Sonos P5 G2 not working thru wifi only wired

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A couple of days ago, my P5 G2 stopped working thru wifi, I’ve made a lot of system resets but not working. The only way to get it works is thru wire. If I remove wire, disappears from app. Of course wifi is enable in the speaker.

Please see diagnostics number.

P5 Connected to boost thru wire: 1876273936

P5 Disconnected: 1761056606

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James L.Answer

Retired Community Staff

Hi @ilh23mx,

I’ve checked over your diagnostics and can confirm that there’s a hardware defect with your Play:5’s wireless card. Please get in touch with our customer care team to get further assistance.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

James L.Answer

Retired Community Staff

Hi @ilh23mx,

I’ve checked over your diagnostics and can confirm that there’s a hardware defect with your Play:5’s wireless card. Please get in touch with our customer care team to get further assistance.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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