Answered

I am convinced something is wrong with one of my speakers, but I am trying to diagnose it.  In playing apple music, using the S2 app, directly to a Sonos Play one, songs will play half way through, then skip to the next, or will skip several resulting in long periods of silence.I have tried unplugging the device and plugging back in, I have tried moving closer to an access point, I have tried rebooting the network (which should not be a resolution unless it only has to be done with updates).  Nothing seems to be fixing this.Playing from the app should be the purest way of playing anything (it cuts out Alexa, it cuts out airplay, etc).What else can I try?

Hi,  We got 4 sonos player 1 speakers in the flat. Since December 2019 when using sonos the songs skip to the next song before finishing (this occours with Spotify, YouTube Music and Sound cloud through the sonos app). E.g. We can't search and play a spesific song without the song skip before being played through. If we liste to a channel or radio through sonos it normally works fine so it has something to do with the app and not interference. We also tried to play sonos directly from Spotify to the speakers without the app and it seem to work fine. In other words it is the app and not the wifi that is the problem.  I have Sony phone that I use and my girlfriend has an Iphone. We have used the same phones for a year now and the problem started in December.  We are also having trouble with getting all 4 speakers to play at the same time. Strangely, the speaker next to the wifi is the one with the most trouble and the one furter aways normally got connection. We have tried to re-install

When playing Atmos through Arc volume on S One SL surrounds will sometimes be very loud.  It will almost sound like it is as loud and same sound that is coming out of Arc itself, then sharply cut back to a lower level surround only type sound. Any thoughts to start troubleshooting?The source is Netflix Away. Arc, Gen 3 Sub, 2 S One SL.Thank you,Scott  

This question has been around for several years and does not appear to have been resolved. I discovered it last night with 3 of my albums named Maiden Voyage.  A search for the by album name brings up  one listing with all 3 albums’ tracks.  If I search by artist, yes then only one of the albums appears. Sonos it is time to address this issue.

I’ve been using this app for quite some time across several Sonos devices and yesterday the app when opened was empty of content and displaying a message “unable to browse music”. I uninstalled the app and reinstalled it but the problem remains. What is the problem and who owns it - Sonos or radio.net?     

Looking for some help.  I have a Playbar (ethernet to Google Nest router), Play5, 2 Play1s, Sub, and a Move.  The Playbar is the only speaker connected via ethernet.  All of the other speakers appear to be connecting to my home WiFi.  In About My System, it shows WM:0 for the Playbar and WM:1 for all the other speakers. Two questions…1) My Sub is not working (can’t feel it vibrate).  Note, in the Sonos app, in the System menu it displays Kitchen (+Sub) so it seems like it recognizes it.2) Is there a reason that all my devices (aside from the Move) are not connecting via Sonosnet instead of my Wifi?  My house is small so all the speakers are not too far apart. I’ve tried factory resetting all the speakers multiple times.  I’ve also tried connecting each device through an ethernet when resetting them.  However, once I unplug the ethernet, they connect through WiFi again.  And I don’t know how to make Sonos “forget” my WiFi.  Note, all the speakers work, except for the Sub (I just don’t u

Sonos thinks I upgraded to Sonos 2, but I didn't. Now it won't recognize my older speakers. I deleted my Sonos 1 apps, and re-loaded them. The icons clearly say Sonos 1, but the app still claims that my Play 1 and my Sonos Connect Amp are incompatible. How do I fix this?

We have a small house so I was looking at one or two Sonos Ones to pair with my Beam for TV but then be able to separate them for general music listening in separate rooms or on the balcony  - is this easy to do and would you recommend with one or two One’s

I am confused about how to stream audio from my MacBook Pro to my new Sonos Arc.any advice?

I just joined the Sonos community and set up a pair of One SLs in my living room and linked them as a stereo pair (Will connect to Arc and Sub for surround sound once they arrive). I purchased the Amp (connected to turntable and bookshelf Paradigm speakers) so I could stream my vinyl from the basement up to the living room. I started spinning a record and attempted to have it play on the SLs but no audio came out. When I unlinked the SLs as a stereo pair, the audio worked and came out of both SLs equally. Is there a reason the amp the won’t stream to a stereo pair of speakers? This would be disappointing as I would want to keep the SLs as a stereo pair for the surround sound, but also want to listen to vinyl. Don’t want to have to unpair every time!

Sonos Play:1 had a solid orange led this morning, unplugged, plugged back in and only a solid dim white light immediately and doesn't appear to be booting up and not able to see in the android controller? Diagnostic submitted 207883978

I am waiting to pick up my arc next week. I just got the 5's today. I can't use them with my TV unless I use the 3.5mm jack. I wanted to will I be able to pipe the sound from my TV through them once I have my arc connected?

Buonaserase acquisto un Sonos AMP posso collegare i diffusori Bose Acoustimass 3 Series IV?Il sistema poi garantisce una diffusione sincrona tra i diffusori Bose con i miei due Sonos one 2 generazione posti in stanze adiacenti con qualunque fonte di input (stremaing o connessa all’AMP tipo TV o DVD)?Grazie 

Hey guys! I just bought an Apple TV 4K, I’d like to learn more about it and use it at is full extent. So I got a few questions what’s your favorite thing to do on it? Favorite apps? Is there a way to watch live tv on it? Any tricks, hacks, recommendations?Thank you!Edit: Thank you all for your answers!  *Moderator Note: Modified in accordance with the community guidelines.*

I know Sonos only pander to us minority users that still play out own collections from NAS or Samba but would it not be possible to continue where the queue left off when changing briefly to a Radio Station? Instead it resets the queue back to the first track every time.

Soundbar white light not working but I have sound. Have reset but still no light? Any ideas?

Thank you for trying to help in advance, I’ve been tearing my hair out trying to solve the issue.My sonos system is all wired through a port and connect box.For years it has worked with the Virgin Hub 3 and Orbi in AP mode. I have now tried to configure with the ORbi in router mode to get the parental controls now the kids are online.I’ve tried the Hub 3 in modem and the Orbi in router mode as well as both in Router mode but the wired sonos cannot be accessed through the app in either case. Does anyone have any suggestions?

Hejsajeg kører med S1app og pludselig er alle mine højtaler forsvundet.jeg har prøvet alle jeres fejlfindingsmetoder og har nu fået ca det halve af produkterne tilbage på min app. Men resten vil bare ikke - mangler pt. 1 stk soundbar, 2 stk symphoni, 1 stk play 5, 2 stk play 1, 1 stk subdet er som om at jeg kan finde enhederne men det falder af igen under konfiguration app styres via iPad/iPhone iOS 14.2 og alt er opdateret.

Anyone else noticed and very annoyed by the missing buttons in v12.2.2 (at least on iOS & Android)? If I search within my services and load an album/playlist that way, I can still play/shuffle play. But those two CORE FUNCTIONS have gone missing when playlists/albums are selected from Recently Played. Which renders ‘Recently Played’ essentially useless.

Hello! I have several Echo Dots and several Sonos Ones throughout my home.  Recently (perhaps coinciding with my update to S2), when I say, “Alexa” in a room with an Echo Dot, a Sonos One in a different room responds, which of course I can barely hear.  Is there a way to choose a primary device for responding if multiple devices hear the wake word or to adjust the sensitivity of listening for the wake word per device? This used to work perfectly but now if I don't whisper to my Dots, the Ones always respond. Thanks!

I know this has been raised as a HDMI ARC problem but no, the issue is design. I want to occasionally listen to my tv via AirPods but Beam requires me to ‘physically unplug’ HDMI. Very 2011. Software update this please - keep internet, keep power, keep Alexa etc but toggle input off. If not give us a simple on off button. 

I am unable to connect my Play 5 gen 1 to bridge, line in also does not work.  The chime works when I press mute or volume but that is all.  The lights flash green but sometimes are just steady amber.  I have tried rebooting, factory reset, direct ethernet connection - nothing works.

Play 3 no longer works and led does not light at all despite plugging in again holding mute button. Is it broken completely?

I have two homes.  Each home has a wifi network with the same SSID (we’ll call it Gandalf for simplicity).  The idea was that anyone who had access to the SSID in house A would also have access in house B. I have a reasonable sized Sonos system in house A (Play:Bar, sub, and about 8 Play:1 and Connect devices).  At house B, I have a Play and a Move. I’m running into a problem getting Google Assistant set up on the Move at House B.  When i go into the Google Assistant setup process, it can not find the Move when it looks for it.  I have already stripped down the network (killed off the 5GHz access, and disabled the additional Access Points).   Could the fact that I have two systems on the same SSID be posing a problem?  Is there something else that’s causing this issue? Worth noting that I did have this working for about 2 weeks.  Then I had to reset a bunch of stuff with my Google account, and we’re back to square 0… Thanks 

Help! I got my Sonos Move today. I have older products and use the Sonos1 app. I cannot get the Sonos Move to connect to the system.