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Answered

Speaker in group stops playing at the end of a song?

  • March 12, 2021
  • 1 reply
  • 103 views
E

Hi,

I have a gen 1 play 5 and gen 1 play 1 in my apartment. Ive noticed that a a couple times when my speakers are grouped, suddenly my play 5 will just stop playing audio, but I hear my play 1 in the other room still going. This has only happened a few times and every time its just the last 10 seconds or so of the song. Then it will start playing the next song like nothing happened. Anyone else have this happen at all? Any potential fix?

Best answer by Stanley_4

Could be several things, likely WiFi connection issues, the Sonos Support FAQ has some good suggestions. 

Wait for it to happen again, quickly submit a diagnostic to Sonos and then contact Sonos Support to have them look at your submission. By phone is usually best but here also works if the phone is difficult.

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1 reply

Stanley_4
  • Stanley_4
  • Lead Maestro
  • Answer
  • March 13, 2021

Could be several things, likely WiFi connection issues, the Sonos Support FAQ has some good suggestions. 

Wait for it to happen again, quickly submit a diagnostic to Sonos and then contact Sonos Support to have them look at your submission. By phone is usually best but here also works if the phone is difficult.

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