app issues

Forum|Forum|5 years ago
March 4, 2021
6 replies
98 views

I keep having issue with the app not connecting to the move or beam...internet signal is fine

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Best answer by GuitarSuperstar

I mean connecting your Beam to your router with an ethernet cable to see if that improves the Sonos app’s ability to connect to the speaker.

You could be experiencing Wi-Fi interference. Read this article for ways to reduce wireless interference: https://support.sonos.com/s/article/3286?language=en_US

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GuitarSuperstar

Lead Maestro

Try rebooting your router and restarting your phone.

"Receive with simplicity everything that happens to you." - Rashi

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BCookAuthor

Contributor I

Tried that but it keeps happening, don’t think sonos likes Wi-fi

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GuitarSuperstar

Lead Maestro

Be sure your phone is on the same Wi-Fi network as the speakers.

Do you use a VPN connection?

Are you able to wire your Beam to your router with an ethernet cable?

"Receive with simplicity everything that happens to you." - Rashi

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BCookAuthor

Contributor I

The phone is connected to the same Wi-fi. The beam isn’t connected with cable but I could use a cable to re set it if that’s what you mean?

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GuitarSuperstarAnswer

Lead Maestro

I mean connecting your Beam to your router with an ethernet cable to see if that improves the Sonos app’s ability to connect to the speaker.

You could be experiencing Wi-Fi interference. Read this article for ways to reduce wireless interference: https://support.sonos.com/s/article/3286?language=en_US

"Receive with simplicity everything that happens to you." - Rashi

B

BCookAuthor

Contributor I

Ok, will do. Anything to stop all the hassle👍
thanks for the advice

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