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PswkContributor I
asked in Home theater
Sonos Beam

Hi everyone I’ve been having problems getting my Sonos Beam to play anything other than stereo 2.0 via my Panasonic TV. I’ve been on many forums and have accepted that the issue is due to the age of my tv (>5 y). I’m in the market for a new tv and have been looking at the Samsung UE55TU7100. Anyone know of this supports the Beam or will I have further issues.  many thanks in advance. 

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Rowena B.
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DevG90Contributor I
asked in Components and Architectural
App won’t connect to system on iPhone

Running the latest app version (12.2.1) and iOS 14.2 on an iPhone X, Sonos app won’t connect to my 2 Sonos Ones. However my iPad running the Sonos app version 12.1.2 works perfectly fine. I’ve tried deleting the app and reinstalling from my iPhone as well as resetting the router and unplugging the Sonos devices. Still getting the “Unable to connect to Sonos” error message on my phone app and unsure how to fix it. Any help is appreciated! 

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gillwContributor I
asked in Home theater
Sonos Beam & Sony TV

We recently purchased Beam to be used with a Sony Bravia KD49XH8505 (2020) which we purchased around 8 weeks. The Beam is connect via ARC.We have 3 main sound issues as follows:Sometimes, when we turn the TV on to watch Sky via HDM1, we get no sound via the Sonos Beam. If we go into the sound settings and change the output from Auto1 to Auto2, the sound starts working again. Within a day or so the same issue normally re-occurs, so we go back into the sound settings and change the output from Auto 2 back to Auto 1 and the sound starts working again. Randomly, when we press the Netflix button on the remote, Netflix starts, but there is no sound. If we clear the Netflix app cache it starts working again, sometimes we have to remove power to the TV and restart it to solve the issue. Occasionally, when we turn the TV on the sound is garbled through, if we restart the TV this seems to resolve it.Has anyone else experienced the same or similar issues with Sony TV’s? Is it likely to be an issu

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Rowena B.
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scottyrobContributor I
asked in Advanced setups
Sonos speaker on different WIFI to phone (2.4 & 5ghz)

Hi, I’m new to the Sonos ecosystem 1 x playbar2 x sonos one’s (with akexa)So far I’m loving the compatibility but I’m unsure how AirPlay works when my speakers are connected to the dedicated 2.4ghz network and my phone is connected to the 5ghz network? Both networks are completely independent [xxx(2.4) & xxx(5)] so they are distinguishable. Whilst this is the case I’m still able to AirPlay without an issue. So I’m wondering how my phone is picking up the speakers to AirPlay when they are on two completely different networks? it goes against my understanding of wifi networks and internet security?Hence my question. 

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ratty
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wgeithnerContributor I
asked in Advanced setups
Sonos One became invisible in AppleTV AirPlay sound options

Up to yesterday I was able to connect to a pair of Sonos One via Airplay/Wifi (same network) from my AppleTV 4K and used the Ones as Speakers for movie sound - worked fine.Since of today, the Sonos speakers are not visible any more in AppleTV's "audio and sound" setting. As I have in total 4 Wifi Access Points in the house, I played with them too. The Sonos connects to one, the AppleTV to another. However, all devices are in the same subnet.I can stream to the Sonos speakers from other Apple devices in the Network via AirPlay without problems.Any idea? How can I check what could be wrong?

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GeneralContributor I
asked in Home theater
HDMI Arc

Hi,I have an older TV with only two HDMI inputs. One is used-up with the internet connection. The other is for Apple play.How can I hook-up an Arc to my TV?cheers,General

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Mick rowContributor II
asked in Controllers and Music services
Sonos Radio HD

Is every station you listen to on Sonos HD radio streamed in HD or just a few stations?

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PJFLAContributor II
asked in Home theater
Amp+ARC+AppleTV And Dolby Atmos

Ive searched and searched but can't seem to find a definitive answer - really could use some expertise from the community.  Products in scope for my question:   6 Sonos Amps - One is connect to in ceiling speakers that will be my rear/surround speakers 1 Sonos Arc 1 AppleTV 1 75” Samsung Frame TV (has an HDMI ARC port)   I need guidance on how to connect all these devices to get Dolby Atmos and ideally still use my AppleTV remote.     I think I need to connect the Sonos Arc via HDMI to my TVs HDMI ARC port.  But this is where I get confused.  Do I connect my AppleTV to the Sonos Amp or to another HDMI port on my TV?  Connecting to Amp seems logical (otherwise how would the TV/Amp know what sound to produce?     Sorry if this has been covered in another thread but I can't seem to find one with my exact product set. THANKS

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106rallye
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Miles P. HourContributor I
asked in What to get
Sonos Play: 1 would like to buy two, color white

I would like to buy two Sonos Play:1 white speakers

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Stanley_4
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GlennSContributor I
asked in What to get
Connecting two devices to a Port simultaneously

I have a single Port that I use to listen to either a CD player or vinyl LP turn table. Right now I need to switch the input feeds to whichever device I want to listen to.  Is there a Sonos compatible switch box I can purchase?

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freemasContributor I
asked in Controllers and Music services
Sonos HD free trial

I just enrolled in the Sonos Radio HD free trial last night, but nothing seems to have changed on my app.  When I go to Sonos Radio in the “browse” section, I still get a box asking me if I want to learn more about Sonos Radio HD.  Should I be seeing a separate entry on the app for the HD version, or is it just integrated into the Sonos Radio button that is already there?  

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Rowena B.
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Anonymous
asked in Components and Architectural
Sonos Connect and Bose freespace 51 speaker pair

My brother gave me his Sonos Connect (model S15) that he wasn’t using so I could connect my outdoor pair of Bose Free Space 51s.  I connected the Sonos Connect to my Sonos Boost via Ethernet cable, then bought a pair of male RCA to speaker wire adapters, connected them to 14 AWG (4 conductors) speaker wire and ran it out and connected my Bose speakers.The problem I am having is barely any sound out of my speakers.  Literally have to put your ear up to the speakers to hear them on 100% Sonos Connect volume via the Sonos App.  Do I need an amp, a Sonos Amp, or something else in this setup for the speakers to work?  If so, can anyone recommend something inexpensive for me to purchase online?Or is it possible I have bad equipment, e.g. not the correct speaker wire or RCA to speaker wire connectors?FYI I’m on S2, and have several play 3 and play 5s running via my Sonos Boost inside my house.  All are wireless except one play 3 connected via Ethernet cable into my Connect.Thanks in advance,

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DanielLawCPH
DanielLawCPHContributor I
asked in Sonos Nordic forum
Sonos til macOS

Efter opdatering til Sonos S2-app’en på min iPhone, så virker Sonos app’en ikke længere på min Macbook.  Jeg har derfor downloadet S2 app’en til macOS fra Sonos, men denne virker heller ikke. Er der nogen, der har oplevet noget lign? 

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bbqmistress
asked in Speakers
Sonos Play 3's disappeared and will no longer connect to Wifi

Hi there,I have three Play 3 speakers that have been set up in their current configuration for the last 5 years with no real issues. Yesterday they all just stopped working and were no longer visible in the app.The app would not see any of them and I could not get them to connect wirelessly.I rebooted the speaker, reset the app, tried a different network, rebooted the router, pretty much anything I could think of and some several times.I tried connecting directly with an ethernet cable and got one speaker to work sporadically. The others would still not connect.I spoke with support over chat and we did everything including factory resetting the speakers. Nothing worked. Ended up having to use one of the speakers as a “bridge” by connecting it directly via an ethernet cable to the router and then connecting the other 2 speakers to it wirelessly.The support person suggested that I should purchase a Sonos Boost to correct the problem. Why should I have to spend money on another component

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bodalContributor II
asked in Components and Architectural
Problem with upgrade to S2

I have successfully updated to S2 version 12.0.1 by my iPhone. The problem is that i can't update the app on my MAC. When I start the app I get the information that I must update to S2 but when I push the update button nothing happen. I then found out that I am running 11.1 on the MAC and tried to upgrade to 11.2 first. But that does not work either. It downloads the upgrade but during “update the controller” I get an error “unexpected failure”  How could I solve this? And another secondary question, I got the answer from the Swedish support contact that I could start a live chat with SONOS support, but I can't find how I start that?

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AlexUKContributor I
asked in Controllers and Music services
Lost radio stations.

I have been listening to the same two radio stations on my Sonos for many years and all of a sudden they stopped working. They were tunein  French station in “ my stations” when I press play nothing happens… what am I to do, without them Sonos is useless to me

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PhxSunContributor I
asked in Home theater
Playing music through Sonos Arc with the TV off

Is there a way to play music through the ARC with the TV off? Having an issue where the TV audio will take over the ARC audio. In a situation with ambient mode on with Samsung TV or YouTube TV playing, again only due to the fact the TV has to be on. 

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krez56Trending Lyricist II
asked in Components and Architectural
Random unable to play iTunes music

New Mac, with my user account on an external SSD. My husband has the same setup on his Mac, and does not have this problem playing from his library.Music will be playing, then stop. When I try to play the next song, there is a long pause, then a long string of “unable to play”. Sometimes this happens when I first start a playlist. Deleting and reloading the music library usually helps. Rebooting my Mac also  fixes it - sometimes. This is happening at least every other day. Help?

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VinnyJani24Contributor I
asked in Speakers
Sonos Move Auto turn on

Today is my first day with sonos moveAfter turning off from the power button from back side after sometime move automatically turn back on (light on). Is there any issue in the device or common issue ???Please help me it drains battery...!!!

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Mark P
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lordpufferAvid Contributor II
asked in Controllers and Music services
I need help with Sonos S2 settings for my Music Library on a Mac

I decided to do a clean install of Big Sur on my iMac.  In doing the install I erased both the system volume and the data volume.  After the clean install, I installed the the Sonos S2 app.  I have FLAC music stored on my iMac in the Documents folder.  I know what has to be done to have Sonos recognize the path to my music.In System Preferences > Security & Privacy > Privacy I put the Sonos app in Accessibility and in Full Disk Access.  However, the SonosLibraryServer does not appear when I try to find it to add it to Full Disk Access.  What’s strange is that a search on my computer doesn’t find it either.  Can someone tell me how to add it to Full Disk Access?All of my FLAC music files are in a folder called FLAC Music. I know that I have to grant Sonos Read & Write permissions.  However, Sonos is not appearing under Permissions.  Can someone tell me how to have it appear?  Thanks.

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InsomnistacheContributor II
asked in Components and Architectural
Error 701 all speakers only effecting Pocket Casts

Today, I noticed that most of my pocket casts won't play strangely Sirius, soundcloud, mixcloud and library all work with no issues.  I have about 12 podcasts, several sources and half of them throw the error 701. I did, today, get my outside DSL line replaced, but again it works fine for all my other services.  Pocket Casts works fine from the app also.  I also reinstalled the sonos app and deleted and re-added the service no change Diagnostic:. 1510266545

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Mark P
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oskmalContributor I
asked in Home theater
How to connect IKEA SYMFONISK with TV?

Hi, My plan for the upcoming weeks is to buy a new TV. Currently I have two IKEA SYMFONISK lamps and my plan is to stream the sound directly to those speakers. Is it possible to do that without any additional Sonos product? What kind o configuration the TV should have to support such a connection? If it’s not possible, what should I add to the configuration to ensure the streaming?  Thanks,Oskar

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ainsley002Enthusiast II
asked in Home theater
Netflix Sound stops dead - Sony OLED and Arc (via Earc)

Set up is a Sony A8 TV, Arc connected via EARC. In-built Netflix app on the TV has started to drop the sound at random points in any Netflix programme. Not just brief skips but the sound will suddenly just stop while the picture keeps going. I have to briefly turn the TV off and back on again (just with the remote) and the sound returns. No other apps suffering from this.  Any suggestions / anyone else getting this behaviour? Thanks 

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Wobby
WobbyContributor I
asked in Components and Architectural
Brilliant customer servive

Just had a few hiccups with my Sonus system, possibly caused by updates to our BT whole house Wi-Fi system. I rang Sonus and had the pleasure of talking with Andreea T.   their technical assistant who with great patience walked me through the problem and got my system up and Running.A big thank you Andreea T.  for you help and thank you Sonus for a great system. Colin. 

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Airgetlam
zilnagrom
zilnagromContributor II
asked in Controllers and Music services
Sonos keeps dropping my music library and/or can't find music library

I recently got a new Mac and it’s running Catalina OS (10.15.6). I migrated all of my files over to the new mac and, at first, I was able to add my music library to Sonos but then all of a sudden my music stopped and the library had disappeared. I tried to add the library again and I chose the “My Music folder” icon under “Music Library Settings” and I got the error “Sonos was unable to add the music folder. The computer “blah-blah” cannot be found.” So then I went back and picked the “another folder connected to my computer” icon and I chose the main music folder in User. Sonos will act like it’s working and will even say that my music is being added and it will show that it is indexing the library but then it just goes away….disappears….poof. So then I go back and try to add that folder again and it will say it can’t be found. omg….sooooo frustrating. Please please please help. I have a hunch it’s this new OS -- it no longer supports 32-bit applications. If that is the case please le

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Annazel S
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