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I have 2 new One speakers and have added them to my sonos system as a pair. I am trying to add them as surround sound to my playbar but the app does not recognize them for surround sound. They work fine as a pair of stereo speakers in the room but I got them to add for surround sound. Any suggestions?

Just have my first sonos speaker, the move.  Thinking of buying a sound bar, a suband another move. Can I play 2 move speaker as seround speakers in 5.1?

Hello,    Ive recently bought the new iPhone SE and wanted to use the true play feature on my paired play 5s but I instantly get a network problem even though I’m connected to the same WiFi network as the speakers. I thought I’d try it on my iPad instead and it works perfectly fine, speakers tuned! I’ve triple checked all my settings, phone is updated, app is updated, WiFi network is correct. Has anyone else experienced this issue with the new iPhone SE or maybe even the iPhone 8 (as it’s pretty much the same phone). Everything else works on my iPhone SE: playing music, creating stereo pairs etc etc.

Hi guys,I haven’t got an email to contact support about this, it does not give me any option or to chat to an agent.I purchased my Sonos One (Gen 2) Only 6 months ago, the sound is distorted it was working perfectly up until recently completely distorted. The unit is unusable. I’ve attempted to restart it, tried every setting, all the troubleshooting tips and help I’ve been through have not made it any better. I was hoping someone could help me, or I could speak with a member of staff or email them, as I believe I’m still within my warranty rights. Can anyone assist? Thank you

I have just connected my Zone Player back into my system after moving house 2 years ago. It says it needs an update but unable to connect to update centre. Error 1101 Is it now redundant or can I get an old update to fix it? All other players and amp working fine. 

Hey,  Just bought a Sonos speaker for my daughter and I, but she set it up, and now when I connect to the speaker, under "my Sonos" all her favorit channels are shown on my device as well.  Can we some how have our own "my Sonos" (one for each of us) or are we bound to have to mix our preferences and my daughter and I to have no privacy in choice of podcasts and music?  Thank you all in advance.

I’m considering upgrading from the Sonos Connect but it is not clear to me whether the S2 update enables the Sonos Port to stream high resolution audio via coaxial digital. I would appreciate any feedback from subscribers to the forum.

Currently, I am connecting my PlayBar with TV via digital audio output  I am looking for brand new TV.  Is it a must that the new TV must have the digital audio output? Can I use the HDMI-ARC to connect my PlayBar with the new TV w/o the digital audio output? For assistance 

Play : 1 - How can I play the music file(mp3) in my ipone? I use neutron player(app) for flac file in iphone. can I play it with sonos play : 1?? Please tell me!!!!  Sonos!!!

Can I play I tunes music from my phone on my Sonos speakers 

Can someone tell me how to stop the crackle/ static noise on my sound bar hooked up optically in front of LG C7P? Seems like a lot of people having this problem and theres no fix. diagnostic #8262397 .

Hi - I’ve just invested in a Sonos Beam and am unable to get a connection using the HDMI Arc socket on my Panasonic TX-40DX700 - launched in 2016. Following advice from other posters I have:disconnected all other HDMI leads from the TVunplugged both TV and Beam for five minuteschecked cable is secure both endsensured that I connected using the correct HDMI socket (middle of three)only connected the cable when the TV was switched on (when I do this the tv sound is muted)set the Viera Link to ‘on’ in settings on the TVset TV sound to Home CinemaWhenever I use the Sonos app to link the TV to the Beam I get the following message ‘HDMI ARC not detected. Make sure the HDMI cable is connected to the ARC port and your TV is on’. To check that the Beam was working I connected up using the optical lead. Immediately the TV’s sound came out of both the Beam and the TV. I tried to change the sound setting on the TV to Home Cinema rather than TV but that option was unavailable.I’m starting to run ou

What is the loud switch in eq on the app for. I have a Sonos BeamNew to Sonos sorry if this is a daft question 

The beam is installed and wired to the TV (ARC). But it still says that the ARC-connection still is not set up properly….. I already use the beam to play Spotify from my iPhone but now I want to add the TV.

I'm about to upgrade my Play 5s (gen1) to the new FIVEs.  Will the FIVEs still pair with my gen 1 Sub?  Moving all, hardware to S2 environment and note Sub is still supported by S2.   Hoping I can keep existing Sub.  Any advice?  

Hello, I’ve problems with Spotify playlist on the alarm. It does not start. I’ve a premium account, so i pay for Spotify with a family account.Streaming is no problem from devices. I’ve made several diagnostics and contacted Sonos (in the Netherlands).I’ve no issues regarding no network connection or whatever. Radio does work. Spotify does not work on a alarm, always the chime sound instead of Spotify playlist. Tried on Play3, AMP so no device related problem.Situation: Everything is S2 upgraded.on bottom floor: cable connected Boost (prime router, ASUS imesh network), Arc, 2xOne SL, Sub (gen3) second floor: two separate Play3 third floor: cable connected Play One on cabled imesh ASUS network, Play3, AMPI’ve no problems with Wifi, no problems with Sonos. The’ve checked the network and everything was within “safe” connection zone (all green). Can someone please tell me why doe the Spotify account not start in the morning? It had been working fine before. The problems started round june/

Can i not use my own sonos login when connecting to sonos system on my work or at my friends? 

So I was listening to music in both rooms then all of a sudden it stoped connecting to the sonos 1 through wifi and I can’t get it too connect. I done a diagnostic ( 65327139). I’ve reset it disconnected and reconnected with the Ethernet cable etc and nothing works 

My S2 app suddenly will not connect to the speakers but I can still play music through Alexa. 

So on the App on my PC I can see my 'Sonos Playlists' as an option to select a music source. However, on the app on my iPhone that option isn't available? I can select 'imported playlists' , Artists, Albums etc. but not Sonos Playlists?

Hi, I’ve been owning a Playbase for a bit more than one year and I’ve just bought 2 SL Ones to augment the sound experience for my TV.The Playbase has been set up with the previous version of the app, but the new SL Ones have been set up with the new S2 app. I want all these speakers to be configured in the same room but for some reason it is impossible for me to see the Playbase in the new S2 app. When I try to set-up new product, it just never shows up. When I open the old app, it just direct me to the new app, so I’ve kinda lost any ability to control my Playbase, even though it still shows up in AirPlay.Any thoughts?Thanks

I have 2 Play1 speakers, sound bar, and sub set up for surround sound in my Den.  I purchased 2 more Play 1 speakers and added them but it created a Den 2?  I can manually activate both sets for music but it will only play 2 speakers for surround sound.  Is there a way to have them play automatically for both music and TV surround sound?  Appreciate any input!

I have the Sonos app on both my iphone 11pro and my iPad Air 3rd generation.  I am running the latest IOS software and have an up to date Sonos app on both devices.  Whenever I try to launch the app on my iphone when the app is already open on my ipad, I get a greyed out screen (I have a screen shot).  This does not change, unless I close the app on my ipad.  Once I do that, it takes about a minute for the app on my iphone to adjust to the normal screen (again I have a screen shot), but this screen is then frozen.  The only way to get the app to work on the phone is to close the app on the ipad and close the app on the iphone, then restart the app on the iphone.  

I have a Playbar, Gen 2 Sub and Play:1 surrounds.  If I want Atmos, I know I need the Arc but will my sub and surrounds work or do I need to scrape the whole rig?

Greetings,Does anyone know if it’s possible to set up a 4.1 system *wirelessly* with a Sonos Connect and a Sonos Amp? To clarify: The Connect would be wired (through a separate amp) to my tower speakers, sub, and TV. The Sonos Amp would be wired to my surrounds only (i.e., not wired to TV). Can the Connect and Amp coordinate surround sound for TV wirelessly in this way? Would be grateful for any guidance.Many thanks,a sonos newbie