Contributor I

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Connect does not connect, since upgrading to S2.

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Since upgrading to S2, connect stopped working. call tech support. they say I have to replace the unit. Is this normal?

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James L.Answer

Retired Community Staff

Yes there is D101 1809C 94-9f-e3-B7-F0-28-F

When I connected at home, it stayed for a few minuttes and then goes back to solid light and does not connect. Weird thing is the ethernet ports light up too even though there is no cable plugged in

Hey @hebr,

I’d highly recommend getting in touch with our customer care team. In my experience, Ethernet lights lighting up when nothing it connected is a sign of the product failing to boot correctly. The support agent you speak to will be able to verify this and let you know what to do next.

Let us know how you get on.

Edit: I see you’ve already done this… If they’ve suggested a replacement then yes, that sounds like the way it should be. If you need further clarification my suggestion still stands; get back in touch with them with your queries and they should be able to explain.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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GuitarSuperstar

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hebrAuthor

Contributor I

Yes there is D101 1809C 94-9f-e3-B7-F0-28-F

When I connected at home, it stayed for a few minuttes and then goes back to solid light and does not connect. Weird thing is the ethernet ports light up too even though there is no cable plugged in

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James L.Answer

Retired Community Staff

Yes there is D101 1809C 94-9f-e3-B7-F0-28-F

When I connected at home, it stayed for a few minuttes and then goes back to solid light and does not connect. Weird thing is the ethernet ports light up too even though there is no cable plugged in

Hey @hebr,

I’d highly recommend getting in touch with our customer care team. In my experience, Ethernet lights lighting up when nothing it connected is a sign of the product failing to boot correctly. The support agent you speak to will be able to verify this and let you know what to do next.

Let us know how you get on.

Edit: I see you’ve already done this… If they’ve suggested a replacement then yes, that sounds like the way it should be. If you need further clarification my suggestion still stands; get back in touch with them with your queries and they should be able to explain.

Translate

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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hebrAuthor

Contributor I

The issue I have is, the system was working fine until I upgraded to S2, where it crashed my connect device. Your support want to replace with a device of the older model which already has a new replacement and offering a 30% discount, not sure why I cannot use the same discount and upgrade to a new device, which you are not allowing me to do. in a few months you will stop supporting Connect, at which point I have to upgrade to another device.

Sonos customer service is pathetic for the products they have. I do not see how they even retain clients this way. I would rather move on to a better company which helps the clients more than just try to keep selling outdated products

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