Sonos Arc Volume Too Low!

3 replies
4038 views

Hello everyone,

I’m new to the Sonos community and love the sound from the sound bar. The only thing is that the volume has to be at least 50 in order to hear it well. To watch a movie and fill the room it has to be at 65/70. This seems weird. Is anyone else having this issue? I have unplugged the unit. Tried a different HDMI cord. And tried different video sources. The thing I find interesting is that when I play only music through the Sonos Arc (tv not on), the volume dial is only at a quarter and fills the room. Would like to resolve this and not have to return the sound bar to Best Buy. Please help!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Corry PAnswer

Sonos Staff

Hi @joeymedina

Are you still having this problem? If so, I recommend you get in touch with our technical support team for some real-time troubleshooting. They have tools at their disposal that will help them help you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

G

GuitarSuperstar

Lead Maestro

What model TV do you have? What specific content are you testing?

"Receive with simplicity everything that happens to you." - Rashi

Mark P

Retired Sonos Staff

Hi @joeymedina.

Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

This article might help you also. Low audio from surround speakers when watching TV

Let us know if it works. If you need help with any other information, please be sure to let us know.

Help others find useful content by clicking the like button and selecting the best answer to your question

Corry PAnswer

Sonos Staff

Hi @joeymedina

Are you still having this problem? If so, I recommend you get in touch with our technical support team for some real-time troubleshooting. They have tools at their disposal that will help them help you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Sign up

Login to the community