Arc video output not showing

2 replies
315 views

Hello. My sonos arc recently stopped show its splash/video output. I have Samsung qled Q75R. Previously had similar issue but rebooting arc(power cycle) fixes issue, but now nothing helps. Hdmi cable is fine. Sound also works.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

G

GuitarSuperstarAnswer

Lead Maestro

If you are referring to the Arc’s screensaver, Sonos disabled this feature on Samsung TVs because it caused some problems with the eARC connection. Read more about it here:

"Receive with simplicity everything that happens to you." - Rashi

G

GuitarSuperstarAnswer

Lead Maestro

If you are referring to the Arc’s screensaver, Sonos disabled this feature on Samsung TVs because it caused some problems with the eARC connection. Read more about it here:

"Receive with simplicity everything that happens to you." - Rashi

P

prieditismAuthor

Contributor I

Hello. Yes thats exactly what i meant. Screen sacer dissapeared recently. However i never faced with audio related problems. Arc always reproduced sound correctly and no issues where found. Even Dolby digital + always worked with Netflix. So this is surprise for me. Screen saver was good fueture when listening just a music.

Sign up

Login to the community