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lgaretio
Contributor I
March 7, 2021
Answered

The Samsung remote control has stopped controlling Movistar TV

have a Samsung UE65RU7025 TV.
I have Movistar TV cable service in Spain.
Everything worked perfectly with the Samsung One remote.
A single remote control for everything.
I have purchased the Sonos Arc + Subwoffer.
The remote control for Movistar has stopped working.
Any solution?
Thanks.

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    Airgetlam
    AirgetlamAnswer
    March 7, 2021

    Sonos can only recognize one ‘set’ of IR codes. I would expect you programmed your Sonos to recognize the IR codes that are associated with Samsung, so you would need to program your Moviestar remote to tell it that it is controlling a Samsung TV as well, so it would send the same IR codes that Sonos is expecting. 

    Or, you could reprogram the Sonos to use only the Moviestar IR codes, using the normal process, and it would then stop responding to the Samsung remote. 

    It’s usually better to program one of the remotes so it uses the same codes as the other, in case either remote is used. 

    Bruce
    View in thread

    3 replies

    Airgetlam
    AirgetlamAnswer
    March 7, 2021

    Sonos can only recognize one ‘set’ of IR codes. I would expect you programmed your Sonos to recognize the IR codes that are associated with Samsung, so you would need to program your Moviestar remote to tell it that it is controlling a Samsung TV as well, so it would send the same IR codes that Sonos is expecting. 

    Or, you could reprogram the Sonos to use only the Moviestar IR codes, using the normal process, and it would then stop responding to the Samsung remote. 

    It’s usually better to program one of the remotes so it uses the same codes as the other, in case either remote is used. 

    Bruce
    106rallye
    106rallye
    March 7, 2021

    The Sonos Arc should be connected to the HDMI-ARC port of the TV and so be controlled by the TV (via HDMI-CEC). There's no need for ir-codes in this set up.

    Is your Samsung capable of sending ir commands to the Movistar box (my Samsung is capable of controlling the STB's of the biggest TV-providers in the Netherlands this way)?

    lgaretioAuthor
    Contributor I
    March 11, 2021

    The Sonos Arc should be connected to the HDMI-ARC port of the TV and so be controlled by the TV (via HDMI-CEC). 

    With my Samsung remote, I controlled all devices, including cable provider Movistar.

    When installing Sonos, the samsung remote control has stopped controlling Movistar.
    That's the problem.

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