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jeromep
Trending Lyricist I
February 13, 2021
Answered

SiriusXM dreaded “Unable to play the selected item.” error

  • February 13, 2021
  • 12 replies
  • 4077 views

Here we go again.  The dreaded Unable to play selected item error has popped up on 2/13/21,  Sonos app seem able to browse the SiriusXM catalog, and show playing title names, but no matter the station you select it does not connect and presents the error.  SiriusXM plays fine through its native app.  I’ve done the obligatory delete and re-add the service to Sonos, but that doesn’t change the issue.  Status.sonos.com shows that SiriusXM is ok, but it certainly is not.  Other streaming services including Sonos’ own services continue to stream fine.

I hope somebody at Sonos is watching and will look into this.  This whole structure where streaming services have to pipe their content through, and maintain, a connection with Sonos is aggravating.

Diagnostic 1463009795

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Best answer by Rowena B.

Hi folks, thank you for reaching out to the Sonos community. We have identified a problem with SiriusXM on Sonos and are working with them on a fix. You may be unable to start playing music on your Sonos until it’s resolved.  You may check the status of the issue has been fixed. If you need help with any other information, please be sure to let us know.

12 replies

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Rowena B.
Rowena B.
Retired Sonos Staff
February 15, 2021

Hi @Lynnn, thanks for reaching out to the Sonos community and letting us know about your concern. Sorry to inform you that we don’t have information to share with you. If there’s a problem with a music service that is not working with Sonos, our engineers coordinate with them for the fix. The only thing Sonos does is to point to a server that has been provided by SiriusXM and show the information on that server. There are other factors that might be causing the issue like wireless interference could cause intermittent connectivity, disconnection, slow network connection, slow data transfer, and poor signal strength. In case you encounter the same, I recommend contacting our support team with your full network setup including the make and model of each device, and for more in-depth troubleshooting steps.
Please let us know if you have any further questions or concerns, we'll be glad to assist you.

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redrollsin
Lyricist I
March 14, 2021

Has this issue been resolved for anyone? I still cannot use Siriusxm on Sonos- no issues with Sirius app though.

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