customer care team to get further assistance.

 
 
 
 
 
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