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Sonos P5 G2 not working thru wifi only wired

  • March 13, 2021
  • 1 reply
  • 45 views
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A couple of days ago, my P5 G2 stopped working thru wifi, I’ve made a lot of system resets but not working. The only way to get it works is thru wire. If I remove wire, disappears from app. Of course wifi is enable in the speaker.

Please see diagnostics number.

P5 Connected to boost thru wire: 1876273936

P5 Disconnected: 1761056606

Best answer by James L.

Hi @ilh23mx,

 

I’ve checked over your diagnostics and can confirm that there’s a hardware defect with your Play:5’s wireless card. Please get in touch with our customer care team to get further assistance.

 
 
 
 
 
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1 reply

James L.
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  • James L.
  • Retired Community Staff
  • Answer
  • March 15, 2021

Hi @ilh23mx,

 

I’ve checked over your diagnostics and can confirm that there’s a hardware defect with your Play:5’s wireless card. Please get in touch with our customer care team to get further assistance.

 
 
 
 
 
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