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JREZ
Contributor I
February 10, 2021
Answered

Want to purchase a Sonos Arc but have a 2019 Samsung Q90 TV with One Connect Box - Have issues been resolved?

Want to purchase an ARC but have a 2019 Samsung Q90 TV with One Connect Box - Have issues be resolved? I heard a patch or firmware update was coming out to address?

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Corry P
Corry PAnswer
Sonos Staff
March 10, 2021

Thank you all for all your efforts and testing. A system update has now been released which includes a fix to this issue (it disables the Sonos “screensaver” on an Arc if connected to a Samsung TV). Please update your Sonos systems. If you’re still experiencing problems after updating, please let us know.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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12 replies

Corry P
Corry P
Sonos Staff
February 11, 2021

Hey @JREZ 

Welcome to the Sonos Community!

Thanks for reaching out here on the community to get clarification around your Arc purchase. We’re actively working with Samsung to address any issues. With that said I don’t have exact information about exactly when this will be resolved, but rest assured that it will be.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Naekyr
    Enthusiast II
    February 11, 2021

    Is this about the arc misinterpreting 7.1 lpcm signals?

    SONOS ARC | SONOS Sub | SONOS Play 1 x 2 | LG C9 OLED | PS5 | RTX3090 Gaming PC | Sennheiser GSP600 Headset | Audio Pro T8L Desktop Monitors
    Corry P
    Corry P
    Sonos Staff
    February 12, 2021

    Is this about the arc misinterpreting 7.1 lpcm signals?

    If it were, the Arc would have playback issues with all TVs, which is not the case. 

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    106rallye
    106rallye
    February 12, 2021

    As I understand it the Arc did not work well with 2020 Samsung eARC models that come with a Connect box. Not with 2019 non-eARC models.

    Sonos is testing an update for this problem.

    JREZAuthor
    Contributor I
    February 15, 2021

    I have a 2019 Model with the One Connect Box… I ordered the Arc.. so we will see

    QN65Q90RAFXZA

    Is the model I have…

     

    thanks

     

    JREZAuthor
    Contributor I
    February 15, 2021

    So if it is a 2019 Non-eArc would I still get Dolby Atmos? Either case as long as it works well and reliably ...again Thanks

    John

    106rallye
    106rallye
    February 15, 2021

    You will get Dolby Atmos (compressed) from apps on your TV (if they provide Atmos), just not uncompressed from external sources until. On some TV’s Samsung has promised to provide eARC with an update.

    JREZAuthor
    Contributor I
    February 18, 2021

    Thank You….still amazes me how quiet Samsung seems to be on this whole issue with so much discussion on this topic out there….Thanks

     

    Until this FIX is out from either SONOS or SAMSUNG - would the HD FURY ARCANA - Adapter HELP? or Even work with the One Connect Box?

    JREZAuthor
    Contributor I
    February 26, 2021

    OK - My Sonos Arc Arrived...and honestly not sure the best way to connect it to the Samsung One Connect Box as the TV itself has no connections on it, only the the Cable to the One Connect Box.

    - 2 Options -

    Optical Out via supplied adapter, but I think then no Dolby Atmos at all?

    or

    There are 4 HDMI ports on the One Connect Box but not sure which supports eArc? Also, does anyone know of the HDMI cable provided is a standard HDMI or special one, as I need to get one about 2ft longer to reach the One Connect Box? 

    Any Help and Guidance Greatly Appreciated.

    Thanks

     

    GuitarSuperstar
    Lead Maestro
    February 26, 2021

    Connect the Arc with just the HDMI cable for the highest quality audio. Look for the HDMI port labeled ARC on the One Connect Box.

    The Sonos supplied HDMI cable is just a standard ultra high speed cable. If you need a longer one, I recommend this KabelDirekt cable: https://www.amazon.com/dp/B07CMF1VJZ

    "Receive with simplicity everything that happens to you." - Rashi
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