Want to purchase a Sonos Arc but have a 2019 Samsung Q90 TV with One Connect Box - Have issues been resolved?

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Want to purchase an ARC but have a 2019 Samsung Q90 TV with One Connect Box - Have issues be resolved? I heard a patch or firmware update was coming out to address?

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Corry PAnswer

Sonos Staff

Thank you all for all your efforts and testing. A system update has now been released which includes a fix to this issue (it disables the Sonos “screensaver” on an Arc if connected to a Samsung TV). Please update your Sonos systems. If you’re still experiencing problems after updating, please let us know.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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106rallye

According to this picture HDMI3 on the Connect box is the HDMI-ARC: q90r-inputs-back-large.jpg (3840×2160) (rtings.com) (via Samsung Q90/Q90R QLED Review (QN65Q90RAFXZA, QN75Q90RAFXZA, QN82Q90RAFXZA) - RTINGS.com). It is labelled as such.

And you are right: optical does not give you Atmos. So HDMI-ARC is the way to go.

Corry PAnswer

Sonos Staff

Thank you all for all your efforts and testing. A system update has now been released which includes a fix to this issue (it disables the Sonos “screensaver” on an Arc if connected to a Samsung TV). Please update your Sonos systems. If you’re still experiencing problems after updating, please let us know.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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