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Hello, I have a troublesome Connect Gen2 that somehow can’t stay connected to my network for more than a few minutes. It doesn’t matter if it’s connected via WiFi or Ethernet, it always ends up disconnecting. I can sometimes get it back by rebooting it, others I need to factory reset. All my other Sonos products have a rock solid connection via WiFi.I’ve browsed through different other topics but couldn’t find any solution that worked.Is it possible that the device is actually dead, even though still “very partially” working ? Here are a couple of red flags I noticed while troubleshooting:The factory reset is hit and miss. Usually have to try up to 5 or 6 times to get it to end on the green status led. Most other attempts just blink amber/white 3 or 4 times then turn solid or blinking white again. After it stops working, I often still see it listed in the app, but when browsing the “About my system” tab it only shows its name and no other network details like for my other functioning d

Well the problems continue.I went from the arc not working properly on the optical outlet on the TV, as the TV's book never mentioned that it actually has an arc hdmi outlet.Fortunately someone on this forum pointed out that it had, so I swapped over, and hey presto, joy at long last, it was working, that did not last.I am back to the thing turning itself off if I channel surf, and quite often if I mute it.Hitting the button on the top sometimes doesn't even turn it back on, so it's back to getting the phone accessing the app blah blah blah.I think this product should be recalled.

The Alexa voice assistant works fine to turn on the radio on my Sonos but it doesn’t work to turn off the radio so I have to turn it off by the plug - anyone else have this problem? - I’ve tried removing Alexa & adding it again but the problem persists 

HiI have 4 Sonos system in my house.Play5 (gen2)2x OneArcSince purchasing the latest Play One, the Sonosnet seems unstable.It is the second time now that all systems leave the network and can’t connect to wifi, except for the newest Play One which stays on the network.All are fairly near the router as I live in a small condo.In fact, when I try to connect the dropped system to my WiFi, they successfully get the password prompt, but entering the correct password leads to an “error, cannot connect”.Here is the latest diagnostic report #: 1097299673Thank You

I’d like to buy a sub and place it under my sofa (my wife wants it hidden) but I’ve measured and while it will fit, it will be pressed up against the fabric of the bottom of the sofa. There will be no air between the sub and the furniture or floor.Can anyone inform if this would negatively impact the quality of the sound I’d get?

I currently have a playbar and two rear surrounds and sub.  At times I move my two rears to full music playback when entertaining.  I recently moved my main TV to Apple TV as playing my itunes on the tv with lyrics is a pretty cool feature.  However, since the system is routed through the TV I can only use ambient mode for the rears which really lessens the experience.  My questions are….Is there a work around here? If I upgrad to the ARC does the work around options make more sense?  Thank you 

Hello -I’m having some problems with the picture on my TV and my Sonos ARC (Plus two SL’s in back of the room). First of all, here is my set up. TV: Visio V Series (purchased in December 2019). My TV connects wirelessly to the internet, as does my Apple TV and my Nintendo Switch).I have 3 HDMI inputs in my TV, which are summarized as follows:HDMI 1 (ARC): My Sonos ARC SoundbarHDMI 2: My Cable box (Xfinity, if that matters)HDMI 3: I have an HDMI Switch plugged into this, which includes a Blu Ray Player, Nintendo Switch, and my 4K Apple TV The problem is that when I am watching cable or watching anything on my Apple TV, the screen goes black for a moment (anywhere from 2-4 seconds) before it resumes play. Sometimes, it will be hours before this happens, and other times, this will occur 3-4 times per hour. I *sometimes* will get a message after one of these blackouts that my TV has “found” the audio system (but not all the time). The unusual thing is that this NEVER happens when I am play

I have 4 Amps connected in a wired ethernet daisy chain, which are then connected to a 24-port GE switch, which is in turn connected to my router.  All four have static IP Addresses, appear in the router’s client list, and show up in “my system” as online when logged into sonos.com via a browser.  Wireless on all 4 is disabled.  However, each one at some point will disappear from the app. I can tell when it’s about to happen.  When attempting to start music via Spotify in a room, if it doesn’t start playing right away, it will hang there for a while, throwing the “selected song cannot be played at this time” error before finally disappearing altogether.  I can only have it rejoin the system by power cycling the affected Amp, which is not totally simple as they’re in a rack.  This has been happening since install 2 years ago and I’m losing hope that there will be a software fix. 

Can I send a chromecast to and HDMI splitter that routes to the TV and Sonos Beam?  if so, is there any special setup?

Should I leave my Sonos Move on the charging ring permanently, or will this damage the battery?

Want to purchase an ARC but have a 2019 Samsung Q90 TV with One Connect Box - Have issues be resolved? I heard a patch or firmware update was coming out to address?

hi has anybody else been experiencing problems with Sonos and the new Music app that replaced iTunes. I can no longer import playlists created on the Music app to Sonos.Sonos no longer recognises .xml files generated by the app.I’ve tried both the ‘iTunes Music Library.xml’ as generated automatically by the Music app  and individual playlists as .xml from Music but Sonos won’t read them. If I place an old iTunes generated .xml into the Sonos folder it reads it and updates the library accordingly so I know there isn’t a problem with where I’m placing files.Any solutions anyone? Thanks!

I have two Sonos-One speakers, each in a separate room. When streaming music stored on our NAS device, over our Orbi WiFi, it works flawlessly. When streaming music from Spotify, one speaker (always the same one) drops out every couple of minutes or so. I cannot understand why an internet buffering issue would only affect one speaker. Can anyone suggest a reason and a fix? thanks.

Hello, I can’t find the email support address for support issues?

Hello,I have multiple sonos devices. All of them are placed on WM = 0 as my ARC is wired.All other devices (Sonos Play: 1, Sub, Sonos Ones, Sonos Play_5s) are all on WM = 0 apart from a single Sonos One. I have power cycled it, factory reset to no avail.If I factory reset and wire it, it will show up as WM = 0; however as soon as I unplug the ethernet cable out of the One it goes back to WM = 1.Diagnostic 1596752830Any ideias? you help is appreciatted!    

Hello, is to possible to connect Samsung Smart TV (comaptible with Aiplay 2) to Symfonisk speaker straight away or do I need another device for the set up? Thank you

With Roam I won’t always be on my WiFi thus reaching my NAS-based library will be tricky.  I could use the remote app that comes with my NAS but it’s clunky.  I would prefer to define my music library in S2 and thus reach it via 4/5G.   Is this possible?  If so, how to set up?

Can the new Roam speaker, or any other small speaker, be connected to my smart T.V. to improve spoken word on T.V. programmes (muffle speech a problem for me). I could buy a Beam soundbar but I’m thinking of something that could be placed next to me to improve the clarity of sound for me and at the correct volume for me without having something like the Beam which might be too loud for my wife?The only Sonos speaker I have at the moment is a Play5

Hi Everyone, I’m considering purchasing a Ring doorbell and would like to have it “ring” through my current Sonos Setup (Play Bar, Play1, One).   I see mixed reports on the success (and complexity) of integration. I don’t really fancy having a dedicated device to Chime or rely on my phone in the house So, is my simple requirement for a notification from Ring to Sonos to alert me someone at the door unrealistic? Thanks! 

I want to ask what Sonos product is better for use with my computer. I am thinking if the new Sonos Roam could be use for it?Thanks a lot for the feedback about this quations

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I recently setup both an Arc and Beam and connected them to TV’s in two separate rooms.  We had just moved into a new home without WiFi, so I used my hotspot on my cell phone to setup both the Arc and Beam using the Sonos App.We now have internet at the home, and I want to change the setup to connect to the home network.I reviewed the information on how to change Networks, and attempted to follow these instructions:Open the Sonos app for iOS or Android and wait while it searches for your Sonos system. Note that this process cannot be completed using the Sonos app for Mac or PC. When you see the message "Unable to connect to Sonos," tap Learn More. Tap Changed router or WiFi settings?I did receive the “Unable to connect to Sonos”; however after 10 minutes of waiting, it never provided a Learn More tab.I then attempted to use my Hotspot and access the Network Settings through the Sonos App; however, I could not find anywhere within the App to change or modify the Network Settings.It appe

I have music stored on my sd card on android phone and when playing through the sonos one in my kitchen always stops after 1 track, won't play an album continuously, no problems with Spotify or music services, just my old albums I have stored which aren't available online, has anybody had this problem and know any fixes, thank you

We recently purchased an Arc and a 5 with the assumption that our existing Play 5 would pair with the new 5 for the surround rears. The app (s2) would only allow me to connect our old Play 1’s. Is it possible to use a Play 5 and 5 together or will I need to buy another 5?

Hey Sonos Team: will you guys ever be adding subwoofer level controls to the main screen of the app. I find and I’m sure others find it takes a lot of steps just to adjust subwoofer if say watching a movie at home etc.  thank you,George