Skip to main content
Answered

Sonos Five issue

  • March 8, 2021
  • 2 replies
  • 50 views
lindaclover
Forum|alt.badge.img

Hello! 

 

So I have encountered an issue regarding a recent order from a local retailer here in Riga, Latvia. I ordered SONOS Five from their internet store - https://www.tet.lv/veikals/sonos-five-black.html which appears to really be SONOS Five. It looks the same as the one from the SONOS product page. 

 

They delivered me this product instead - SONOS PLAY:5 (Gen2) (see the pictures attached): 

Photo 1

Photo 2

Photo 3

Photo 4

When I contacted them about this issue, they insisted that it is the same product. Is it really because a simple google search seems to reveal different information? Also they are saying that after contacting SONOS, they have be assured that it is the same speaker.

Am I really mixing up two different products here?

 

In regards, Linda

 

Best answer by James L.

Hi @lindaclover, welcome to the Sonos community.

 

The pictures of the item you received are indeed of a Play:5 Gen 2, which is not the same model as advertised on that website.

As for differences between the two: Five features updated internal technology, including increased memory and a more powerful CPU, as well as a new monochromatic finish. The easiest way to tell the difference is on the logo on the grille; the Play:5 Gen 2 has it inside a rectangle whereas the Five has not.

 

Let us know if you have any other questions.

 
 
 
 
 
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

2 replies

James L.
Forum|alt.badge.img+17
  • James L.
  • Retired Community Staff
  • Answer
  • March 8, 2021

Hi @lindaclover, welcome to the Sonos community.

 

The pictures of the item you received are indeed of a Play:5 Gen 2, which is not the same model as advertised on that website.

As for differences between the two: Five features updated internal technology, including increased memory and a more powerful CPU, as well as a new monochromatic finish. The easiest way to tell the difference is on the logo on the grille; the Play:5 Gen 2 has it inside a rectangle whereas the Five has not.

 

Let us know if you have any other questions.

 
 
 
 
 
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    lindaclover
    Forum|alt.badge.img
    • lindaclover
    • Author
    • Contributor I
    • March 8, 2021

    Thank you James! 

    This answer will work as a proof that they are lying, even though I can see the difference between those two Sonos speakers, seems like customer support from this internet shop can not.

    Also, I doubt that they ever contacted Sonos with this issue. I hope this problem will be solved quickly and I will receive my Sonos Five soon!

     

    Terms & ConditionsCookie settingsAccessibility statement