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James L.
James L.Answer
Retired Community Staff
February 25, 2021

Hi @timmychadwick,

 

You’re correct in that we no longer accept support requests via email.

We do however still offer phone and chat support as GuitarSuperstar correctly pointed out.

Chat is available in English under the UK, US and Australia options on the support page, though it’s important to note you don’t need to reside in the country that chat is advertised under to get support there. Since you’re in South Africa, the UK hours of operation will likely be the best option for you, though you’re welcome to pick another option if that doesn’t suit.

 

Let me know if you have any other concerns.

 
 
 
 
 
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9 replies

GuitarSuperstar
Lead Maestro
February 16, 2021

Sonos Support can be contacted via online chat or by phone: https://support.sonos.com/s/?language=en_US

"Receive with simplicity everything that happens to you." - Rashi
timmychadwickAuthor
Trending Lyricist I
February 16, 2021

Thanks.

The online chat is far from ideal as no “ticket” is opened and no response or resolution is committed to by Sonos. One can only hope someone answers, which is not proper or professional support in my opinion.

Calling is not an option if you are on the ther side of the ocean...

For me, Sonos should effect a proper CRM system.

GuitarSuperstar
Lead Maestro
February 16, 2021

What country do you live in?

"Receive with simplicity everything that happens to you." - Rashi
timmychadwickAuthor
Trending Lyricist I
February 16, 2021

South Africa, but that is not the point.

I prefer email support. 

Hopefully someone from Sonos reads and responds to this...

Thanks

GuitarSuperstar
Lead Maestro
February 16, 2021

Here are a couple of phone numbers and an email address in South Africa if you are interested: https://learn.sonos.com/za/contact/

"Receive with simplicity everything that happens to you." - Rashi
timmychadwickAuthor
Trending Lyricist I
February 16, 2021

Thanks.

Sent an email to this address, this is the response I got

“Thanks for taking the time to reach out to us, we're here to help. This email address is no longer monitored, instead you can reach us by submitting your question via the web at http://support.sonos.com. You’ll also find answers to common questions and alternative ways to contact us. 

We look forward to hearing from you”

Seems like Sonos get their members to try and sort technical issues out and when the members can’t assist, nothing happens.

This is very poor service in my book.

 

 

 

 

James L.
James L.Answer
Retired Community Staff
February 25, 2021

Hi @timmychadwick,

 

You’re correct in that we no longer accept support requests via email.

We do however still offer phone and chat support as GuitarSuperstar correctly pointed out.

Chat is available in English under the UK, US and Australia options on the support page, though it’s important to note you don’t need to reside in the country that chat is advertised under to get support there. Since you’re in South Africa, the UK hours of operation will likely be the best option for you, though you’re welcome to pick another option if that doesn’t suit.

 

Let me know if you have any other concerns.

 
 
 
 
 
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
timmychadwickAuthor
Trending Lyricist I
February 25, 2021

Thank you

Alexxa1
Lyricist I
March 10, 2021

I had the same issue. I got my answer thank you.

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