Answered
Connect does not connect, since upgrading to S2.
Since upgrading to S2, connect stopped working. call tech support. they say I have to replace the unit. Is this normal?
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Yes there is D101 1809C 94-9f-e3-B7-F0-28-F
When I connected at home, it stayed for a few minuttes and then goes back to solid light and does not connect. Weird thing is the ethernet ports light up too even though there is no cable plugged in
Hey
I’d highly recommend getting in touch with our customer care team. In my experience, Ethernet lights lighting up when nothing it connected is a sign of the product failing to boot correctly. The support agent you speak to will be able to verify this and let you know what to do next.
Let us know how you get on.
Edit: I see you’ve already done this… If they’ve suggested a replacement then yes, that sounds like the way it should be. If you need further clarification my suggestion still stands; get back in touch with them with your queries and they should be able to explain.
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