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BCook
Contributor I
Mar 4, 2021 6:18 PM UTC
Answered

app issues

I keep having issue with the app not connecting to the move or beam...internet signal is fine

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    GuitarSuperstarAnswer
    Lead Maestro
    Mar 4, 2021 8:33 PM UTC

    I mean connecting your Beam to your router with an ethernet cable to see if that improves the Sonos app’s ability to connect to the speaker.

    You could be experiencing Wi-Fi interference. Read this article for ways to reduce wireless interference: https://support.sonos.com/s/article/3286?language=en_US

    "Receive with simplicity everything that happens to you." - Rashi
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    6 replies

    GuitarSuperstar
    Lead Maestro
    Mar 4, 2021 7:16 PM UTC

    Try rebooting your router and restarting your phone.

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    "Receive with simplicity everything that happens to you." - Rashi
    BCookAuthor
    Contributor I
    Mar 4, 2021 7:47 PM UTC

    Tried that but it keeps happening, don’t think sonos likes Wi-fi 

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    GuitarSuperstar
    Lead Maestro
    Mar 4, 2021 8:07 PM UTC

    Be sure your phone is on the same Wi-Fi network as the speakers.

    Do you use a VPN connection?

    Are you able to wire your Beam to your router with an ethernet cable?

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    "Receive with simplicity everything that happens to you." - Rashi
    BCookAuthor
    Contributor I
    Mar 4, 2021 8:10 PM UTC

    The phone is connected to the same Wi-fi. The beam isn’t connected with  cable but I could use a cable to re set it if that’s what you mean?

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    GuitarSuperstarAnswer
    Lead Maestro
    Mar 4, 2021 8:33 PM UTC

    I mean connecting your Beam to your router with an ethernet cable to see if that improves the Sonos app’s ability to connect to the speaker.

    You could be experiencing Wi-Fi interference. Read this article for ways to reduce wireless interference: https://support.sonos.com/s/article/3286?language=en_US

    Translate
    "Receive with simplicity everything that happens to you." - Rashi
    BCookAuthor
    Contributor I
    Mar 4, 2021 8:34 PM UTC

    Ok, will do. Anything to stop all the hassle👍
    thanks for the advice

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