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Lblumen
Contributor I
February 14, 2021
Answered

Unable to sort by genre

What happened to ability to sort by genre? It is blank. And artists are not listed alphabetically. 

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    Corry P
    Corry PAnswer
    Sonos Staff
    March 8, 2021

    Hi @Lblumen 

    Are you still having this problem? If so, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    9 replies

    James L.
    James L.
    Retired Community Staff
    February 15, 2021

    Hi @Lblumen, welcome to the community.

     

    Which music service is it that you’re experiencing this issue with? Could you also please provide a screenshot of the part of the app you’re experiencing issues with? This will help the community get a better understanding of what the issue could be.

     
     
     
     
     
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    LblumenAuthor
    Contributor I
    February 15, 2021

    Am not referring to streaming.  Am talking about my own music that is stored on my home network and phone.  The Sonos App no longer groups that music in any useable way.  Use to allow you to sort by genre and artists.  Genre nor longer supported and Artist is no longer alphabetical.  Sonos, as I understand it, is now effectively only for streaming, not playing your own music.

    controlav
    controlav
    Lead Maestro
    February 15, 2021

    Sounds like the OP is trying to play music files direct from their Android device, but its hard to be entirely sure. The limitations of this particular music source are well known and match the above report.

    And yes, Sonos these days give a much higher priority to streaming than file playback, and file playback from PC/Mac is a higher priority than direct device playback on Android.

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    LblumenAuthor
    Contributor I
    February 15, 2021

    Playback from PC/Mac has the same failures.   Not longer shows music under Genre’s nor listing Articles alphabetically.  If you have a large library of music, this makes using Sonos untenable.

    controlav
    controlav
    Lead Maestro
    February 16, 2021

    Playback from PC/Mac has the same failures.   Not longer shows music under Genre’s nor listing Articles alphabetically.  If you have a large library of music, this makes using Sonos untenable.


    I conclude something is wrong with your system, you should contact Support and figure out what. I tested S1 and S2 and against my collections and everything is the same as it ever was.

    Maybe you should start by re-installing the PC software?

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Belly M
    Belly M
    February 16, 2021

    I would remove the local library from Sonos and then add it back to see if that gets Genres and Artists behaving.

    LblumenAuthor
    Contributor I
    February 16, 2021

    I will try again to remove and re-add.  But I have done that before. Moreover, searching the Community, this is a common problem that seems that most users are having.

    controlav
    controlav
    Lead Maestro
    February 17, 2021

    I will try again to remove and re-add.  But I have done that before. Moreover, searching the Community, this is a common problem that seems that most users are having.

    Not at all, this is common for one of the music services (YTM? I forget), but AFAIK you are the only person reporting issues with local library and genre/alphabetizing. The code (and issues) for local libraries is utterly unrelated to the code for music services.

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      Corry P
      Corry PAnswer
      Sonos Staff
      March 8, 2021

      Hi @Lblumen 

      Are you still having this problem? If so, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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