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jeromep
Trending Lyricist I
February 13, 2021
Answered

SiriusXM dreaded “Unable to play the selected item.” error

  • February 13, 2021
  • 12 replies
  • 4077 views

Here we go again.  The dreaded Unable to play selected item error has popped up on 2/13/21,  Sonos app seem able to browse the SiriusXM catalog, and show playing title names, but no matter the station you select it does not connect and presents the error.  SiriusXM plays fine through its native app.  I’ve done the obligatory delete and re-add the service to Sonos, but that doesn’t change the issue.  Status.sonos.com shows that SiriusXM is ok, but it certainly is not.  Other streaming services including Sonos’ own services continue to stream fine.

I hope somebody at Sonos is watching and will look into this.  This whole structure where streaming services have to pipe their content through, and maintain, a connection with Sonos is aggravating.

Diagnostic 1463009795

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Best answer by Rowena B.

Hi folks, thank you for reaching out to the Sonos community. We have identified a problem with SiriusXM on Sonos and are working with them on a fix. You may be unable to start playing music on your Sonos until it’s resolved.  You may check the status of the issue has been fixed. If you need help with any other information, please be sure to let us know.

12 replies

TonedeafinMI
Lyricist I
February 13, 2021

I too am suffering from “Unable to play - the connection to SiriusXMwas lost”; why?

 

    jeromepAuthor
    Trending Lyricist I
    February 13, 2021

    I too am suffering from “Unable to play - the connection to SiriusXMwas lost”; why?

     


    I doubt anyone at Sonos is watching over the weekend.  However, doing a diagnostic and putting that diagnostic number in the thread can be helpful for them when they eventually pick up the thread and look at it.  I probably should give you a thumbs up, like, because you are having the same issue.  I’m glad to know I’m not the only one.

      Kb1
      Lyricist I
      February 13, 2021

      Same issue here.  I’ve opened up a case 02614929.  
      very frustrating.  

      Byron Roye
      Enthusiast I
      February 13, 2021

      I have the same issue.  I will create a ticket.  

      jeromepAuthor
      Trending Lyricist I
      February 13, 2021

      Same issue here.  I’ve opened up a case 02614929.  
      very frustrating.  

      Curious, where did you go to open a case?  I never seem to fine a place on the site to get that done.

      Kb1
      Lyricist I
      February 13, 2021

      I went through the support chat.   Ran through the troubleshooting & when it didn’t resolve the issue it enabled me to open case.  

      TonedeafinMI
      Lyricist I
      February 13, 2021

      Thanks jeromep.

      I too have searched for the opportunity to open a ticket - to no avail. Even a quick google search yielded no help in creating a ticket [at least for me].

      Diagnostic 1927112941

      Rowena B.
      Rowena B.Answer
      Retired Sonos Staff
      February 13, 2021

      Hi folks, thank you for reaching out to the Sonos community. We have identified a problem with SiriusXM on Sonos and are working with them on a fix. You may be unable to start playing music on your Sonos until it’s resolved.  You may check the status of the issue has been fixed. If you need help with any other information, please be sure to let us know.

      Help others find useful content by clicking the like button and selecting the best answer to your question.
        jeromepAuthor
        Trending Lyricist I
        February 13, 2021

        Hi folks, thank you for reaching out to the Sonos community. We have identified a problem with SiriusXM on Sonos and are working with them on a fix. You may be unable to start playing music on your Sonos until it’s resolved.  You may check the status of the issue has been fixed. If you need help with any other information, please be sure to let us know.

        Ok, so while the connection to SiriusXM is not fixed, I’m very glad that it has been acknowledged.  Thanks for responding.

        Lynnn
        Contributor I
        February 14, 2021

        I had this issue earlier today (2/13/2021), I checked that status page referenced above and it showed ALL Systems Operational. 
         

        I refreshed my connection to SiriusXm (changed my password and forced a new login).  The problem persisted. 
         

        Several hours later, but with no subsequent changes on my end (1:00 am 2/14) it’s working again.
         

        Please post here the root cause and resolution you guys get from your tickets. 

        Listening
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